[enolagay]

Hi rockmilk,
thanks for your reply..im really not that bright when its comes to fixing things..
i can do basics thats very basics i mean...things just scare me, so im pretty much afraid to do things i dont understand..

ive had my laptop a couple of years and i guess there is all sorts of rubbish running in it...its takes ages to start when i turn it on...

i have infinity broadband which is very fast when i finally get started...
i also have had norton running from day one....
my laptop is a toshiba satellite..

i can do all the normal things emails etc etc..its just the technical things that just seem to go over my head..i just dont know what they mean..

anyhow thanks again for your reply...

[Advertisements]

Would you please tell me which antivirus applications you have had previously on this machine any and all.The reason I ask is because some like to hang around after you uninstall via add remove programs and require the use of removal tools.

Please use Belarc Advisor to get the Exact info on your machine make/model.
http://www.belarc.co...e_download.html


What kind of computer do you have exactly??Example Compaq presario c700


Download CCLEANER


Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.





Checkmark the following boxes:

List Last Ten Event Viewer Errors
List MiniDump Files
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.
List Devices (Only Problems)
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries

Hit Go Post Results in your reply to me.


Please download and run it on the computer with the issue.
FarbarServiceScanner


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.



PLEASE READ CAREFULLY AND POST ALL INFORMATION REQUESTED!!

I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!

[rockmilk]

Would you please tell me which antivirus applications you have had previously on this machine any and all.The reason I ask is because some like to hang around after you uninstall via add remove programs and require the use of removal tools.

Please use Belarc Advisor to get the Exact info on your machine make/model.
http://www.belarc.co...e_download.html


What kind of computer do you have exactly??Example Compaq presario c700


Download CCLEANER


Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.





Checkmark the following boxes:

List Last Ten Event Viewer Errors
List MiniDump Files
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.
List Devices (Only Problems)
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries

Hit Go Post Results in your reply to me.


Please download and run it on the computer with the issue.
FarbarServiceScanner


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.



PLEASE READ CAREFULLY AND POST ALL INFORMATION REQUESTED!!

I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!

[enolagay]

hi again rockmilk,
im sorry i took a bit of time but i was a bit nervous doing all you asked as i found it very complecated

there is a lot of computer stuff to post.. do i just copy and paste and post it here... is it all just basic stuff for any one to see..

are there any personal details on it such as passwords and account details...i know you are laughing but im as green as they come


thanks again for this help

[rockmilk]

Yes just copy and paste the logs.Nothing personal is going to be produced by the programs that I have suggested you to use except Belarc Advisor.That is just to help you get me the exact make and model of your pc because you said you are green when it comes to computers.The only thing you need from Belarc Advisor is your make and model and your service tag if that applies to your machine.Have a great night.

Edited by rockmilk, 12 April 2012 - 07:27 PM.

[enolagay]

hi rockmilk,

i hope this is all the info you wanted
sorry i took a bit of time doing it
but i finally got there...i hope

I have done them in order of your post...
thanks again
cheers......

it came with mcafee antivirus but i uninstalled it a few years ago
i have had norton antivirus on my l/top the last few years and it is fully updated

i have a TOSHIBA Satellite L350 PSLD8E-073008EN
i cant see anything on belarc that says service tag ?

yes HKCU:Run msnmsgr "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
Yes HKCU:Run swg "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
Yes HKCU:Run WMPNSCFG C:\Program Files\Windows Media Player\WMPNSCFG.exe
Yes HKLM:Run 00TCrdMain %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
Yes HKLM:Run Adobe ARM "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
Yes HKLM:Run Camera Assistant Software "C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe" /start
Yes HKLM:Run cfFncEnabler.exe C:\Program Files\TOSHIBA\ConfigFree\cfFncEnabler.exe
Yes HKLM:Run HotKeysCmds C:\Windows\system32\hkcmd.exe
Yes HKLM:Run HP Software Update C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
Yes HKLM:Run HSON %ProgramFiles%\TOSHIBA\TBS\HSON.exe
Yes HKLM:Run IgfxTray C:\Windows\system32\igfxtray.exe
Yes HKLM:Run NDSTray.exe C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
Yes HKLM:Run NswUiTray C:\Program Files\Norton SystemWorks Basic Edition\NswUiTray.exe
Yes HKLM:Run Persistence C:\Windows\system32\igfxpers.exe
Yes HKLM:Run RtHDVCpl RtHDVCpl.exe
Yes HKLM:Run Skytel Skytel.exe
Yes HKLM:Run SmoothView %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
Yes HKLM:Run SunJavaUpdateSched "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
Yes HKLM:Run SynTPEnh C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
Yes HKLM:Run topi C:\Program Files\TOSHIBA\Toshiba Online Product Information\topi.exe -startup
Yes HKLM:Run Toshiba Registration C:\Program Files\Toshiba\Registration\ToshibaRegistration.exe
Yes HKLM:Run Toshiba TEMPO C:\Program Files\Toshiba TEMPRO\Toshiba.Tempo.UI.TrayApplication.exe
Yes HKLM:Run TPwrMain %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
Yes HKLM:Run Windows Defender %ProgramFiles%\Windows Defender\MSASCui.exe -hide
Yes Startup Common HP Digital Imaging Monitor.lnk C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

Adobe Acrobat Update Service Abobe systems incorporated (running)
Adobe flash player Update Service Abobe systems incorporated (stopped)
agere modem call progress audio agere systems (running)
automatic live update scheduler symantec corporation (running)
config free service toshiba corporation (running)
google update service (gupdate) google inc (stopped)
google software updater (gupdat... google inc (stopped)
jumpstart wifi protected setup atheros communications,... (stopped)
live update symantec corporation (stopped)
norton internet security symantec corporation (running)
rapport mangement service trusteerltd (running)
smartfaceVWatchSrv toshiba (running)
notebook performance tuning S... toshiba corporation (running)
toshiba navi support service toshiba corporation (running)
toshiba optical disc drive ser... toshiba corporation (running)
toshiba power saver toshiba corporation (running)
toshiba smart log service toshiba corporation (running)
ulead burning helper ulead systems,inc (running)

i had to type all above^^^^ as it would not let me copy n paste ...all above had their boxes checked


Application errors:
==================
Error: (04/10/2012 06:31:16 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (04/10/2012 02:23:59 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (04/10/2012 10:07:23 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (04/09/2012 06:37:53 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (04/09/2012 10:37:30 AM) (Source: EventSystem) (User: )
Description: 80070005EventSystem.EventSubscription{CD0A3A24-1F06-4B96-A7EF-3CD635C13393}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}
Error: (04/09/2012 10:02:56 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (04/08/2012 06:31:33 PM) (Source: EventSystem) (User: )
Description: 80070005{8338CD47-5743-470D-8AA5-B3F130480805}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}
Error: (04/08/2012 06:31:32 PM) (Source: EventSystem) (User: )
Description: 80070005{59A36A6E-6734-47DA-A901-4C9F684ED40C}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}
Error: (04/08/2012 06:27:01 PM) (Source: EventSystem) (User: )
Description: 80070005EventSystem.EventSubscription{59A36A6E-6734-47DA-A901-4C9F684ED40C}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}
Error: (04/08/2012 00:37:54 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

System errors:
=============
Error: (04/10/2012 06:30:05 PM) (Source: netbt) (User: )
Description: The name "KEVIN-PC :0" could not be registered on the interface with IP address 192.168.1.64.
The computer with the IP address 192.168.1.65 did not allow the name to be claimed by
this computer.
Error: (04/10/2012 06:30:05 PM) (Source: netbt) (User: )
Description: The name "KEVIN-PC :0" could not be registered on the interface with IP address 192.168.1.64.
The computer with the IP address 192.168.1.65 did not allow the name to be claimed by
this computer.
Error: (04/10/2012 05:19:33 PM) (Source: DCOM) (User: )
Description: {C2BFE331-6739-4270-86C9-493D9A04CD38}
Error: (04/10/2012 05:05:08 PM) (Source: PlugPlayManager) (User: )
Description: The device 'Atheros AR5007EG Wireless Network Adapter' (PCI\VEN_168C&DEV_001C&SUBSYS_7128144F&REV_01\4&c8c337f&0&00E1) disappeared from the system without first being prepared for removal.
Error: (04/10/2012 05:05:07 PM) (Source: PlugPlayManager) (User: )
Description: The device 'Intel® ICH9 Family PCI Express Root Port 2 - 2942' (PCI\VEN_8086&DEV_2942&SUBSYS_FF661179&REV_03\3&21436425&0&E1) disappeared from the system without first being prepared for removal.
Error: (04/10/2012 02:22:45 PM) (Source: netbt) (User: )
Description: The name "KEVIN-PC :0" could not be registered on the interface with IP address 192.168.1.64.
The computer with the IP address 192.168.1.65 did not allow the name to be claimed by
this computer.
Error: (04/10/2012 02:22:45 PM) (Source: netbt) (User: )
Description: The name "KEVIN-PC :0" could not be registered on the interface with IP address 192.168.1.64.
The computer with the IP address 192.168.1.65 did not allow the name to be claimed by
this computer.
Error: (04/10/2012 11:06:35 AM) (Source: DCOM) (User: )
Description: {C2BFE331-6739-4270-86C9-493D9A04CD38}
Error: (04/10/2012 10:06:06 AM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.64 for the Network Card with network address 002163E3E356 has been denied by the DHCP server 192.168.1.254 (The DHCP Server sent a DHCPNACK message).
Error: (04/09/2012 09:55:08 PM) (Source: DCOM) (User: )
Description: {C2BFE331-6739-4270-86C9-493D9A04CD38}

