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BSOD 0x8E stop message


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#1
Andro

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Hi!

In last 2 days my computer crashed several times then BSOD appeared with some stop message 0x8E. This usually happens when I turn it on, after restart it works fine.

Here is WhoCrashed report...


System Information (local)
computer name: JUD-03F4AE0B207
windows version: Windows XP Service Pack 3, 5.1, build: 2600
windows dir: C:\WINDOWS
CPU: GenuineIntel Intel® Pentium® Dual CPU E2160 @ 1.80GHz Intel586, level: 6
2 logical processors, active mask: 3
RAM: 2145820672 total
VM: 2147352576, free: 2029604864


Crash Dump Analysis
Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


On Sun 5/6/2012 11:26:02 GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: Unknown ()
Bugcheck code: 0x8E (0xFFFFFFFFC0000005, 0xFFFFFFFF806169EE, 0xFFFFFFFFB2267CA8, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug check description: This bug check indicates that a kernel-mode application generated an exception that the error handler did not catch.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: Unknown .
Google query: Unknown KERNEL_MODE_EXCEPTION_NOT_HANDLED




The following dump files were found but could not be read. These files may be corrupt:
C:\WINDOWS\Minidump\Mini050612-01.dmp



Conclusion
On your computer a total of 2 crash dumps have been found. Only 1 could be analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

unknown

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.



Thanks for your help!
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#2
rshaffer61

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Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program







Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.

Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply

http://www.resplendence.com/downloads
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#3
Andro

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First of all...tnx for replying so fast!

Here is BlueScreenView report

==================================================
Dump File : Mini050612-01.dmp
Crash Time : 5/6/2012 13:32:34
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x806169ee
Parameter 3 : 0xb2267ca8
Parameter 4 : 0x00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Crash Address :
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini050612-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 65.536
==================================================

I guess you didn't read my post to the end ( I pasted WhoCrashed report) but anyway here it is once again

System Information (local)
computer name: JUD-03F4AE0B207
windows version: Windows XP Service Pack 3, 5.1, build: 2600
windows dir: C:\WINDOWS
CPU: GenuineIntel Intel® Pentium® Dual CPU E2160 @ 1.80GHz Intel586, level: 6
2 logical processors, active mask: 3
RAM: 2145820672 total
VM: 2147352576, free: 2042646528


Crash Dump Analysis
Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


On Sun 5/6/2012 11:26:02 GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: Unknown ()
Bugcheck code: 0x8E (0xFFFFFFFFC0000005, 0xFFFFFFFF806169EE, 0xFFFFFFFFB2267CA8, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug check description: This bug check indicates that a kernel-mode application generated an exception that the error handler did not catch.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: Unknown .
Google query: Unknown KERNEL_MODE_EXCEPTION_NOT_HANDLED




The following dump files were found but could not be read. These files may be corrupt:
C:\WINDOWS\Minidump\Mini050612-01.dmp



Conclusion
On your computer a total of 2 crash dumps have been found. Only 1 could be analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

unknown

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.


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#4
rshaffer61

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OK it looks to be a driver issue more then anything according to the description below.

0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

A kernel mode program generated an exception which the error handler didn’t catch. These are nearly always hardware compatibility issues (which sometimes means a driver issue or a need for a BIOS upgrade).


So lets take a look at your drivers and see where the problem is.



Please Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to: http://www.pcpitstop.com
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.

Best Regards
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#5
Andro

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Here is the link of PC Pitstop results

http://www.pcpitstop...?conid=24902930

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#6
rshaffer61

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Audio driver is out of date.
Lets take care of that first and then there are some other issues I noticed we can work on after that.

Download DriverMax and have it scan your system. It will open their website with all the out of date drivers you can update. With the free version you can update only 2 drivers per day so if you have a lot of them it will take a few days to get everything updated. I have been using it for about 4 months now and like it better then any other utility out there for keeping my drivers up to date.
The driver you want is the Realtek HD audio driver first.
If you will get me screenshots of all the drivers that Drivermax says need to be updated I will instruct you from there.
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#7
Andro

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I downoladed and installed DriverMax...below are screenshots of all drivers

Attached Thumbnails

  • DriverMax screenshot 3.JPG
  • DriverMax screenshot 1.JPG
  • DriverMax screenshot 2.JPG

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#8
rshaffer61

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The first one is the Realtek High Definition Audio driver.
The second is the Microsoft UAA High Definition Driver.
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#9
Andro

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I installed those two drivers but the sound doesn't work now...
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#10
rshaffer61

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Did you reboot after the installations were completed?
Please do the following and let me see what is showing in your Device Manager now.
Please Go to

1: START and the click on RUN
2: Type in devmgmt.msc
3: Click Enter


To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply
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#11
Andro

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Here you go...


Attached Thumbnails

  • Device manager.JPG

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#12
rshaffer61

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Is this a name brand system or a custom build?
If name brand what brand, make and model?
If custom built what is the brand, make and model of the motherboard.
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#13
Andro

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It's name brand...HP Compaq dx2300 Microtower
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#14
rshaffer61

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Go HERE and in the Audio area you probably need the update driver for the audio.
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#15
Andro

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...and sound is back:)
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