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Help removing Trojan Horse Dropper Generic 5 from laptop please


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#1
Parsnip

Parsnip

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Hi there, I am not very knowledgable at all when it comes to computers but I know a trojan is not good. I have a free version of AVG and when I was trying to pay for something online my AVG software gave me a message about a trojan. I didn't proceed to put my card details in and I scanned the computer using AVG and it indicates that there are 2 infections and 1 warning to do with this trojan.

If I try to delete using AVG I get a warning message that this may make my computer unstable or crash so I didn't proceed.

Called a friend who has some knowledge and he told me to run my C Cleaner. Did that. Went back to AVG to run scan again and the 2 infections and 1 warning still showing.

Please can someone help me to remove this as I really haven't got a clue where to start and don't want to cause myself more problems.

Sorry, I didn't run OTL earlier as instructed in another part of the site. I have done this now and have pastged the results below:

OTL logfile created on: 17/04/2012 18:14:27 - Run 1
OTL by OldTimer - Version 3.2.39.2 Folder = C:\Users\Sue\Downloads
Windows Vista Home Premium Edition Service Pack 2 (Version = 6.0.6002) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000809 | Country: United Kingdom | Language: ENG | Date Format: dd/MM/yyyy

1.93 Gb Total Physical Memory | 0.78 Gb Available Physical Memory | 40.34% Memory free
4.11 Gb Paging File | 2.42 Gb Available in Paging File | 58.97% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 111.44 Gb Total Space | 51.66 Gb Free Space | 46.36% Space Free | Partition Type: NTFS
Drive D: | 111.44 Gb Total Space | 111.11 Gb Free Space | 99.70% Space Free | Partition Type: NTFS

Computer Name: SUE-LAPTOP | User Name: Sue | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2012/04/17 18:13:30 | 000,593,920 | ---- | M] (OldTimer Tools) -- C:\Users\Sue\Downloads\OTL.exe
PRC - [2012/03/12 18:02:12 | 000,918,880 | ---- | M] () -- C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\10.2.0\ToolbarUpdater.exe
PRC - [2012/03/12 18:02:08 | 000,982,880 | ---- | M] () -- C:\Program Files\AVG Secure Search\vprot.exe
PRC - [2012/03/11 13:48:36 | 001,652,536 | ---- | M] (Trusteer Ltd.) -- C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
PRC - [2012/03/11 13:48:36 | 000,931,640 | ---- | M] (Trusteer Ltd.) -- C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
PRC - [2012/02/26 08:25:12 | 000,307,824 | ---- | M] (Google Inc.) -- C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe
PRC - [2012/01/30 21:10:48 | 000,247,968 | ---- | M] (Adobe Systems, Inc.) -- C:\Windows\System32\Macromed\Flash\FlashUtil11e_ActiveX.exe
PRC - [2012/01/23 05:43:08 | 000,247,728 | ---- | M] (TomTom) -- C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe
PRC - [2012/01/23 05:43:08 | 000,092,592 | ---- | M] (TomTom) -- C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
PRC - [2011/10/17 18:37:16 | 002,042,208 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG8\avgtray.exe
PRC - [2009/08/29 10:08:01 | 000,486,680 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG8\avgrsx.exe
PRC - [2009/08/29 10:08:00 | 000,693,016 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG8\avgcsrvx.exe
PRC - [2009/08/29 10:07:58 | 000,595,736 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG8\avgnsx.exe
PRC - [2009/08/29 10:07:53 | 000,908,056 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG8\avgemc.exe
PRC - [2009/08/29 10:07:51 | 000,297,752 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG8\avgwdsvc.exe
PRC - [2009/04/11 07:27:36 | 002,926,592 | ---- | M] (Microsoft Corporation) -- C:\Windows\explorer.exe
PRC - [2009/03/20 21:58:34 | 000,204,800 | ---- | M] (Realtek Semiconductor Corp.) -- C:\Users\Sue\AppData\Local\Temp\RtkBtMnt.exe
PRC - [2008/05/26 22:44:58 | 000,850,440 | ---- | M] (Dritek System Inc.) -- C:\Program Files\Launch Manager\LManager.exe
PRC - [2008/05/12 23:11:04 | 000,167,936 | ---- | M] (CyberLink) -- C:\Program Files\Acer Arcade Deluxe\Acer Arcade Deluxe\Kernel\CLML\CLMLSvc.exe
PRC - [2008/05/12 23:10:54 | 000,147,456 | ---- | M] (CyberLink Corp.) -- C:\Program Files\Acer Arcade Deluxe\Acer Arcade Deluxe\ArcadeDeluxeAgent.exe
PRC - [2008/05/12 18:28:04 | 000,167,936 | ---- | M] (Acer Corp.) -- C:\Program Files\Acer Arcade Deluxe\PlayMovie\PMVService.exe
PRC - [2008/04/23 12:22:38 | 000,727,592 | ---- | M] (Broadcom Corporation.) -- C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
PRC - [2008/04/17 04:50:00 | 006,111,232 | ---- | M] (Realtek Semiconductor) -- C:\Windows\RtHDVCpl.exe
PRC - [2008/03/21 21:22:52 | 000,024,576 | ---- | M] () -- C:\Program Files\Acer\Empowering Technology\Service\ETService.exe
PRC - [2008/03/21 21:22:32 | 000,376,832 | ---- | M] (acer) -- C:\Program Files\Acer\Empowering Technology\NotificationCenter\Framework.NotificationCenter.exe
PRC - [2008/03/07 11:36:12 | 000,544,768 | ---- | M] (Acer Incorporated) -- C:\Program Files\Acer\Empowering Technology\eAudio\eAudio.exe
PRC - [2008/03/05 12:56:30 | 001,216,512 | ---- | M] (Acer Incorporated) -- C:\Program Files\Acer\Acer VCM\AcerVCM.exe
PRC - [2008/03/05 07:38:34 | 000,500,784 | ---- | M] (Egis Incorporated) -- C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
PRC - [2008/03/05 07:38:28 | 000,526,896 | ---- | M] (Egis Incorporated) -- C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSLoader.exe
PRC - [2008/01/21 03:23:32 | 001,008,184 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Windows Defender\MSASCui.exe
PRC - [2008/01/16 19:35:02 | 000,081,504 | ---- | M] () -- C:\Program Files\Acer Arcade Deluxe\HomeMedia\Kernel\DMP\CLHNService.exe
PRC - [2008/01/10 18:03:00 | 000,233,472 | ---- | M] (Acer Incorporated) -- C:\Program Files\Acer\Acer VCM\RS_Service.exe
PRC - [2007/12/07 00:15:28 | 000,110,592 | ---- | M] () -- C:\ACER\Mobility Center\MobilityService.exe
PRC - [2007/10/23 11:56:18 | 000,200,704 | ---- | M] () -- C:\Windows\PLFSetI.exe
PRC - [2007/03/27 13:00:32 | 000,196,608 | ---- | M] (Acer Inc.) -- C:\Program Files\Acer\Acer VCM\acp2HID.exe
PRC - [2006/11/02 13:35:35 | 000,176,128 | ---- | M] (Microsoft Corporation) -- C:\Windows\System32\wpcumi.exe


