Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

ITUNES cannot connect to the ITUNES store


  • Please log in to reply

#1
j_j_mooney

j_j_mooney

    New Member

  • Member
  • Pip
  • 1 posts
Hi Everyone,

I was just wondering if someone could help me. I got a new IPhone 4s today but everytime i go to sync it I keep getting ITUNES cannot connect to the ITUNES store error. I am connected to the internet. When i ran a diagnostics test it said "secure link to itunes failed". I have tried all the suggestions from the diagnostics test but still not working. I am not very technically minded so please bear with me. The only problem I can think of might be that my internet connection at home is provided by my employer so i have to connect via a proxy server in LAN but this has always been the case and i was able to connect to the itunes store before. Any help is greatly appreciated, I have attached the itunes diagnostics report below:



Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601)
Acer Extensa 5630
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45

iTunes Serial Number 0026B0DC02CF5D90

Current user is not an administrator.
The current local date and time is 2012-05-14 21:02:17.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.

Video Display Information

Intel Corporation, Mobile Intel® 4 Series Express Chipset Family
Intel Corporation, Mobile Intel® 4 Series Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {EAAB7641-E751-48F5-9EC2-FC42A9956372}
Description: Intel® WiFi Link 1000 BGN
IP Address: 10.5.112.50
Subnet Mask: 255.255.255.0
Default Gateway: 10.5.112.254
DHCP Enabled: Yes
DHCP Server: 10.5.112.254
Lease Obtained: Mon May 14 20:30:17 2012

Lease Expires: Tue May 15 20:30:17 2012

DNS Servers: 10.1.1.10
10.1.1.8
10.5.254.16

Adapter Name: {C4DB91F9-C3DA-4E22-880F-94606BBE832F}
Description: Broadcom NetXtreme Gigabit Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 10.1.1.2:3128

Firewall Information

Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Basic connection to the store failed.
An unknown error occurred (-50).
Connection attempt to Gracenote server was successful.
iTunes has never successfully accessed the iTunes Store.



**** CD/DVD Drive Tests ****

LowerFilters: UBHelper (2.0.0.11),
UpperFilters: NTIDrvr (1.0.0.9), GEARAspiWDM (2.2.0.1),

E: Optiarc DVD RW AD-7580S, Rev FX20
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 255:57 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 4.
The drive CDRW speeds are: 4.



**** Device Connectivity Tests ****

iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Intel® ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel® ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel® ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Connected Device Information:

Jennifer’s iPhone, iPhone 4S running firmware version 5.1
Serial Number: DNQHG7A5DTC0

Most Recent Devices Not Currently Connected:

iPod shuffle (4th Generation) running firmware version 1.0.1
Serial Number: CC4F37GLDFDP

**** Device Sync Tests ****

Sync tests completed successfully.
  • 0

Advertisements


#2
Spyderturbo007

Spyderturbo007

    Member

  • Member
  • PipPipPip
  • 760 posts
Is there any reason you're using a proxy server?

EDIT -> I just re-read your post and see the reason for the proxy. Is it possible for you to visit the local Wifi hot spot and attempt the connection without the use of the proxy? You would have to temporarily remove the proxy settings if you were to try it this way.

Also, you may want to add iTunes to the Windows firewall. Please see this Apple KB for instructions.

Edited by Spyderturbo007, 15 May 2012 - 07:24 AM.

  • 0

#3
carterlinba

carterlinba

    New Member

  • Member
  • Pip
  • 3 posts

Hi Everyone,

I was just wondering if someone could help me. I got a new IPhone 4s today but everytime i go to sync it I keep getting ITUNES cannot connect iPhone to the ITUNES store error. I am connected to the internet. When i ran a diagnostics test it said "secure link to itunes failed". I have tried all the suggestions from the diagnostics test but still not working. I am not very technically minded so please bear with me. The only problem I can think of might be that my internet connection at home is provided by my employer so i have to connect via a proxy server in LAN but this has always been the case and i was able to connect iPod to the itunes store before. Any help is greatly appreciated, I have attached the itunes diagnostics report below:

click on your start menu, then on "all programs", go to accessories, right click on the command prompt icon and choose "run as administrator". Once it opens, type in the following command...

netsh winsock reset

Press enter. If it prompts you o restart the computer, restart it.

Now open itunes and try to connect.

Edited by carterlinba, 24 January 2013 - 12:32 AM.

  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP