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Toshiba Satellite Mouse Problem


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#16
nextyear58

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I have posted separately so you do not miss it.

I am signing off as it is 0123 in Uk I will be back about 1800

If the pointer symbol has changed from the icon of the blue circle to the hour glass, would you do the following please and post the results.


1. key Ctrl, Alt, Delete and open task manager. Do this please with ONLY your desktop open, no other windows.
Click the processes tab.
Then click on Show processes from all users.
Then click once please on the column heading CPU., that will put the usuage at the top of the column
Now please look at the processes that are using CPU resources and are indicated as changing.
One will be system idle process
One will be the taskmanager shown as taskmgr.exe

What else please is also using CPU resources.

Please do not make any changes, simply record what is shown as other than 0 and exit out.

2. Would you please go Start (Windows button) Programs, accessories, system tools,system restore, when the window opens, click next.
Is a restore point shown please.
Click show other restore points.
Are they shown please.

PLEASE DO NOT RESTORE even if there is one.
Please just click cancel and exit out.



What else cpu : TosSmartSrv....
dwm.exe
suchost.exe


Restore Points : 4/17 all of these windows update except 3/30 Installed Olympus ib Install < bought a new camera
4/14
4/10
4/4
4/4
4/4
3/30
3/30
3/25
3/20
3/14
3/12

Edited by nextyear58, 22 April 2012 - 07:07 PM.

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#17
Macboatmaster

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Thank you send the Pitstop please
There is nothing there to account for it.

TosSmartSrv is the toshiba disk monitoring
dwm is the desktop windows manager
and svchost is a necessary windows process.


The reason I asked you to check that restore points were still available, was not with the intention of using one, I am not sure it will fix this. It was simply to ensure that something had not deleted those.
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#18
nextyear58

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Thank you send the Pitstop please
There is nothing there to account for it.

TosSmartSrv is the toshiba disk monitoring
dwm is the desktop windows manager
and svchost is a necessary windows process.


The reason I asked you to check that restore points were still available, was not with the intention of using one, I am not sure it will fix this. It was simply to ensure that something had not deleted those.



So do you want me to use system restore at a certain date or have you got any other suggestions?
Thanks Mike
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#19
Macboatmaster

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1. Please do not quote the whole of my post on each of your replies.
Please only quote if you need to draw something to my attention


2. I am waiting for the Pitstop results
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#20
nextyear58

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Sorry I am dumb ... but I don't know what the pitstop is??
Mike
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#21
Macboatmaster

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No worries - you are not dumb, you have just missed it.
Pitstop on my post 15 last night
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#22
nextyear58

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http://www.pcpitstop.../EditLogin.asp?
create=1&dest=/betapit/editlogin.asp

Hope this is right??
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#23
Macboatmaster

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Unfortunately no it is not

I need the URL - address that appeared on the borwser when the results of the Pitstop appeared on your screen

When complete, a Results - Summary - Recommended Fixes will be displayed. - Please do not follow any procedures, until I have seen it for the reason outlined above

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration.


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#24
nextyear58

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How about this?


Fix AllDelivers security with max performance
Runs quietly in the background
Blocks malware before it executes
Boosts the speed of your PC
Make your PC more reliable
Maximize internet connection speed



PC Matic has identified the following issues with your PC:
Test Area Test Name Scan Result Recommendation
Junk Files Temporary Files 404.15 MB 50 MB

Junk Files Internet Cache 135.39 MB 50 MB

Junk Files System Restore Files 2,229.00 MB 0 MB

Internet HTTP Internet Settings Unoptimized Optimized

Internet TCP Internet Settings Unoptimized Optimized

Internet dns_settings Unoptimized Optimized

Internet afd_settings Unoptimized Optimized

Internet Firefox Internet Settings Unoptimized Optimized

Disk Most Fragmented Files 960 frags 500 frags

Disk Most Fragmented Files 555 frags 500 frags

Disk Data Fragmentation 29.57% 10%

Other Drivers Intel® Display Audio
6.14.00.3074
10/15/2010 Intel® Display Audio
6.14.00.3086
8/23/2011

Services Test Adobe Acrobat Update Service Automatic Manual

Services Test Google Update Service (gupdate) Automatic Manual

Services Test Intel® Management and Security Application Local Management Service Automatic Manual