========== Modules (No Company Name) ==========

MOD - [2012/04/13 03:09:58 | 000,212,992 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.ServiceProce#\86f6e2383ca898849c321080b32b66f8\System.ServiceProcess.ni.dll
MOD - [2012/04/13 03:09:53 | 011,820,032 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Web\48302596a8c8f2ab396b3be518dbd800\System.Web.ni.dll
MOD - [2012/04/13 03:07:20 | 012,430,848 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\09b9cd1c630210237b5b46d9943e1946\System.Windows.Forms.ni.dll
MOD - [2012/04/13 03:07:08 | 001,591,808 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\61759b9905aed9a87347d04b5fad046b\System.Drawing.ni.dll
MOD - [2012/03/12 18:02:08 | 000,982,880 | ---- | M] () -- C:\Program Files\AVG Secure Search\vprot.exe
MOD - [2012/02/19 08:34:17 | 000,998,400 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Management\8b5f54e3b382fc1720c76557ef8c8bc3\System.Management.ni.dll
MOD - [2012/02/19 08:31:35 | 000,771,584 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Runtime.Remo#\5c3bfd69e0c268baff0d169e11a6a784\System.Runtime.Remoting.ni.dll
MOD - [2012/02/19 07:41:45 | 005,450,752 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\d9f0f1dc8cbdb81f1ba122d77a6ab710\System.Xml.ni.dll
MOD - [2012/02/19 07:40:17 | 006,621,696 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Data\029217106fa24787ff7a61b754f8ebf7\System.Data.ni.dll
MOD - [2012/02/19 07:38:47 | 007,953,408 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System\c50133cb67d7c013fa31e1ffb942060b\System.ni.dll
MOD - [2011/11/10 16:11:00 | 000,557,056 | ---- | M] () -- C:\Program Files\Trusteer\Rapport\bin\js32.dll
MOD - [2011/10/13 07:12:53 | 011,490,816 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\b6632a8b2f276a8e31f5b0f6b2006cd1\mscorlib.ni.dll
MOD - [2011/08/12 05:36:18 | 000,516,368 | ---- | M] () -- C:\ProgramData\Trusteer\Rapport\store\exts\RapportMS\28896\RapportMS.dll
MOD - [2009/03/30 05:42:17 | 002,933,760 | ---- | M] () -- C:\Windows\assembly\GAC_32\System.Data\2.0.0.0__b77a5c561934e089\System.Data.dll
MOD - [2008/05/12 23:11:06 | 000,753,664 | ---- | M] () -- C:\Program Files\Acer Arcade Deluxe\Acer Arcade Deluxe\Kernel\CLML\CLMediaLibrary.dll
MOD - [2008/05/12 23:11:02 | 000,007,680 | ---- | M] () -- C:\Program Files\Acer Arcade Deluxe\Acer Arcade Deluxe\Kernel\CLML\CLMLSvcPS.dll
MOD - [2008/05/07 03:03:42 | 000,569,344 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\Framework.UIComponent\3.0.3006.0__739b31b1908c49e5\Framework.UIComponent.dll
MOD - [2008/05/07 03:03:42 | 000,036,864 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\Framework.Utility\3.0.3006.0__4df5dcab8860d239\Framework.Utility.dll
MOD - [2008/05/07 03:03:41 | 000,061,440 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\Framework.Library\3.0.3006.0__3036420f80dd6947\Framework.Library.dll
MOD - [2008/05/07 03:03:41 | 000,020,480 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\Framework.Model.ControllerInterface\3.0.3006.0__d842b71b4d6ed079\Framework.Model.ControllerInterface.dll
MOD - [2008/04/23 12:16:38 | 000,126,976 | ---- | M] () -- C:\Program Files\WIDCOMM\Bluetooth Software\BTKeyInd.dll
MOD - [2008/04/04 11:00:54 | 000,002,560 | ---- | M] () -- C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BkupTrayLOC.dll
MOD - [2008/03/05 07:38:16 | 000,227,888 | ---- | M] () -- C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\ShowErrMsg.dll
MOD - [2007/10/23 11:56:18 | 000,200,704 | ---- | M] () -- C:\Windows\PLFSetI.exe
MOD - [2007/09/11 12:12:08 | 000,475,136 | ---- | M] () -- C:\Program Files\Acer\Acer VCM\AcerControl.dll
MOD - [2003/06/07 21:30:08 | 000,057,344 | ---- | M] () -- C:\Program Files\Launch Manager\PowerUtl.dll


========== Win32 Services (SafeList) ==========

SRV - [2012/03/12 18:02:12 | 000,918,880 | ---- | M] () [Auto | Running] -- C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\10.2.0\ToolbarUpdater.exe -- (vToolbarUpdater10.2.0)
SRV - [2012/03/11 13:48:36 | 000,931,640 | ---- | M] (Trusteer Ltd.) [Auto | Running] -- C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe -- (RapportMgmtService)
SRV - [2012/01/23 05:43:08 | 000,092,592 | ---- | M] (TomTom) [Auto | Running] -- C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe -- (TomTomHOMEService)
SRV - [2011/11/10 14:17:31 | 000,167,264 | ---- | M] () [On_Demand | Stopped] -- C:\Program Files\AVG\AVG8\Toolbar\ToolbarBroker.exe -- (AVG Security Toolbar Service)
SRV - [2009/08/29 10:07:53 | 000,908,056 | ---- | M] (AVG Technologies CZ, s.r.o.) [Auto | Running] -- C:\Program Files\AVG\AVG8\avgemc.exe -- (avg8emc)
SRV - [2009/08/29 10:07:51 | 000,297,752 | ---- | M] (AVG Technologies CZ, s.r.o.) [Auto | Running] -- C:\Program Files\AVG\AVG8\avgwdsvc.exe -- (avg8wd)
SRV - [2008/03/21 21:22:52 | 000,024,576 | ---- | M] () [Auto | Running] -- C:\Program Files\Acer\Empowering Technology\Service\ETService.exe -- (ETService)
SRV - [2008/03/05 07:38:34 | 000,500,784 | ---- | M] (Egis Incorporated) [Auto | Running] -- C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe -- (eDataSecurity Service)
SRV - [2008/01/21 03:23:32 | 000,272,952 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV - [2008/01/16 19:35:02 | 000,081,504 | ---- | M] () [Auto | Running] -- C:\Program Files\Acer Arcade Deluxe\HomeMedia\Kernel\DMP\CLHNService.exe -- (CLHNService)
SRV - [2008/01/10 18:03:00 | 000,233,472 | ---- | M] (Acer Incorporated) [Auto | Running] -- C:\Program Files\Acer\Acer VCM\RS_Service.exe -- (RS_Service)
SRV - [2007/12/07 00:15:28 | 000,110,592 | ---- | M] () [Auto | Running] -- C:\ACER\Mobility Center\MobilityService.exe -- (MobilityService)


========== Driver Services (SafeList) ==========

DRV - File not found [Kernel | On_Demand | Stopped] -- system32\DRIVERS\nwlnkfwd.sys -- (NwlnkFwd)
DRV - File not found [Kernel | On_Demand | Stopped] -- system32\DRIVERS\nwlnkflt.sys -- (NwlnkFlt)
DRV - File not found [Kernel | On_Demand | Stopped] -- system32\DRIVERS\ipinip.sys -- (IpInIp)
DRV - [2012/03/11 13:48:52 | 000,071,440 | ---- | M] (Trusteer Ltd.) [Kernel | System | Running] -- C:\Program Files\Trusteer\Rapport\bin\RapportEI.sys -- (RapportEI)
DRV - [2012/03/11 13:48:50 | 000,164,112 | ---- | M] (Trusteer Ltd.) [Kernel | System | Running] -- C:\Program Files\Trusteer\Rapport\bin\RapportPG.sys -- (RapportPG)
DRV - [2012/03/11 13:48:50 | 000,056,208 | ---- | M] (Trusteer Ltd.) [Kernel | Boot | Running] -- C:\Windows\System32\drivers\RapportKELL.sys -- (RapportKELL)
DRV - [2011/12/15 17:54:45 | 000,228,208 | ---- | M] () [Kernel | System | Running] -- C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\34302\RapportCerberus32_34302.sys -- (RapportCerberus_34302)
DRV - [2011/08/12 05:36:17 | 000,021,520 | ---- | M] (Trusteer Ltd.) [Kernel | On_Demand | Running] -- c:\ProgramData\Trusteer\Rapport\store\exts\RapportMS\28896\RapportIaso.sys -- (RapportIaso)
DRV - [2010/03/14 10:40:07 | 000,005,632 | ---- | M] () [File_System | System | Running] -- C:\Windows\System32\drivers\StarOpen.sys -- (StarOpen)
DRV - [2010/02/28 12:46:27 | 000,390,528 | ---- | M] (Trusteer Ltd.) [Kernel | System | Running] -- C:\Windows\System32\drivers\RapportBuka.sys -- (RapportBuka)
DRV - [2009/08/29 10:08:01 | 000,335,240 | ---- | M] (AVG Technologies CZ, s.r.o.) [Kernel | System | Running] -- C:\Windows\System32\drivers\avgldx86.sys -- (AvgLdx86)
DRV - [2009/08/29 10:08:01 | 000,027,784 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | System | Running] -- C:\Windows\System32\drivers\avgmfx86.sys -- (AvgMfx86)
DRV - [2009/05/06 10:38:02 | 000,108,552 | ---- | M] (AVG Technologies CZ, s.r.o.) [Kernel | System | Running] -- C:\Windows\System32\drivers\avgtdix.sys -- (AvgTdiX)
DRV - [2008/06/11 09:42:24 | 000,093,968 | ---- | M] (JMicron Technology Corp.) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\jmcr.sys -- (JMCR)
DRV - [2008/05/09 13:03:58 | 000,061,424 | ---- | M] (Cyberlink Corp.) [Kernel | Auto | Running] -- C:\Program Files\Acer Arcade Deluxe\PlayMovie\000.fcl -- ({49DE1C67-83F8-4102-99E0-C16DCC7EEC796})
DRV - [2008/04/27 23:29:26 | 003,658,752 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\NETw5v32.sys -- (NETw5v32) Intel®
DRV - [2008/04/15 03:05:08 | 000,118,784 | ---- | M] (Realtek Corporation ) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\Rtlh86.sys -- (RTL8169)
DRV - [2008/03/21 18:48:24 | 000,015,392 | ---- | M] (Acer, Inc.) [Kernel | Auto | Running] -- C:\Windows\System32\drivers\int15.sys -- (int15)
DRV - [2008/01/16 19:35:08 | 000,122,368 | ---- | M] (Cyberlink Corp.) [Kernel | Auto | Running] -- C:\Program Files\Acer Arcade Deluxe\HomeMedia\Kernel\DMP\NTIPPKernel.sys -- (NTIPPKernel)
DRV - [2007/10/18 07:36:54 | 000,008,704 | ---- | M] (Conexant Systems, Inc.) [Kernel | Auto | Running] -- C:\Windows\System32\drivers\XAudio.sys -- (XAudio)
DRV - [2007/05/02 12:12:36 | 000,109,704 | ---- | M] (MCCI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\ssm_mdm.sys -- (ssm_mdm)
DRV - [2007/05/02 12:12:36 | 000,015,112 | ---- | M] (MCCI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\ssm_mdfl.sys -- (ssm_mdfl)
DRV - [2007/05/02 12:12:34 | 000,083,592 | ---- | M] (MCCI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\ssm_bus.sys -- (ssm_bus) SAMSUNG Mobile USB Device II 1.0 driver (WDM)
DRV - [2006/11/03 05:27:34 | 000,020,112 | ---- | M] (Dritek System Inc.) [Kernel | System | Running] -- C:\Program Files\Launch Manager\DPortIO.sys -- (DritekPortIO)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://en.uk.acer.yahoo.com
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://en.uk.acer.yahoo.com
IE - HKLM\..\SearchScopes,DefaultScope = {9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...ms}&FORM=IE8SRC
IE - HKLM\..\SearchScopes\{56256A51-B582-467e-B8D4-7786EDA79AE0}: "URL" = http://www.mywebsear...rms}&n=77c0c66a
IE - HKLM\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.co...g}&sourceid=ie7
IE - HKLM\..\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}: "URL" = http://dts.search-re...q={searchTerms}
IE - HKLM\..\SearchScopes\{CCC7A320-B3CA-4199-B1A6-9F516DD69829}: "URL" = http://us.yhs.search...p={searchTerms}

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Secondary_Page_URL = http://global.acer.com [binary data]
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,StartPageCache = 1
IE - HKCU\..\URLSearchHook: {A3BC75A2-1F87-4686-AA43-5347D756017C} - No CLSID value found
IE - HKCU\..\SearchScopes,DefaultScope = {9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}
IE - HKCU\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...Box&FORM=IE8SRC
IE - HKCU\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.co...GGHP_en-GBGB432
IE - HKCU\..\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}: "URL" = http://isearch.avg.c...fr&d=2011-12-02 11:27:40&v=9.0.0.18&sap=dsp&q={searchTerms}
IE - HKCU\..\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}: "URL" = http://dts.search-re...q={searchTerms}
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

========== FireFox ==========

FF - prefs.js..extensions.enabledItems: [email protected]:1.7.1
FF - prefs.js..extensions.enabledItems: [email protected]:1.0.2
FF - user.js - File not found

FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF32.dll ()
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin: C:\Program Files\Java\jre6\bin\plugin2\npjp2.dll (Sun Microsystems, Inc.)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WPF,version=3.5: C:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files\Google\Update\1.3.21.111\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files\Google\Update\1.3.21.111\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@veetle.com/veetleCorePlugin,version=0.9.18: C:\Program Files\Veetle\plugins\npVeetle.dll (Veetle Inc)
FF - HKLM\Software\MozillaPlugins\@veetle.com/veetlePlayerPlugin,version=0.9.18: C:\Program Files\Veetle\Player\npvlc.dll (Veetle Inc)
FF - HKCU\Software\MozillaPlugins\@unity3d.com/UnityPlayer,version=1.0: C:\Users\Sue\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll (Unity Technologies ApS)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\[email protected]: C:\ProgramData\AVG Secure Search\10.2.0.3\ [2012/03/12 18:02:22 | 000,000,000 | ---D | M]

[2009/12/26 10:23:33 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Sue\AppData\Roaming\Mozilla\Extensions
[2009/12/26 10:23:33 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Sue\AppData\Roaming\Mozilla\Extensions\[email protected]
[2012/02/26 13:19:25 | 000,000,000 | ---D | M] (Map status indicator) -- C:\PROGRAM FILES\TOMTOM HOME 2\XUL\EXTENSIONS\[email protected]