Microsoft Office Sessions:
=========================
Error: (04/10/2012 06:31:16 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (04/10/2012 02:23:59 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (04/10/2012 10:07:23 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (04/09/2012 06:37:53 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (04/09/2012 10:37:30 AM) (Source: EventSystem)(User: )
Description: 80070005EventSystem.EventSubscription{CD0A3A24-1F06-4B96-A7EF-3CD635C13393}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}
Error: (04/09/2012 10:02:56 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (04/08/2012 06:31:33 PM) (Source: EventSystem)(User: )
Description: 80070005{8338CD47-5743-470D-8AA5-B3F130480805}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}
Error: (04/08/2012 06:31:32 PM) (Source: EventSystem)(User: )
Description: 80070005{59A36A6E-6734-47DA-A901-4C9F684ED40C}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}
Error: (04/08/2012 06:27:01 PM) (Source: EventSystem)(User: )
Description: 80070005EventSystem.EventSubscription{59A36A6E-6734-47DA-A901-4C9F684ED40C}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}
Error: (04/08/2012 00:37:54 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

=========================== Installed Programs ============================
32 Bit HP CIO Components Installer (Version: 6.1.1)
Adobe AIR (Version: 2.7.0.19480)
Adobe Flash Player 11 ActiveX (Version: 11.2.202.228)
Adobe Flash Player 11 Plugin (Version: 11.2.202.228)
Adobe Reader X (10.1.2) (Version: 10.1.2)
Atheros Driver Installation Program (Version: 5.2)
Atheros Wi-Fi Protected Setup Library
Belarc Advisor 8.2 (Version: 8.2.7.6)
BufferChm (Version: 130.0.331.000)
Camera Assistant Software for Toshiba (Version: 1.7.193.0508L)
CCleaner (Version: 3.17)
CD/DVD Drive Acoustic Silencer (Version: 2.02.03)
Cisco EAP-FAST Module (Version: 2.1.6)
Cisco LEAP Module (Version: 1.0.12)
Cisco PEAP Module (Version: 1.0.13)
Copy (Version: 130.0.366.000)
D3DX10 (Version: 15.4.2368.0902)
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 130.0.372.000)
DJ_AIO_06_F4500_SW_MIN (Version: 130.0.406.000)
DVD MovieFactory for TOSHIBA (Version: 5.51)
F4500 (Version: 130.0.406.000)
Feedback Tool (Version: 1.1.0)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2710.138)
Google Update Helper (Version: 1.3.21.111)
GPBaseService2 (Version: 130.0.371.000)
HP Deskjet F4500 Printer Driver Software 13.0 Rel .6 (Version: 13.0)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP Print Projects 1.0 (Version: 1.0)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 13.0 (Version: 13.0)
HP Update (Version: 5.002.006.003)
HPPhotoGadget (Version: 130.0.282.000)
hpPrintProjects (Version: 130.0.303.000)
HPProductAssistant (Version: 130.0.371.000)
hpWLPGInstaller (Version: 130.0.303.000)
Intel® Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 31 (Version: 6.0.310)
Junk Mail filter update (Version: 15.4.3502.0922)
LiveUpdate (Symantec Corporation) (Version: 3.4.1.238)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Works (Version: 9.7.0621)
Microsoft XML Parser (Version: 8.20.8730.4)
Mozilla Firefox 11.0 (x86 en-GB) (Version: 11.0)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Network (Version: 130.0.374.000)
Norton Cleanup (Version: 12.0.0.52)
Norton Internet Security (Version: 19.6.2.10)
Norton SystemWorks (Symantec Corporation) (Version: 12.0.0.52)
Norton SystemWorks Basic Edition (Version: 12.0.0.52)
Norton Utilities (Version: 12.0.0.52)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Rapport (Version: 3.5.1108.73)
Realtek 8169 8168 8101E 8102E Ethernet Driver (Version: 1.00.0000)
Realtek High Definition Audio Driver (Version: 6.0.1.5599)
