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BSoD, discache.sys/wanarp.sys/ks.sys


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#1
Sil3nT

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Hello I am running windows 7 ultimate 64bit and I just recently installed it and I keep on getting blue screens. I used Blue Screen View to see what caused it but I'm not very good at it. Can some one please help me ?? this is the report for blue screen view. thank you


==================================================
Dump File : 050412-46940-01.dmp
Crash Time : 04/05/2012 16:33:51
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`0418bb22
Parameter 3 : fffff880`025528f0
Parameter 4 : 00000000`00000000
Caused By Driver : discache.sys
Caused By Address : discache.sys+201b22
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70540
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050412-46940-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 287,586
==================================================

==================================================
Dump File : 042812-33789-01.dmp
Crash Time : 28/04/2012 19:40:35
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`0516fcf7
Parameter 3 : fffff880`01f686a8
Parameter 4 : fffff880`01f67f00
Caused By Driver : wanarp.sys
Caused By Address : wanarp.sys+10ceed3
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : wanarp.sys+10d1cf7
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042812-33789-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 287,586
==================================================

==================================================
Dump File : 042812-28984-01.dmp
Crash Time : 28/04/2012 18:52:10
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000020
Parameter 2 : fffffa80`06ede0e0
Parameter 3 : fffffa80`06ede260
Parameter 4 : 00000000`04180001
Caused By Driver : ks.sys
Caused By Address : ks.sys+4800
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042812-28984-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 275,208
==================================================
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#2
happyrock

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run CHKDSK /R
how to here...


put a check in both boxes
automatically fix file system errors
scan for and attempt recovery of bad sectors

then click on start...
you will receive a message asking if you wish to schedule a scan. Accepting this will perform the scan next time you restart your PC

click on y or schedule disk check then reboot
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#3
Sil3nT

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Thank you. Hopefully this would fix it :D
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#4
happyrock

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it may fix it but if not ...

download and install WhoCrashed from http://www.softpedia...oCrashed.shtml' class='bbc_url' title='External link' rel='nofollow external'>here..
This program checks for any drivers which may have been causing your computer to crash....

click on it...then run...then next...put a tick in accept...then next..put a tick in the don't create a start menu folder..then next...put a tick in create a desktop icon..then install.. then make sure there is a tick in launch whocrashed...then finish...then click Analyze ...

if you get a message
This software requires the right version of Windows Debugging Tools for your type of computer. Because this is not normally installed and is not redistributable, we suggest you select the download option from below. Then the right package will be downloaded to a temporary folder and the required files will be extracted from the package automatically. You only need to do this once
click on download then try running it again
WhoCrashed will create report...you have to scroll down to see it
Copy and paste it into your next reply..

WhoCrashed will create report...you have to scroll down to see it
Copy and paste it into your next reply...
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#5
Sil3nT

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yup just got another blue screen today. :( I downloaded the program said and this is what I got.


Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Sat 05/05/2012 16:48:51 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050512-30076-01.dmp
This was probably caused by the following module: dxgmms1.sys (dxgmms1+0x20CF7)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF88004318CF7, 0xFFFFF88003E466A8, 0xFFFFF88003E45F10)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Fri 04/05/2012 15:32:47 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050412-46940-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xBB22)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8800418BB22, 0xFFFFF880025528F0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. SYSTEM_SERVICE_EXCEPTION




On Sat 28/04/2012 18:39:40 GMT your computer crashed
crash dump file: C:\Windows\Minidump\042812-33789-01.dmp
This was probably caused by the following module: dxgmms1.sys (dxgmms1+0x20CF7)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8800516FCF7, 0xFFFFF88001F686A8, 0xFFFFF88001F67F00)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Sat 28/04/2012 17:50:54 GMT your computer crashed
crash dump file: C:\Windows\Minidump\042812-28984-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x71F00)
Bugcheck code: 0x19 (0x20, 0xFFFFFA8006EDE0E0, 0xFFFFFA8006EDE260, 0x4180001)
Error: BAD_POOL_HEADER
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a pool header is corrupt.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sat 28/04/2012 17:50:54 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: portcls.sys (portcls+0x4E62)
Bugcheck code: 0x19 (0x20, 0xFFFFFA8006EDE0E0, 0xFFFFFA8006EDE260, 0x4180001)
Error: BAD_POOL_HEADER
file path: C:\Windows\system32\drivers\portcls.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Port Class (Class Driver for Port/Miniport Devices)
Bug check description: This indicates that a pool header is corrupt.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.