O1 HOSTS File: ([2006/09/18 22:41:30 | 000,000,761 | ---- | M]) - C:\Windows\System32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O2 - BHO: (Adobe PDF Reader Link Helper) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (Adobe Systems Incorporated)
O2 - BHO: (AVG Safe Search) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (AVG Technologies CZ, s.r.o.)
O2 - BHO: (Java™ Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll (Sun Microsystems, Inc.)
O2 - BHO: (ShowBarObj Class) - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\ActiveToolBand.dll (Egis)
O2 - BHO: (AVG Security Toolbar) - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\10.2.0.3\AVG Secure Search_toolbar.dll ()
O2 - BHO: (no name) - {99079a25-328f-4bd4-be04-00955acaa0a7} - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - No CLSID value found.
O3 - HKLM\..\Toolbar: (Acer eDataSecurity Management) - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDStoolbar.dll (Egis Incorporated.)
O3 - HKLM\..\Toolbar: (AVG Security Toolbar) - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\10.2.0.3\AVG Secure Search_toolbar.dll ()
O3 - HKLM\..\Toolbar: (no name) - {99079a25-328f-4bd4-be04-00955acaa0a7} - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - 10 - No CLSID value found.
O3 - HKCU\..\Toolbar\ShellBrowser: (Acer eDataSecurity Management) - {5CBE3B7C-1E47-477E-A7DD-396DB0476E29} - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDStoolbar.dll (Egis Incorporated.)
O4 - HKLM..\Run: [ArcadeDeluxeAgent] C:\Program Files\Acer Arcade Deluxe\Acer Arcade Deluxe\ArcadeDeluxeAgent.exe (CyberLink Corp.)
O4 - HKLM..\Run: [AVG8_TRAY] C:\Program Files\AVG\AVG8\avgtray.exe (AVG Technologies CZ, s.r.o.)
O4 - HKLM..\Run: [CLMLServer] C:\Program Files\Acer Arcade Deluxe\Acer Arcade Deluxe\Kernel\CLML\CLMLSvc.exe (CyberLink)
O4 - HKLM..\Run: [eAudio] C:\Program Files\Acer\Empowering Technology\eAudio\eAudio.exe (Acer Incorporated)
O4 - HKLM..\Run: [eDataSecurity Loader] C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSLoader.exe (Egis Incorporated)
O4 - HKLM..\Run: [eRecoveryService] File not found
O4 - HKLM..\Run: [LManager] C:\Program Files\Launch Manager\LManager.exe (Dritek System Inc.)
O4 - HKLM..\Run: [PlayMovie] C:\Program Files\Acer Arcade Deluxe\PlayMovie\PMVService.exe (Acer Corp.)
O4 - HKLM..\Run: [PLFSetI] C:\Windows\PLFSetI.exe ()
O4 - HKLM..\Run: [ROC_roc_dec12] C:\Program Files\AVG Secure Search\ROC_roc_dec12.exe ()
O4 - HKLM..\Run: [RtHDVCpl] C:\Windows\RtHDVCpl.exe (Realtek Semiconductor)
O4 - HKLM..\Run: [vProt] C:\Program Files\AVG Secure Search\vprot.exe ()
O4 - HKLM..\Run: [WarReg_PopUp] C:\Program Files\Acer\WR_PopUp\WarReg_PopUp.exe (Acer Incorporated)
O4 - HKLM..\Run: [Windows Defender] C:\Program Files\Windows Defender\MSASCui.exe (Microsoft Corporation)
O4 - HKLM..\Run: [WPCUMI] C:\Windows\System32\wpcumi.exe (Microsoft Corporation)
O4 - HKCU..\Run: [TomTomHOME.exe] C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe (TomTom)
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: LogonHoursAction = 2
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: DontDisplayLogonHoursWarnings = 1
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm ()
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm ()
O9 - Extra Button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm ()
O9 - Extra 'Tools' menuitem : @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm ()
O10 - Protocol_Catalog9\Catalog_Entries\000000000001 - C:\Windows\System32\wpclsp.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000002 - C:\Windows\System32\wpclsp.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000003 - C:\Windows\System32\wpclsp.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000004 - C:\Windows\System32\wpclsp.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000005 - C:\Windows\System32\wpclsp.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000006 - C:\Windows\System32\wpclsp.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000007 - C:\Windows\System32\wpclsp.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000008 - C:\Windows\System32\wpclsp.dll (Microsoft Corporation)
O10 - Protocol_Catalog9\Catalog_Entries\000000000020 - C:\Windows\System32\wpclsp.dll (Microsoft Corporation)
O13 - gopher Prefix: missing
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} http://ak.exe.imgfar...etup1.0.1.1.cab (Reg Error: Key error.)
O16 - DPF: {38AB0814-B09B-4378-9940-14A19638C3C2} http://www.auctiva.c...eUploader57.cab (Auctiva Image Uploader Control)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_31)
O16 - DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_31)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_31)
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.ad...Plus/1.6/gp.cab (Reg Error: Key error.)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.0.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{168CA0CA-37EF-4684-A94F-A069F9F39724}: DhcpNameServer = 192.168.0.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{8B8CB3C3-CA71-49B8-B3D8-CA01CBC4BF9F}: DhcpNameServer = 192.168.0.1
O18 - Protocol\Handler\linkscanner {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll (AVG Technologies CZ, s.r.o.)
O18 - Protocol\Handler\viprotocol {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files\Common Files\AVG Secure Search\ViProtocolInstaller\10.2.0\ViProtocol.dll ()
O20 - AppInit_DLLs: (avgrsstx.dll) - C:\Windows\System32\avgrsstx.dll (AVG Technologies CZ, s.r.o.)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\System32\userinit.exe (Microsoft Corporation)
O24 - Desktop WallPaper: C:\Users\Sue\AppData\Roaming\Microsoft\Windows Photo Gallery\Windows Photo Gallery Wallpaper.jpg
O24 - Desktop BackupWallPaper: C:\Users\Sue\AppData\Roaming\Microsoft\Windows Photo Gallery\Windows Photo Gallery Wallpaper.jpg
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2006/09/18 22:43:36 | 000,000,024 | ---- | M] () - C:\autoexec.bat -- [ NTFS ]
O34 - HKLM BootExecute: (autocheck autochk *)
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2012/04/14 08:03:36 | 000,000,000 | ---D | C] -- C:\ProgramData\Sun
[2012/04/14 08:03:32 | 000,000,000 | ---D | C] -- C:\Program Files\Common Files\Java
[2012/04/13 08:32:19 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Basic PAYE Tools 2012
[2012/04/13 08:26:02 | 000,000,000 | ---D | C] -- C:\Users\Sue\Documents\payetools2012-4.0.2-win
[1 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2012/04/17 18:09:23 | 000,000,880 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2012/04/17 18:09:10 | 000,003,216 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
[2012/04/17 18:09:10 | 000,003,216 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
[2012/04/17 18:09:06 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2012/04/17 13:34:12 | 000,613,338 | ---- | M] () -- C:\Windows\System32\perfh009.dat
[2012/04/17 13:34:12 | 000,110,616 | ---- | M] () -- C:\Windows\System32\perfc009.dat
[2012/04/17 13:28:31 | 000,000,324 | ---- | M] () -- C:\Windows\tasks\DriverScanner.job
[2012/04/17 13:28:20 | 000,000,876 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2012/04/17 13:27:50 | 000,000,000 | ---- | M] () -- C:\Windows\System32\LogConfigTemp.xml
[2012/04/17 13:27:01 | 2076,196,864 | -HS- | M] () -- C:\hiberfil.sys
[2012/04/17 13:24:44 | 000,000,012 | ---- | M] () -- C:\Windows\bthservsdp.dat
[2012/04/17 08:40:32 | 070,986,668 | ---- | M] () -- C:\Windows\System32\drivers\Avg\incavi.avm
[2012/04/16 17:18:08 | 000,007,052 | ---- | M] () -- C:\Users\Sue\AppData\Local\d3d9caps.dat
[2012/04/13 08:32:23 | 000,001,847 | ---- | M] () -- C:\Users\Public\Desktop\Basic PAYE Tools 2012.lnk
[2012/04/12 08:12:08 | 003,693,568 | ---- | M] () -- C:\Users\Sue\Documents\Parsnip Advert Donington Spring Summer 2012-2.pub
[2012/04/04 12:12:44 | 002,575,872 | ---- | M] () -- C:\Users\Sue\Documents\Parsnip A5 envelope.pub
[2012/04/01 03:19:00 | 000,000,354 | ---- | M] () -- C:\Windows\tasks\Driver Fetch.job
[1 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]