Realtek USB 2.0 Card Reader (Version: )
Scan (Version: 140.0.80.000)
Segoe UI (Version: 15.4.2271.0615)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 130.0.373.000)
Status (Version: 130.0.373.000)
Synaptics Pointing Device Driver (Version: 11.2.4.0)
Toolbox (Version: 130.0.648.000)
TOSHIBA Assist (Version: 2.01.08)
TOSHIBA ConfigFree (Version: 7.2.20)
TOSHIBA Disc Creator (Version: 2.0.1.3)
TOSHIBA DVD PLAYER (Version: 1.31.14)
TOSHIBA Extended Tiles for Windows Mobility Center (Version: 1.01.00)
TOSHIBA Face Recognition (Version: 2.0.2.32)
TOSHIBA Hardware Setup (Version: 2.00.08)
TOSHIBA Manuals (Version: 7.40)
Toshiba Online Product Information (Version: 1.00.0012)
TOSHIBA Recovery Disc Creator (Version: 2.0.0.1b)
TOSHIBA Software Modem (Version: 2.1.77 (SM2177ALD04))
TOSHIBA Supervisor Password (Version: 2.00.04)
Toshiba TEMPRO (Version: 1.1)
TOSHIBA Value Added Package (Version: 1.1.24)
TrayApp (Version: 130.0.376.000)
TRDCReminder (Version: 1.00.0015)
TRORDCLauncher (Version: 1.0.0.1)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
WebReg (Version: 130.0.132.017)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
========================= Memory info: ===================================
Percentage of memory in use: 55%
Total physical RAM: 1915.25 MB
Available physical RAM: 857.86 MB
Total Pagefile: 4075.65 MB
Available Pagefile: 2063.19 MB
Total Virtual: 2047.88 MB
Available Virtual: 1938.34 MB
========================= Partitions: =====================================
1 Drive c: (Vista) (Fixed) (Total:74.37 GB) (Free:25.48 GB) NTFS
2 Drive d: (Data) (Fixed) (Total:73.21 GB) (Free:67.56 GB) NTFS
========================= Users: ========================================

User accounts for \\KEVIN-PC
Administrator Guest KEVIN
MH

========================= Minidump Files ==================================
No minidump file found
**** End of log ****


MiniToolBox by Farbar Version: 18-01-2012
Ran by KEVIN (administrator) on 10-04-2012 at 20:44:21
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************
========================= IE Proxy Settings: ==============================
Proxy is not enabled.
No Proxy Server is set.
========================= FF Proxy Settings: ==============================
========================= Hosts content: =================================
::1 localhost
127.0.0.1 localhost
========================= IP Configuration: ================================
Atheros AR5007EG Wireless Network Adapter = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

Windows IP Configuration
Host Name . . . . . . . . . . . . : Kevin-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
Physical Address. . . . . . . . . : 00-21-63-E3-E3-56
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::195:5567:8a3e:6635%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 10 April 2012 18:30:01
Lease Expires . . . . . . . . . . : 11 April 2012 18:30:00
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 201335139
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-2E-AF-5C-00-1E-33-8E-04-D2
DNS Servers . . . . . . . . . . . : 192.168.1.254
192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-1E-33-8E-04-D2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 7:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{927011F6-887C-4D1C-A122-5111A1D7ED14}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: BTHomeHub.home
Address: 192.168.1.254
Name: google.com
Addresses: 173.194.41.73
173.194.41.65
173.194.41.66
173.194.41.70
173.194.41.78
173.194.41.67
173.194.41.69
173.194.41.71
173.194.41.72
173.194.41.68
173.194.41.64

Pinging google.com [173.194.41.73] with 32 bytes of data:
Reply from 173.194.41.73: bytes=32 time=23ms TTL=52
Reply from 173.194.41.73: bytes=32 time=23ms TTL=52