Services Test Intel® Management and Security Application User Notification Service Automatic Manual

Scheduled Tasks \GoogleUpdateTaskMachineCore Enabled Disabled

Scheduled Tasks \GoogleUpdateTaskMachineCore Enabled Disabled

Scheduled Tasks \GoogleUpdateTaskMachineUA Enabled Disabled

Internet IE Password Security Enabled Disabled

Internet Firefox Password Security Enabled Disabled

Installed Software WildTangent Games Uninstall

Installed Software WildTangent Games App (Toshiba Games) Uninstall

Advice Adobe Reader Advice Adobe Reader X (10.1.2) Replace Adobe Reader

Test Area Test Name Scan Result Recommendation
Junk Files Temporary Files 404.15 MB 50 MB

Junk Files Internet Cache 135.39 MB 50 MB

Junk Files System Restore Files 2,229.00 MB 0 MB

Internet HTTP Internet Settings Unoptimized Optimized

Internet TCP Internet Settings Unoptimized Optimized

Internet dns_settings Unoptimized Optimized

Internet afd_settings Unoptimized Optimized

Internet Firefox Internet Settings Unoptimized Optimized

Disk Most Fragmented Files 960 frags 500 frags

Disk Most Fragmented Files 555 frags 500 frags

Disk Data Fragmentation 29.57% 10%

Other Drivers Intel® Display Audio
6.14.00.3074
10/15/2010 Intel® Display Audio
6.14.00.3086
8/23/2011

Services Test Adobe Acrobat Update Service Automatic Manual

Services Test Google Update Service (gupdate) Automatic Manual

Services Test Intel® Management and Security Application Local Management Service Automatic Manual

Services Test Intel® Management and Security Application User Notification Service Automatic Manual

Scheduled Tasks \GoogleUpdateTaskMachineCore Enabled Disabled

Scheduled Tasks \GoogleUpdateTaskMachineCore Enabled Disabled

Scheduled Tasks \GoogleUpdateTaskMachineUA Enabled Disabled

Internet IE Password Security Enabled Disabled

Internet Firefox Password Security Enabled Disabled

Installed Software WildTangent Games Uninstall

Installed Software WildTangent Games App (Toshiba Games) Uninstall

Advice Adobe Reader Advice Adobe Reader X (10.1.2) Replace Adobe Reader


19 Fixes / 5 Advice Items
Automatic Fixes
Advice Items
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#25
Macboatmaster

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This is getting hard work Mike :lol:


Please read my post I need the OVERDRIVE test results.

Click on "Free Computer Check-up" listed below PC Pitstop OverDrive


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#26
nextyear58

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http://www.pcpitstop...?conid=24887023

Try This???
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#27
Macboatmaster

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What I am seeing on Pitstop, is not the same as what you copied and pasted from PCMatic.

Therefore I presume you processed the offered optimization and cleaning on PcMatic

We do not like these automated methods, as you sometimes struggle to know what has been changed.

However - as there appears to have been a need for a cleanup and it appears that this has now been done - is there any change noticeable, particularly of course to the mouse.

Would you also check again please your restore points are there.

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#28
nextyear58

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I DID NOT do any cleaning or check yes fix it now.
The mouse cursor is still the same (blue circle working)
The restore points are all still there,
Mike
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#29
Macboatmaster

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Well I am sorry about that, I cannot just perceive how Pitstop says
System restore capacity - that means the space on the HDD allocated to restore points is 0

Pc Matic has been reported as APPARENTLY deleting restore points, not as an intended action, but it is alleged as a consequence of some other changes to files etc.


Will post again tomorrow. - well today now about 1800 hrs
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#30
Macboatmaster

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nextyear58

May I offer you my sincere apologies

I have just been checking the topics in my list and somehow I overlooked my promise to post again

I forgot, and then of course on my list I see the last post as mine, and do not of course then view the matter as waiting for my attention.

I appreciate the reason is no help to you and once again please accept my apologies.

It is the first time I have made such a mistake.

I sincerely hope you have managed to make progress.

Regards
Macboatmaster

NB If of course the matter still requires attention please post.
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