--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

5 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
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#6
happyrock

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it appears to be a video card driver causing the issue...
did you recently update the driver

Please Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to: http://www.pcpitstop...pit/default.asp
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.
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#7
Sil3nT

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http://www.pcpitstop...?conid=24903287
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#8
happyrock

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first...go to Control Panel...classic view...Admin Tools...Event Viewer...
left panel, click the pointer in front of Windows Logs...under the
above...click Application...middle column... scroll to find the list that
says Wininit left click on Wininit...
right panel, under Event Chkdsk or Wininit click Event Properties... Just scroll up and down to view...
copy and paste the log back here
then go here to Automatically find drivers for NVIDIA products...click on the gray box that says graphics drivers click run when UAC popup comes up...then continue
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#9
Sil3nT

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not sure if this is it

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 05/05/2012 01:04:01
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Iosif-PC
Description:


Checking file system on C:
The type of the file system is NTFS.


A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
172032 file records processed.

File verification completed.
231 large file records processed.

0 bad file records processed.

2 EA records processed.

44 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
228808 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
172032 file SDs/SIDs processed.

Cleaning up 258 unused index entries from index $SII of file 0x9.
Cleaning up 258 unused index entries from index $SDH of file 0x9.
Cleaning up 258 unused security descriptors.
Security descriptor verification completed.
28389 data files processed.

CHKDSK is verifying Usn Journal...
34188640 USN bytes processed.

Usn Journal verification completed.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

259858431 KB total disk space.
58079980 KB in 133651 files.
93008 KB in 28390 indexes.
0 KB in bad sectors.
280483 KB in use by the system.
65536 KB occupied by the log file.
201404960 KB available on disk.

4096 bytes in each allocation unit.
64964607 total allocation units on disk.
50351240 allocation units available on disk.

Internal Info:
00 a0 02 00 04 79 02 00 1b b7 04 00 00 00 00 00 .....y..........
af 3d 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 .=..,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-05-05T00:04:01.000000000Z" />
<EventRecordID>2379</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Iosif-PC</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.


A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
172032 file records processed.

File verification completed.
231 large file records processed.

0 bad file records processed.

2 EA records processed.

44 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
228808 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
172032 file SDs/SIDs processed.

Cleaning up 258 unused index entries from index $SII of file 0x9.
Cleaning up 258 unused index entries from index $SDH of file 0x9.
Cleaning up 258 unused security descriptors.
Security descriptor verification completed.
28389 data files processed.

CHKDSK is verifying Usn Journal...
34188640 USN bytes processed.

Usn Journal verification completed.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

259858431 KB total disk space.
58079980 KB in 133651 files.
93008 KB in 28390 indexes.
0 KB in bad sectors.
280483 KB in use by the system.
65536 KB occupied by the log file.
201404960 KB available on disk.

4096 bytes in each allocation unit.
64964607 total allocation units on disk.
50351240 allocation units available on disk.

Internal Info:
00 a0 02 00 04 79 02 00 1b b7 04 00 00 00 00 00 .....y..........
af 3d 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 .=..,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>


and i have a amd graphics card so i wont be able to use the link. ty
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#10
happyrock

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the checkdisk log looks good...
do you have Catalyst Control Center installed
go here...
you can use the automatically detect option on the top right side
or
answer the steps then download and install the newest driver for your card...reboot
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#11
Sil3nT

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yh i will download it again but the first thing i checked when i started getting the BSoD is the graphics drivers so they are up to date.
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#12
happyrock

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maybe uninstalling the driver then reinstall will fix it

do you have Catalyst Control Center installed
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#13
Sil3nT

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yes i have it and i also reinstalled the driver many times but it doesnt seem to work. :(
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#14
happyrock

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that leads us to directx...try uninstalling and reinstalling directx
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#15
Sil3nT

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Is there a way i can find and delete it because it does not appear in the "programs and features"?
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