Ping statistics for 173.194.41.73:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 23ms, Maximum = 23ms, Average = 23ms
Server: BTHomeHub.home
Address: 192.168.1.254
Name: yahoo.com
Addresses: 98.139.183.24
209.191.122.70
72.30.38.140

Pinging yahoo.com [209.191.122.70] with 32 bytes of data:
Reply from 209.191.122.70: bytes=32 time=167ms TTL=46
Reply from 209.191.122.70: bytes=32 time=165ms TTL=46

Ping statistics for 209.191.122.70:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 165ms, Maximum = 167ms, Average = 166ms
Server: BTHomeHub.home
Address: 192.168.1.254
Name: bleepingcomputer.com
Address: 208.43.87.2

Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
11 ...00 21 63 e3 e3 56 ...... Atheros AR5007EG Wireless Network Adapter
10 ...00 1e 33 8e 04 d2 ...... Realtek PCIe FE Family Controller
1 ........................... Software Loopback Interface 1
23 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
12 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
14 ...00 00 00 00 00 00 00 e0 isatap.{927011F6-887C-4D1C-A122-5111A1D7ED14}
===========================================================================
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.64 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.64 281
192.168.1.64 255.255.255.255 On-link 192.168.1.64 281
192.168.1.255 255.255.255.255 On-link 192.168.1.64 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.64 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.64 281
===========================================================================
Persistent Routes:
None
IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 281 fe80::/64 On-link
11 281 fe80::195:5567:8a3e:6635/128
On-link
1 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================
Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\System32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
========================= Devices: ================================

**** End of log ****


Farbar Service Scanner Version: 01-03-2012
Ran by KEVIN (administrator) on 10-04-2012 at 20:50:16
Running from "C:\Users\Kevin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ZF7Q2115"
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.

Windows Firewall:
=============
Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall"=DWORD:0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"EnableFirewall"=DWORD:0

System Restore:
============
System Restore Disabled Policy:
========================

Security Center:
============
Windows Update:
============
File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit

**** End of log ****


ps. i didnt use the registry cleaner function of ccleaner!!
thanks again for all your time and help....

[rockmilk]

Ok please open Ccleaner and disable the startup entries listed below.
To disable start entries open ccleaner hit tools>Startup>Then find each entry below and select disable.


yes HKCU:Run msnmsgr "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
Yes HKCU:Run swg "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
Yes HKCU:Run WMPNSCFG C:\Program Files\Windows Media Player\WMPNSCFG.exe
Yes HKLM:Run 00TCrdMain %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
Yes HKLM:Run Adobe ARM "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
Yes HKLM:Run Camera Assistant Software "C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe" /start
Yes HKLM:Run cfFncEnabler.exe C:\Program Files\TOSHIBA\ConfigFree\cfFncEnabler.exe
Yes HKLM:Run HotKeysCmds C:\Windows\system32\hkcmd.exe
Yes HKLM:Run HP Software Update C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
Yes HKLM:Run HSON %ProgramFiles%\TOSHIBA\TBS\HSON.exe
Yes HKLM:Run IgfxTray C:\Windows\system32\igfxtray.exe
Yes HKLM:Run NDSTray.exe C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe

Yes HKLM:Run Persistence C:\Windows\system32\igfxpers.exe
Yes HKLM:Run RtHDVCpl RtHDVCpl.exe
Yes HKLM:Run Skytel Skytel.exe
Yes HKLM:Run SmoothView %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
Yes HKLM:Run SunJavaUpdateSched "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

Yes HKLM:Run topi C:\Program Files\TOSHIBA\Toshiba Online Product Information\topi.exe -startup
Yes HKLM:Run Toshiba Registration C:\Program Files\Toshiba\Registration\ToshibaRegistration.exe
Yes HKLM:Run Toshiba TEMPO C:\Program Files\Toshiba TEMPRO\Toshiba.Tempo.UI.TrayApplication.exe
Yes HKLM:Run TPwrMain %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
Yes HKLM:Run Windows Defender %ProgramFiles%\Windows Defender\MSASCui.exe -hide
Yes Startup Common HP Digital Imaging Monitor.lnk C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe


Hit start button at lower left hand corner of the screen.Then in the run box type services.msc. Find the service listed below,one at a time. left click it once you should have the option to either stop the service or restart it , stop the service then right click selected service select properties then change the startup type to manual then left click apply and move on to the next service.If the service is stopped and the startup type is manual then do nothing.



