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Laptop won't boot up pastt the dell screen. HELP!


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#1
rah808

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Hi, I have a Dell Inspiron. I had a virus on it but no virus removal was able to remove it, so i decided that i wanted to recover my laptop back to it's factory settings without the disks. Now my laptop won't even boot up past the dell boot up screen it will just keep restarting. The start up repair says that it it cannot repair this problem.
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#2
phillpower2

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:welcome: rah808

Sometimes malware is so deep rooted that not even a format and fresh install will resolve the issue and you may need the guidance of the Malware Staff, first please see the attached tutorial @ http://www.geekstogo...ystem-tutorial/ and follow the guidance there.
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#3
rah808

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ok so say that it isn't the virus, is there any other way to just reset my laptop to factory settings? without using the disks. When it begins to start up a quick blue screen comes up but go's away fast, it looks like a crash screen. Would that be because of the virus that i had?
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#4
phillpower2

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There are many variations of the Dell Inspiron and they do not all function the same.
When you power up try pressing down the Ctrl and F11 keys and if available/not damaged you should get into the recovery partition and if you do make a back up disk as a matter of importance, if no recovery partition let us know the model number of the Inspiron in case the access keys are different.
If the machine boots we will move on from there, I am neither qualified or indeed allowed to discuss malware other than to point you in the direction of the experts.
Keep us posted on how you are getting on.
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