Laptop won't boot up pastt the dell screen. HELP!
Posted 13 May 2012 - 03:51 AM
Posted 13 May 2012 - 04:12 AM
Sometimes malware is so deep rooted that not even a format and fresh install will resolve the issue and you may need the guidance of the Malware Staff, first please see the attached tutorial @ http://www.geekstogo...ystem-tutorial/ and follow the guidance there.
Posted 13 May 2012 - 04:28 AM
Posted 13 May 2012 - 04:45 AM
When you power up try pressing down the Ctrl and F11 keys and if available/not damaged you should get into the recovery partition and if you do make a back up disk as a matter of importance, if no recovery partition let us know the model number of the Inspiron in case the access keys are different.
If the machine boots we will move on from there, I am neither qualified or indeed allowed to discuss malware other than to point you in the direction of the experts.
Keep us posted on how you are getting on.
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