========== Files Created - No Company Name ==========

[2012/04/13 08:32:23 | 000,001,847 | ---- | C] () -- C:\Users\Public\Desktop\Basic PAYE Tools 2012.lnk
[2012/04/12 08:12:07 | 003,693,568 | ---- | C] () -- C:\Users\Sue\Documents\Parsnip Advert Donington Spring Summer 2012-2.pub
[2012/04/04 12:12:44 | 002,575,872 | ---- | C] () -- C:\Users\Sue\Documents\Parsnip A5 envelope.pub
[2011/10/10 16:57:04 | 000,000,339 | ---- | C] () -- C:\Windows\wininit.ini
[2011/08/30 16:03:17 | 000,040,448 | ---- | C] () -- C:\Windows\System32\REGOBJ.DLL
[2011/08/30 16:02:29 | 000,000,036 | ---- | C] () -- C:\Windows\Tiny_Run.ini
[2010/08/25 20:30:02 | 000,439,308 | ---- | C] () -- C:\Windows\System32\igcompkrng500.bin
[2010/08/25 20:30:00 | 000,982,240 | ---- | C] () -- C:\Windows\System32\igkrng500.bin
[2010/08/25 20:30:00 | 000,092,356 | ---- | C] () -- C:\Windows\System32\igfcg500m.bin
[2010/08/25 19:59:08 | 000,004,096 | ---- | C] ( ) -- C:\Windows\System32\IGFXDEVLib.dll
[2010/08/25 19:57:00 | 000,000,151 | ---- | C] () -- C:\Windows\System32\GfxUI.exe.config
[2010/08/25 19:52:00 | 000,208,896 | ---- | C] () -- C:\Windows\System32\iglhsip32.dll
[2010/08/25 19:52:00 | 000,143,360 | ---- | C] () -- C:\Windows\System32\iglhcp32.dll

========== LOP Check ==========

[2009/11/03 15:10:01 | 000,000,000 | -HSD | M] -- C:\Users\Sue\AppData\Roaming\.#
[2009/03/20 22:15:25 | 000,000,000 | ---D | M] -- C:\Users\Sue\AppData\Roaming\Acer
[2008/05/07 03:24:43 | 000,000,000 | ---D | M] -- C:\Users\Sue\AppData\Roaming\Acer GameZone Console
[2009/04/26 15:53:39 | 000,000,000 | ---D | M] -- C:\Users\Sue\AppData\Roaming\eSobi
[2012/04/13 08:34:30 | 000,000,000 | ---D | M] -- C:\Users\Sue\AppData\Roaming\HMRC
[2009/04/26 17:13:57 | 000,000,000 | ---D | M] -- C:\Users\Sue\AppData\Roaming\ImgBurn
[2012/03/07 23:52:40 | 000,000,000 | ---D | M] -- C:\Users\Sue\AppData\Roaming\iWin
[2011/08/20 15:18:39 | 000,000,000 | ---D | M] -- C:\Users\Sue\AppData\Roaming\OpenCandy
[2011/10/17 14:47:44 | 000,000,000 | ---D | M] -- C:\Users\Sue\AppData\Roaming\PC Cleaners
[2010/02/18 15:51:46 | 000,000,000 | ---D | M] -- C:\Users\Sue\AppData\Roaming\Samsung
[2011/03/21 13:56:56 | 000,000,000 | ---D | M] -- C:\Users\Sue\AppData\Roaming\Serif
[2009/12/26 10:23:17 | 000,000,000 | ---D | M] -- C:\Users\Sue\AppData\Roaming\TomTom
[2009/04/06 11:23:53 | 000,000,000 | ---D | M] -- C:\Users\Sue\AppData\Roaming\Trusteer
[2011/11/30 15:47:16 | 000,000,000 | ---D | M] -- C:\Users\Sue\AppData\Roaming\uTorrent
[2012/04/01 03:19:00 | 000,000,354 | ---- | M] () -- C:\Windows\Tasks\Driver Fetch.job
[2012/04/17 13:28:31 | 000,000,324 | ---- | M] () -- C:\Windows\Tasks\DriverScanner.job
[2012/04/17 13:24:44 | 000,032,646 | ---- | M] () -- C:\Windows\Tasks\SCHEDLGU.TXT

========== Purity Check ==========



========== Alternate Data Streams ==========

@Alternate Data Stream - 460 bytes -> C:\Users\Sue\Documents\Mouse with Balloon.ppp:SummaryInformation
@Alternate Data Stream - 152 bytes -> C:\ProgramData\TEMP:DFC5A2B2
@Alternate Data Stream - 128 bytes -> C:\ProgramData\TEMP:4F636E25
@Alternate Data Stream - 124 bytes -> C:\ProgramData\TEMP:131C0EE9
@Alternate Data Stream - 123 bytes -> C:\ProgramData\TEMP:9E22BBE8
@Alternate Data Stream - 123 bytes -> C:\ProgramData\TEMP:1CA73D29
@Alternate Data Stream - 112 bytes -> C:\ProgramData\TEMP:8173A019

< End of report >

OTL Extras logfile created on: 17/04/2012 18:14:27 - Run 1
OTL by OldTimer - Version 3.2.39.2 Folder = C:\Users\Sue\Downloads
Windows Vista Home Premium Edition Service Pack 2 (Version = 6.0.6002) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000809 | Country: United Kingdom | Language: ENG | Date Format: dd/MM/yyyy

1.93 Gb Total Physical Memory | 0.78 Gb Available Physical Memory | 40.34% Memory free
4.11 Gb Paging File | 2.42 Gb Available in Paging File | 58.97% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 111.44 Gb Total Space | 51.66 Gb Free Space | 46.36% Space Free | Partition Type: NTFS
Drive D: | 111.44 Gb Total Space | 111.11 Gb Free Space | 99.70% Space Free | Partition Type: NTFS

Computer Name: SUE-LAPTOP | User Name: Sue | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\Windows\System32\control.exe (Microsoft Corporation)
.hlp [@ = hlpfile] -- C:\Windows\winhlp32.exe (Microsoft Corporation)

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
hlpfile [open] -- %SystemRoot%\winhlp32.exe %1 (Microsoft Corporation)
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /separate,/idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /separate,/e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiSpyware]
"DisableMonitoring" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0
"VistaSp1" = Reg Error: Unknown registry data type -- File not found
"VistaSp2" = Reg Error: Unknown registry data type -- File not found

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"EnableFirewall" = 1
"DisableNotifications" = 0

========== Authorized Applications List ==========


========== Vista Active Open Ports Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{239449AB-D3C8-4C5A-BD7D-AAFED55BEAF7}" = rport=138 | protocol=17 | dir=out | app=system |
"{3A6D1A11-5CD6-404E-8B2C-92EE78C46B91}" = lport=137 | protocol=17 | dir=in | app=system |
"{4E28E091-BE22-410B-A674-E0FEBEAE337C}" = lport=139 | protocol=6 | dir=in | app=system |
"{7258DC23-1349-43CE-AE58-77A4F1DBB28D}" = rport=139 | protocol=6 | dir=out | app=system |
"{85AB6F1D-B0B7-418F-BC08-CAB542524C99}" = rport=137 | protocol=17 | dir=out | app=system |
"{96F3D1FE-2423-4AFD-B817-E2A69296382C}" = lport=445 | protocol=6 | dir=in | app=system |
"{A26EAE99-66BC-4CAB-8ACA-3BE8E7C5FA0B}" = lport=rpc-epmap | protocol=6 | dir=in | svc=rpcss | [email protected],-28539 |
"{B39F779A-E181-4370-8676-EF9DE20ADAF3}" = lport=138 | protocol=17 | dir=in | app=system |
"{CEE8E328-FE17-4825-B74E-64975568D488}" = lport=rpc | protocol=6 | dir=in | svc=spooler | app=%systemroot%\system32\spoolsv.exe |
"{E96FFAE2-BA85-4AC7-AC84-4AAEE549B208}" = rport=445 | protocol=6 | dir=out | app=system |

