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Wireless Printer not working


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#1
ridgback

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I wonder if you could help with an issue I have with 3 laptops no longer connecting wirelessly to my HP J6410 Printer. This issue has arisen since I changed my Internet Provider. I've tried looking on the 'net for advice but alas there is so much contradictory info that it's a minefield.

If you can let me know what further info is required I'll do my best to provide it.
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#2
Macboatmaster

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After changing your internet provider you need to reset the configuration for your printer

http://h10025.www1.h...product=3635396
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#3
ridgback

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Many thanks for your speedy reply, unfortunately I cannot find my software cd that came with the printer. Is there anyway round this?
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#4
Macboatmaster

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See if the setup is offered as a download on the HP site


Use this procedure here
http://h10025.www1.h...1&sw_lang=#N202

on the XP and the dignostic utility or whichever operating system you have
http://h20180.www2.h...c/printer_diag/
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#5
ridgback

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All sorted. Thank you very much for your assistance, much appreciated.
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#6
Macboatmaster

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How did you do it - please
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#7
ridgback

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Downloaded user manual from HP site, also used HP online troubleshooting guide. Downloaded drivers from site, uninstalled printer completely then reinstalled using downloaded drivers and followed online instructions to set up network.
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#8
Macboatmaster

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Great pleased you got it working.
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#9
ridgback

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Once again thanl you very much.
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