Adobe Acrobat Update Service Abobe systems incorporated (running)
Adobe flash player Update Service Abobe systems incorporated (stopped)
google update service (gupdate) google inc (stopped)
google software updater (gupdat... google inc (stopped)
notebook performance tuning S... toshiba corporation (running)
ulead burning helper ulead systems,inc (running)

Make sure and stop the above service prior to setting to manaul.


Uninstall the programs listed below.


Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2710.138)
Google Update Helper (Version: 1.3.21.111)



Lets change your dns setting to a faster more secure connection.
http://www.computerh...es/ch001161.htm
Change your dns to the below.

Preferred DNs 208.67.222.222

Alternate dns 208.67.220.220


Download Autoruns and Autorunsc unzip Autoruns to your desktop run it.See any entries that read file not found when you see them right click and select delete do this only for the entries that read file not found also uncheck any scheduled task that are set to run on your machine,close the program.
http://download.sysi...es/Autoruns.zip

Please Run the McAfee Removal Tool.
http://majorgeeks.co...Tool_d5420.html

Start - All Programs - Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.Copy and paste the below into the command prompt (one at a time) window hitting ENTER After each Command.

netsh int ipv4 reset reset.log

netsh int ipv6 reset reset.log

netsh int ip reset reset.log

ipconfig /flushdns

ipconfig /registerdns

ipconfig /release

ipconfig /renew

net stop "dns client"

net start "dns client"

Now type Exit and reboot your machine.

Please Also Run SFC /Scannow If you have not done so already.
Start - All Programs - Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.Copy and paste the below into the command prompt window hitting ENTER After The Sfc /scannow Command.

SFC /SCANNOW

IF SFC /Scannow finds any issues with your machine then please visit the windows update site.
http://www.update.mi...n&&thankspage=5
Let ,me know how it goes.

Edited by rockmilk, 13 April 2012 - 05:47 PM.

[Dilys95]

http://www.I'm a spammer!.info/avatar2.jpgthere is a lot of computer stuff to post.. do i just copy and paste and post it here... is it all just basic stuff for any one to see..

[rockmilk]

@ Dilys95 please start your own thread explaining your issues and Myself or another member here will be glad to assist you.
Here is the link to start your own thread. http://www.geekstogo...o=new_post&f=79

[enolagay]

hi rockmilk,

its flying warp speed lol


your a legend


best site on the internet bar none.....


you taught me a lot mate


dont know how to repay you...


cheers again

Kevin....................

[rockmilk]

Really Glad to have helped. One last thing to consider is to defrag your machine.
http://www.auslogics...efrag/download/ Here is the direct download from the site I posted.Just decline installing anything other than the defrag.
http://www.auslogics...efrag-setup.exe

[enolagay]

hi again rockmilk,
ive just defraggmented...fantastic job its like brand new..im now an apprentice

thank you very much for all your help..one last question do i uninstall the programs

Belarc Advisor
CCLEANER
MINITOOLBOX
FarbarServiceScanner
Autoruns
auslogics



cheers
kevin......

[rockmilk]

You may want to uninstall Minitoolbox + FarbarService Scanner + Belarc Advisor,as far as Autoruns It is up to you,if you find the program usefull keep it if not uninstall it.

But I would most certainly keep Ccleaner and Ausologics Disk Defrag.You Should defrag your machine about every 2 months or so.I have provided some screen shots below for settings on Ccleaner so that Ccleaner runs everytime You start your machine so that you will not have to worry about the build up of temp files.Also check Every so often inside the startup list in Ccleaner and keep it the way it is now,meaning what you have starting up on your machine at this time is all you will ever need.No need to have things running in the back round while you are not using them,that is like having your tv on while you are at work.Who is it going to entartain the Ghost in your house?Well any way you catch my drift have a good day.

[enolagay]

legend













cheers
kevin................

[rockmilk]

Have a great day I am glad everything is good.As a part of good house keeping you can download Malwarebytes and SuperAntiSpyware Just update prior to scanning and run the scans on a bi monthly basis.I am in no way asking you to post the logs here they are for your personal use to keep your machine running good just remember after downloading them to disable them from your startup with Ccleaner unless you plan to purchase which I highly suggest that you purchase Malwarebytes but the free versions of the program are pretty good just for updated bi monthly quick scan. Like I said just do not post the logs here.

http://www.superantispyware.com/

http://www.malwarebytes.org/

Edited by rockmilk, 15 April 2012 - 11:42 AM.