========== Vista Active Application Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{04192B8C-6A12-428C-88B1-79B55B87AA45}" = protocol=17 | dir=in | app=c:\program files\newtech infosystems\nti backup now 5\schedulersvc.exe |
"{0E690028-3CFD-4593-908D-318CB37638CF}" = protocol=6 | dir=in | app=c:\program files\utorrent\utorrent.exe |
"{14607805-8171-4596-8BFA-F041AD979B10}" = protocol=58 | dir=in | [email protected],-28545 |
"{1C37EF3D-AF2F-4AF8-8260-23F8B3C29E3F}" = dir=in | app=c:\program files\cyberlink\powerdirector\pdr.exe |
"{1E58166C-0131-433A-86C6-E2CEE68168B0}" = dir=in | app=c:\program files\acer arcade deluxe\homemedia\homemedia.exe |
"{48DFD22C-F919-4F70-A78B-A651E2076BC7}" = protocol=17 | dir=in | app=c:\program files\microsoft office\office12\onenote.exe |
"{5F4CA029-F984-4723-907C-0D07B8A730FA}" = protocol=58 | dir=out | [email protected],-28546 |
"{6231AC2F-5998-4B16-808A-B26EC9A136A2}" = protocol=6 | dir=in | app=c:\program files\microsoft office\office12\onenote.exe |
"{629B992E-D470-4E7B-8413-5394FA086560}" = protocol=6 | dir=in | app=c:\program files\newtech infosystems\nti backup now 5\client\agentsvc.exe |
"{637A6313-8010-4AC2-AB19-C02918CB09D5}" = dir=in | app=c:\program files\acer arcade deluxe\playmovie\playmovie.exe |
"{6CB4F521-E3BB-40C3-AFF1-97D2713184B2}" = protocol=17 | dir=in | app=c:\program files\microsoft office\office12\onenote.exe |
"{70E168A6-DC13-4077-ACAD-977CA7E75B10}" = dir=in | app=c:\program files\acer\acer vcm\vc.exe |
"{75BDF789-C463-49FD-B490-8AACA17C1942}" = protocol=6 | dir=in | app=c:\program files\newtech infosystems\nti backup now 5\schedulersvc.exe |
"{85F9CBAB-2C68-489C-956D-AC0FE82481C7}" = protocol=17 | dir=in | app=c:\program files\newtech infosystems\nti backup now 5\client\agentsvc.exe |
"{8A7C2B17-A7B1-4C5C-9F28-A61D8610572B}" = protocol=17 | dir=in | app=c:\program files\utorrent\utorrent.exe |
"{8C092BF2-3D22-4DAF-8D79-65E56AD610A7}" = dir=in | app=c:\program files\acer arcade deluxe\playmovie\pmvservice.exe |
"{9988812B-262C-45E1-92AA-7B315AD8053E}" = protocol=6 | dir=in | app=c:\program files\veetle\player\veetlenet.exe |
"{A02FACE7-B08C-4C51-B8B9-B8C3C9A37BBF}" = dir=in | app=c:\program files\avg\avg8\avgemc.exe |
"{A9FABBC6-3F6E-4E57-95AE-9F8186632297}" = protocol=6 | dir=in | app=c:\program files\newtech infosystems\nti backup now 5\backupsvc.exe |
"{ADCB7D74-95F1-4227-BA2D-2221F7995CEF}" = protocol=1 | dir=out | [email protected],-28544 |
"{B6CB08E8-F2B8-4FD5-9099-507CF32D4705}" = protocol=17 | dir=in | app=c:\program files\newtech infosystems\nti backup now 5\backupsvc.exe |
"{CF57C7D6-A960-448C-801D-BB5D03A54BF1}" = dir=in | app=c:\program files\avg\avg8\avgupd.exe |
"{D6090A98-4316-4DC0-800D-8550DDCDF168}" = protocol=6 | dir=in | app=c:\program files\veetle\player\veetlenet.exe |
"{D96AB4B7-34C4-4942-8A5B-C493DBF3B56D}" = dir=in | app=c:\program files\acer arcade deluxe\acer arcade deluxe\acer arcade deluxe.exe |
"{DF7DACDE-FF9A-4EF3-8869-08D741B720D0}" = protocol=6 | dir=in | app=c:\program files\microsoft office\office12\onenote.exe |
"{E4D5FB05-FAA1-4EE5-BF24-5008F7E0D6A6}" = protocol=1 | dir=in | [email protected],-28543 |
"TCP Query User{B49D4DCF-C072-4E98-B52E-193FF940B581}C:\program files\utorrent\utorrent.exe" = protocol=6 | dir=in | app=c:\program files\utorrent\utorrent.exe |
"TCP Query User{E60DBCC6-02DA-4DDA-B32F-F9522B9D01AA}C:\program files\internet explorer\iexplore.exe" = protocol=6 | dir=in | app=c:\program files\internet explorer\iexplore.exe |
"UDP Query User{31443462-6A59-47AF-9F2E-FD7F7C6D28E4}C:\program files\internet explorer\iexplore.exe" = protocol=17 | dir=in | app=c:\program files\internet explorer\iexplore.exe |
"UDP Query User{3DF05D60-948F-4C6A-844B-71A9AE7DFAEB}C:\program files\utorrent\utorrent.exe" = protocol=17 | dir=in | app=c:\program files\utorrent\utorrent.exe |

