[pepe21]

I installed an update from Kaspersky and now my computer wont boot,it just gives me BSOD, and this what I get besides Unmountable Boot Volume.
*** STOP: 0X000000ED (0XFFFFFA800516C940, 0XFFFFFFFFC0000185,0X0000000000000000,0X0000000000000000)

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Hi, pepe21! My nick name is CompCav and I will be assisting you with your Malware/Security problems. Please make sure you read all of the instructions and fixes thoroughly before continuing with them. If you have any questions or you are unsure about anything, just ask and I will help you out.

If you have resolved the issues you were originally experiencing, or have received help elsewhere, please let me know so that this topic can be closed.


Please make sure you are saving and printing the instructions out prior to each fix, this way you will have them on hand just in case you are unable to access this site. One of the steps I will be asking you to do requires you to boot into Safe Mode and this process will be much easier for you to perform if the instructions are printed out for you to follow.

If you are ready to get started, please review and follow these guidelines so that we resolve your issues in a timely and effective manner:

• Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post.
• Please make sure to carefully read any instructions that I give you. Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
• If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
• These instructions have been specifically tailored to your computer and the issues you are experiencing with your computer. These instructions are not suitable for any other computer, even if the issues are fairly similar.
• Do not do things I do not ask for, such as running a spyware scan on your computer. However, the one thing that you should always do, is to make sure your anti-virus definitions are up-to-date!
• Please do not use the Attachment feature for any log file. Just do a Copy/Paste of the entire contents of the log file inside your post and submit.
• You must reply within four days failure to reply will result in the topic being closed!
• Please do not PM me directly for help. If you have any questions, post them in this topic. PM me only if I have not responded to your last post in 2 days.
• Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to ultimately reformat your hard drive and reinstall the operating system.
  Don't worry, this only happens in severe cases, but it sadly does happen. Please have the software and storage media for backing up your data available.

Try this please:

• Please restart your system and tap F10 repeatedly, until the "Edit Boot Options" screen appears.
• In last line you should see this:

Note: You may see other settings as well between the brackets, but do not delete anything except for /minint.

[ /NOEXECUTE=OPTIN /MININT ]

• Delete /MININT from that entry so that now you have:

[ /NOEXECUTE=OPTIN ]

Do not delete anything else, if it says something else post it in your next reply.

• Press Enter key
• Once back in Windows go to Start and type cmd in the search box.
• In the results, right click CMD.exe and click on Run as Administrator.
• Copy and paste the below command into the command prompt window and press enter:

bcdedit /set {current} winpe no

• Restart. Windows should start normally.

Post back with your results!

[CompCav]

Hi, pepe21! My nick name is CompCav and I will be assisting you with your Malware/Security problems. Please make sure you read all of the instructions and fixes thoroughly before continuing with them. If you have any questions or you are unsure about anything, just ask and I will help you out.

If you have resolved the issues you were originally experiencing, or have received help elsewhere, please let me know so that this topic can be closed.


Please make sure you are saving and printing the instructions out prior to each fix, this way you will have them on hand just in case you are unable to access this site. One of the steps I will be asking you to do requires you to boot into Safe Mode and this process will be much easier for you to perform if the instructions are printed out for you to follow.

If you are ready to get started, please review and follow these guidelines so that we resolve your issues in a timely and effective manner:

• Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post.
• Please make sure to carefully read any instructions that I give you. Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
• If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
• These instructions have been specifically tailored to your computer and the issues you are experiencing with your computer. These instructions are not suitable for any other computer, even if the issues are fairly similar.
• Do not do things I do not ask for, such as running a spyware scan on your computer. However, the one thing that you should always do, is to make sure your anti-virus definitions are up-to-date!
• Please do not use the Attachment feature for any log file. Just do a Copy/Paste of the entire contents of the log file inside your post and submit.
• You must reply within four days failure to reply will result in the topic being closed!
• Please do not PM me directly for help. If you have any questions, post them in this topic. PM me only if I have not responded to your last post in 2 days.
• Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to ultimately reformat your hard drive and reinstall the operating system.
  Don't worry, this only happens in severe cases, but it sadly does happen. Please have the software and storage media for backing up your data available.

Try this please:

• Please restart your system and tap F10 repeatedly, until the "Edit Boot Options" screen appears.
• In last line you should see this:

Note: You may see other settings as well between the brackets, but do not delete anything except for /minint.

[ /NOEXECUTE=OPTIN /MININT ]

• Delete /MININT from that entry so that now you have:

[ /NOEXECUTE=OPTIN ]

Do not delete anything else, if it says something else post it in your next reply.

• Press Enter key
• Once back in Windows go to Start and type cmd in the search box.
• In the results, right click CMD.exe and click on Run as Administrator.
• Copy and paste the below command into the command prompt window and press enter:

bcdedit /set {current} winpe no

• Restart. Windows should start normally.

Post back with your results!

[pepe21]

Thank you, this is all I get,
/NOEXECUTE=OPTIN but no /MININT at the end.

[CompCav]

Fine now try this:

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Last Known Good Configuration menu item.
• Press Enter and allow it to startup

[pepe21]

I have and it gives me BSOD and when I do repair computer and put the DVD of windows 7 just stays on blue screen but nothing happens after i press repair

[CompCav]

Is the stop code the same every time?

[pepe21]

Yes.

[CompCav]

Before you installed the update were you experiencing any symptoms of malware or other issues?

Was the update a simple definitions update or was it an update to the program?

[pepe21]

Not at all..it was just an update from them among definitions

[CompCav]

OK then this should work let's do a system restore to a time prior to you trying to install this update.


Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select English as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt[*]Select System Restore
[*] Select a restore point just prior to this problem.
[*]Follow the prompts and once it restores attempt to boot into normal mode.
[/list]

[pepe21]

Ok, I am going to try that.

[pepe21]

It does not allow me to do that.

[CompCav]

What does it say when it does not allow it?

[pepe21]

after I click next it just stays on the screen with blue background from windows 7.

[CompCav]

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select English as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt[*]Select Command Prompt
[*] Type SFC /scannow (Leave a single space between C and /)
[*]Hit Enter
[*]Once it completes, at the command prompt again
[*]Type chkdsk /f /r (Leave a single space between k and / and leave a single space between f and /)
[*]Hit Enter
[*]Reboot and retry Startup Repair
[*]Reboot into normal mode
[/list]