========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}" = Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
"{03D1988F-469F-4843-8E6E-E5FE9D17889D}" = WIDCOMM Bluetooth Software 6.0.1.6400
"{047F790A-7A2A-4B6A-AD02-38092BA63DAC}" = Acer VCM
"{11316260-6666-467B-AC34-183FCB5D4335}" = Acer Mobility Center Plug-In
"{12EFA1A4-AC3B-443C-8143-237EDE760403}" = NTI Backup Now Standard
"{13D85C14-2B85-419F-AC41-C7F21E68B25D}" = Acer eSettings Management
"{15D967B5-A4BE-42AE-9E84-64CD062B25AA}" = eSobi v2
"{18455581-E099-4BA8-BC6B-F34B2F06600C}" = Google Toolbar for Internet Explorer
"{1DD81E7D-0D28-4CEB-87B2-C041A4FCB215}" = Rapport
"{2318C2B1-4965-11d4-9B18-009027A5CD4F}" = Google Toolbar for Internet Explorer
"{2413930C-8309-47A6-BC61-5EF27A4222BC}" = NTI Media Maker 8
"{2637C347-9DAD-11D6-9EA2-00055D0CA761}" = Acer Arcade Deluxe
"{26604C7E-A313-4D12-867F-7C6E7820BE4C}" = JMicron JMB38X Flash Media Controller
"{26A24AE4-039D-4CA4-87B4-2F83216031FF}" = Java™ 6 Update 31
"{2EA870FA-585F-4187-903D-CB9FFD21E2E0}" = DHTML Editing Component
"{3C3901C5-3455-3E0A-A214-0B093A5070A6}" = Microsoft .NET Framework 4 Client Profile
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{57265292-228A-41FA-9AEC-4620CBCC2739}" = Acer eAudio Management
"{5B63A470-9334-44D1-AF61-6CE2DB565AE9}" = Orion
"{65DA2EC9-0642-47E9-AAE2-B5267AA14D75}" = Activation Assistant for the 2007 Microsoft Office suites
"{6D52C408-B09A-4520-9B18-475B81D393F1}" = Microsoft Works
"{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}" = Microsoft Visual C++ 2005 Redistributable
"{770657D0-A123-3C07-8E44-1C83EC895118}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
"{79DD56FC-DB8B-47F5-9C80-78B62E05F9BC}" = Acer ScreenSaver
"{7F811A54-5A09-4579-90E1-C93498E230D9}" = Acer eRecovery Management
"{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-110111700}" = Zuma Deluxe
"{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-110113233}" = Bookworm Deluxe
"{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-11029123}" = Bricks of Egypt
"{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-110322783}" = Big Kahuna Reef
"{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-110411970}" = Chuzzle
"{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111118433}" = Mystery Case Files - Huntsville
"{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111199750}" = Cake Mania
"{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111252743}" = Mahjong Escape Ancient China
"{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111324990}" = Kick N Rush
"{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111543617}" = Backspin Billiards
"{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111692950}" = Mahjongg Artifacts
"{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111771833}" = Jewel Quest Solitaire
"{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111796363}" = Mystery Solitaire - Secret Island
"{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-111872660}" = Diner Dash Flo on the Go
"{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-112310577}" = Flip Words 2
"{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-112531267}" = Chicken Invaders 3
"{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-112615863}" = Agatha Christie Death on the Nile
"{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-112920767}" = Alice Greenfingers
"{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-113009953}" = Turbo Pizza
"{82C36957-D2B8-4EF2-B88C-5FA03AA848C7-113080210}" = Azada
"{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}" = Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
"{8F1B6239-FEA0-450A-A950-B05276CE177C}" = Acer Empowering Technology
"{8F3C31C5-9C3A-4AA8-8EFA-71290A7AD533}" = TomTom HOME Visual Studio Merge Modules
"{90110409-6000-11D3-8CFE-0150048383C9}" = Microsoft Office Professional Edition 2003
"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007
"{90120000-0016-0409-0000-0000000FF1CE}_HOMESTUDENTR_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007
"{90120000-0018-0409-0000-0000000FF1CE}_HOMESTUDENTR_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007
"{90120000-001B-0409-0000-0000000FF1CE}_HOMESTUDENTR_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007
"{90120000-001F-0409-0000-0000000FF1CE}_HOMESTUDENTR_{1FF96026-A04A-4C3E-B50A-BB7022654D0F}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007
"{90120000-001F-040C-0000-0000000FF1CE}_HOMESTUDENTR_{71F055E8-E2C6-4214-BB3D-BFE03561B89E}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007
"{90120000-001F-0C0A-0000-0000000FF1CE}_HOMESTUDENTR_{2314F9A1-126F-45CC-8A5E-DFAF866F3FBC}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2007
"{90120000-00A1-0409-0000-0000000FF1CE}_HOMESTUDENTR_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007
"{90120000-0115-0409-0000-0000000FF1CE}_HOMESTUDENTR_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90140000-2005-0000-0000-0000000FF1CE}" = Microsoft Office File Validation Add-In
"{91120000-002F-0000-0000-0000000FF1CE}" = Microsoft Office Home and Student 2007
"{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{9BE518E6-ECC6-35A9-88E4-87755C07200F}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
"{A5633652-3795-4829-BB0B-644F0279E279}" = Acer eDataSecurity Management
"{A77255C4-AFCB-44A3-BF0F-2091A71FFD9E}" = Acer Crystal Eye Webcam 3.0.5.1
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{AC76BA86-7AD7-1033-7B44-A83000000003}" = Adobe Reader 8.3.1
"{AC76BA86-7AD7-5464-3428-800000000003}" = Spelling Dictionaries Support For Adobe Reader 8
"{AD7B5C6C-459E-4AC9-A974-4961C87133AF}" = BBC Bob The Builder
"{AEC0CEBC-0FC7-4716-8222-1C4A742719B1}" = Digimax Master
"{B2544A03-10D0-4E5E-BA69-0362FFC20D18}" = OGA Notifier 2.0.0048.0
"{BCB8D603-985E-4765-B4AB-B4B991A535B7}" = Finding Nemo UWF
"{C2F8CA82-2BD9-4513-B2D1-08A47914C1DA}_is1" = Uniblue DriverScanner
"{C4A4722E-79F9-417C-BD72-8D359A090C97}" = Samsung PC Studio 3
"{C675C60B-0CB7-4108-B8CA-C3EC0706DEF0}" = Serif PagePlus Starter Edition
"{C79A37F3-C076-48BE-B290-F4C8676ABD74}" = Samsung PC Studio 3
"{CB099890-1D5F-11D5-9EA9-0050BAE317E1}" = PowerDirector
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{CE386A4E-D0DA-4208-8235-BCE43275C694}" = LightScribe 1.4.142.1
"{D36DD326-7280-11D8-97C8-000129760CBE}" = PhotoNow!
"{EBA29752-DDD2-4B62-B2E3-9841F92A3E3A}" = Samsung PC Studio 3 USB Driver Installer
"{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver
"{F5A6E040-D10D-4261-BAAB-D8E8B6248AD1}" = Acer Crystal Eye Webcam 3.0.5.1
"{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
"7-Zip" = 7-Zip 4.65
"Acer GameZone Console_is1" = Acer GameZone Console 2.0.1.1
"Activation Assistant for the 2007 Microsoft Office suites" = Activation Assistant for the 2007 Microsoft Office suites
"Adobe Flash Player ActiveX" = Adobe Flash Player 11 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 10 Plugin
"AVG8Uninstall" = AVG Free 8.5
"Basic PAYE Tools 2012" = Basic PAYE Tools 2012
"CCleaner" = CCleaner (remove only)
"CNXT_MODEM_HDAUDIO_HSF" = HDAUDIO Soft Data Fax Modem with SmartCP
"DVD Flick_is1" = DVD Flick 1.3.0.6
"GridVista" = Acer GridVista
"HDMI" = Intel® Graphics Media Accelerator Driver
"HOMESTUDENTR" = Microsoft Office Home and Student 2007
"ImgBurn" = ImgBurn
"InstallShield_{12EFA1A4-AC3B-443C-8143-237EDE760403}" = NTI Backup Now 5
"InstallShield_{15D967B5-A4BE-42AE-9E84-64CD062B25AA}" = eSobi v2
"InstallShield_{2413930C-8309-47A6-BC61-5EF27A4222BC}" = NTI Media Maker 8
"InstallShield_{2637C347-9DAD-11D6-9EA2-00055D0CA761}" = Acer Arcade Deluxe
"InstallShield_{BCB8D603-985E-4765-B4AB-B4B991A535B7}" = Finding Nemo: Nemo's Underwater World of Fun
"InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}" = PowerDirector
"LManager" = Launch Manager
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"Rapport_msi" = Rapport
"SAMSUNG Mobile Modem" = SAMSUNG Mobile Modem Driver Set
"Samsung Mobile phone USB driver" = Samsung Mobile phone USB driver Software
"SAMSUNG Mobile USB Modem" = SAMSUNG Mobile USB Modem Software
"SAMSUNG Mobile USB Modem 1.0" = SAMSUNG Mobile USB Modem 1.0 Software
"SynTPDeinstKey" = Synaptics Pointing Device Driver
"TomTom HOME" = TomTom HOME 2.8.3.2499
"Veetle TV" = Veetle TV

========== HKEY_CURRENT_USER Uninstall List ==========

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"UnityWebPlayer" = Unity Web Player
"uTorrent" = µTorrent

========== Last 10 Event Log Errors ==========

[ Application Events ]
Error - 24/10/2011 12:22:21 | Computer Name = Sue-Laptop | Source = Application Error | ID = 1000
Description = Faulting application iexplore.exe, version 9.0.8112.16421, time stamp
0x4d76255d, faulting module ntdll.dll, version 6.0.6002.18327, time stamp 0x4cb73436,
exception code 0xc0000374, fault offset 0x000b06fc, process id 0xa7c, application
start time 0x01cc923f79fb8f10.

Error - 25/10/2011 01:33:19 | Computer Name = Sue-Laptop | Source = WinMgmt | ID = 10
Description =

Error - 28/10/2011 01:39:21 | Computer Name = Sue-Laptop | Source = WinMgmt | ID = 10
Description =

Error - 29/10/2011 02:14:15 | Computer Name = Sue-Laptop | Source = WinMgmt | ID = 10
Description =

Error - 29/10/2011 02:32:27 | Computer Name = Sue-Laptop | Source = Application Error | ID = 1000
Description = Faulting application iexplore.exe, version 9.0.8112.16421, time stamp
0x4d76255d, faulting module MSHTML.dll, version 9.0.8112.16437, time stamp 0x4e5eef87,
exception code 0xc0000005, fault offset 0x0041e44c, process id 0x13e8, application
start time 0x01cc960381d54a88.

Error - 30/10/2011 02:13:32 | Computer Name = Sue-Laptop | Source = WinMgmt | ID = 10
Description =

Error - 31/10/2011 02:28:19 | Computer Name = Sue-Laptop | Source = WinMgmt | ID = 10
Description =

Error - 01/11/2011 02:31:21 | Computer Name = Sue-Laptop | Source = WinMgmt | ID = 10
Description =

Error - 01/11/2011 02:36:51 | Computer Name = Sue-Laptop | Source = Application Error | ID = 1000
Description = Faulting application iexplore.exe, version 9.0.8112.16421, time stamp
0x4d76255d, faulting module ntdll.dll, version 6.0.6002.18327, time stamp 0x4cb73436,
exception code 0xc0000374, fault offset 0x000b06fc, process id 0x1048, application
start time 0x01cc985fda7a5e83.

Error - 01/11/2011 12:57:20 | Computer Name = Sue-Laptop | Source = WinMgmt | ID = 10
Description =

[ System Events ]
Error - 17/04/2012 04:45:30 | Computer Name = Sue-Laptop | Source = PlugPlayManager | ID = 12
Description = The device 'JMB38X SD/MMC Host Controller' (PCI\VEN_197B&DEV_2382&SUBSYS_01441025&REV_00\4&1f5288de&0&00E4)
disappeared from the system without first being prepared for removal.

Error - 17/04/2012 04:45:30 | Computer Name = Sue-Laptop | Source = PlugPlayManager | ID = 12
Description = The device 'JMB38X SD Host Controller' (PCI\VEN_197B&DEV_2381&SUBSYS_01441025&REV_00\4&1f5288de&0&02E4)
disappeared from the system without first being prepared for removal.

Error - 17/04/2012 04:45:30 | Computer Name = Sue-Laptop | Source = PlugPlayManager | ID = 12
Description = The device 'JMB38X MS Host Controller' (PCI\VEN_197B&DEV_2383&SUBSYS_01441025&REV_00\4&1f5288de&0&03E4)
disappeared from the system without first being prepared for removal.

Error - 17/04/2012 04:45:30 | Computer Name = Sue-Laptop | Source = PlugPlayManager | ID = 12
Description = The device 'JMB38X xD Host Controller' (PCI\VEN_197B&DEV_2384&SUBSYS_01441025&REV_00\4&1f5288de&0&04E4)
disappeared from the system without first being prepared for removal.

Error - 17/04/2012 08:22:31 | Computer Name = Sue-Laptop | Source = Service Control Manager | ID = 7043
Description =

Error - 17/04/2012 13:09:07 | Computer Name = Sue-Laptop | Source = PlugPlayManager | ID = 12
Description = The device 'JMB38X SD/MMC Host Controller' (PCI\VEN_197B&DEV_2382&SUBSYS_01441025&REV_00\4&1f5288de&0&00E4)
disappeared from the system without first being prepared for removal.

Error - 17/04/2012 13:09:07 | Computer Name = Sue-Laptop | Source = PlugPlayManager | ID = 12
Description = The device 'JMB38X SD Host Controller' (PCI\VEN_197B&DEV_2381&SUBSYS_01441025&REV_00\4&1f5288de&0&02E4)
disappeared from the system without first being prepared for removal.

Error - 17/04/2012 13:09:07 | Computer Name = Sue-Laptop | Source = PlugPlayManager | ID = 12
Description = The device 'JMB38X MS Host Controller' (PCI\VEN_197B&DEV_2383&SUBSYS_01441025&REV_00\4&1f5288de&0&03E4)
disappeared from the system without first being prepared for removal.

Error - 17/04/2012 13:09:07 | Computer Name = Sue-Laptop | Source = PlugPlayManager | ID = 12
Description = The device 'JMB38X xD Host Controller' (PCI\VEN_197B&DEV_2384&SUBSYS_01441025&REV_00\4&1f5288de&0&04E4)
disappeared from the system without first being prepared for removal.

Error - 17/04/2012 13:11:11 | Computer Name = Sue-Laptop | Source = Dhcp | ID = 1002
Description = The IP address lease 192.168.0.2 for the Network Card with network
address 0016EA65ADDE has been denied by the DHCP server 192.168.0.1 (The DHCP Server
sent a DHCPNACK message).


< End of report >

Edited by Parsnip, 17 April 2012 - 11:39 AM.

  • 0

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#2
RKinner

RKinner

    Malware Expert

  • Expert
  • 20,025 posts
  • MVP
Your AVG is out of date but we will worry about that once we clear up any infections.


Download aswMBR.exe ( 511KB ) to your desktop.
Right click aswMBR.exe and Run as Administrator
uncheck trace disk IO calls
Click the "Scan" button to start scan (Accept the Avast Engine)
On completion of the scan if the Fix button is enabled (not the FixMBR button) press it and then run a new scan and click save log, save it to your desktop and post in your next reply
If the Fix button is not enabled then just click save log, save it to your desktop and post in your next reply

ComboFix

:!: It must be saved to your desktop, do not run it from your browser:!:

:!: Disable your Antivirus software when downloading or running Combofix. If it has Script Blocking features, please disable these as well. See: http://www.bleepingc...opic114351.html


Download and Save this file -- to your Desktop -- from either of these two sources:
http://download.blee...Bs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe

Rightclick on ComboFix and select Run As Administrator to start the program.



* :!: Important: Have no other programs running. Your Task Bar should be clear of any program entries including your Browser.


* A window may open with a series of Disclaimers. Accept the Disclaimers to start the fix.

A caution - Do not run Combofix more than once. Do not touch your mouse/keyboard until the scan has completed, as this may cause the process to stall or your computer to lock. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Even when ComboFix appears to be doing nothing, look at your Drive light. If it is flashing, Combofix is still at work.

A file will be created at => C:\Combofix.txt. I'll need to see that in your reply.


Download TDSSKiller:
http://support.kaspe.../tdsskiller.exe
Save it to your desktop then run it.
Double click on TDSSKiller.exe (Vista or Win 7 must right click and Run As Admin)
If TDSSKiller alerts you that the system needs to reboot, please consent.

Run TDSSKiller again but this time:
before you hit the Scan hit Change Parameters and check the two items under Additional Options. OK then Scan.
In this mode it is prone to false positives so do not change the SKIP option to DELETE unless it says TDSS.
When done, a log file should be created on your C: drive named "TDSSKiller.txt" please copy and paste the contents in your next reply.



Malwarebytes' Anti-Malware
:!: If you have a previous version of MalwareBytes', remove it via Add or Remove Programs and download a fresh copy. :!:
http://www.malwareby...lwarebytes_free

SAVE Malwarebytes' Anti-Malware to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.

* Be sure that everything is checked, and click Remove Selected.

* When completed, a log will open in Notepad. Please save it to a convenient location.
* The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
* Post that log back here.


Copy the text in the code box:

nnetsvcs
%SYSTEMDRIVE%\*.exe
msconfig
safebootminimal
safebootnetwork
activex
drivers32
%SYSTEMDRIVE%\*.exe
%ALLUSERSPROFILE%\Application Data\*.exe
%APPDATA%\*.
/md5start
atapi.sys
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
consrv.dll
/md5stop
%systemroot%\*. /mp /s
hklm\software\clients\startmenuinternet|command /rs
hklm\software\clients\startmenuinternet|command /64 /rs
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles
%systemroot%\system32\drivers\*.sys /lockedfiles
CREATERESTOREPOINT

Run OTL (Vista or Win 7 => right click and Run As Administrator)

Paste (Ctrl + v) the copied text in the box where it says Custom Scan/Fixes

Select the All option in the Extra Registry group then Run Scan.

You should get two logs. Please copy and paste both of them.


Right click on (My) Computer and select Manage (Continue) Then the Event Viewer. Next select Windows Logs. Right click on System and Clear Log, Clear. Repeat for Application.

Reboot.

Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator. Then type (with an Enter after each line).
sfc  /scannow

(This will check your critical system files. If it asks for a CD and you don't have one or it doesn't like your CD just tell it to SKIP.)


1. Please download the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:

* System
4. Under 'Select type to list', select:
* Error
* Warning


Then use the 'Number of events' as follows:


1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.


Please post the Output log in your next reply then repeat but select Application.


Ron
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