[zimbo1]

Hi,

I got infected by this yesterday. When i start my computer i get a screen from West Yorkshire police asking me to pay a fine for viewing illegal content. I cannot do anything on my computer unless i am in safe mode. Please can someone help me remove this from my machine, because i have tried everything i can think of?

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Hello, zimbo1!

I'm Nedklaw and I'll be glad to help you with your malware issues.

I am currently still in training and my posts have to be approved by an expert so please expect a delay between my posts.

These instructions are specifically designed for zimbo1 only. No one else should follow these instructions because it can cause serious damage to your computer.

Before we start to clean your computer of malware, please read through the following points to help me and you, and prevent damage to your computer:

• Please completely read through all of the instructions given to you before attempting to follow them. Reading too lightly will cause you to miss important steps, which could have DESTRUCTIVE effects. If you can't perform a certain step or you are unsure about what to do, let me know!
• Don't be afraid to ask questions! If you are unsure about anything, ask me! No question is considered stupid here!
• Be patient with me, logs can take some time to research and my life can mean that I'm busy.
• Please copy and paste all logs into your reply. Do not attach logs to a post unless I tell you to or if they don't fit in the post.
• If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
• NEVER fix anything in OTL or other programs on your own! This can be very dangerous and cause harm to your system.
• Refrain from running any other tools apart from the ones I tell you to.

Note: You should save or print out my instructions for easy reference, as part of the fix may be in Safe Mode and you won't be able to access GeeksToGo.


First, boot up into Safe Mode with Networking.


Step 1

Download OTL to your desktop.

• Double click on the icon to run it. Make sure all other windows are closed to let it run uninterrupted.
  
  • Select Scan All Users.
  • Under the Custom Scan box paste this in:

  netsvcs
  %SYSTEMDRIVE%\*.exe
  /md5start
  consrv.dll
  explorer.exe
  winlogon.exe
  userinit.exe
  svchost.exe
  /md5stop
  C:\Windows\assembly\tmp\U\*.* /s
  %Temp%\smtmp\1\*.*
  %Temp%\smtmp\2\*.*
  %Temp%\smtmp\3\*.*
  %Temp%\smtmp\4\*.*
  >C:\commands.txt echo list vol /raw /hide /c
  /wait
  >C:\DiskReport.txt diskpart /s C:\commands.txt /raw /hide /c
  /wait
  type c:\diskreport.txt /c
  /wait
  erase c:\commands.txt /hide /c
  /wait
  erase c:\diskreport.txt /hide /c
  CREATERESTOREPOINT

• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan won't take long.
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic.

Step 2

Download aswMBR.exe (4.5MB) to your desktop.

Double click aswMBR.exe to run it.

Click the "Scan" button to start the scan.
If Avast asks to download definitions, please say Yes.




On completion of the scan click save log, save it to your desktop and post it in your next reply.




Things I want to see in your next reply

• OTL.txt
• Extras.txt
• aswMBR.txt

[Nedklaw]

Hello, zimbo1!

I'm Nedklaw and I'll be glad to help you with your malware issues.

I am currently still in training and my posts have to be approved by an expert so please expect a delay between my posts.

These instructions are specifically designed for zimbo1 only. No one else should follow these instructions because it can cause serious damage to your computer.

Before we start to clean your computer of malware, please read through the following points to help me and you, and prevent damage to your computer:

• Please completely read through all of the instructions given to you before attempting to follow them. Reading too lightly will cause you to miss important steps, which could have DESTRUCTIVE effects. If you can't perform a certain step or you are unsure about what to do, let me know!
• Don't be afraid to ask questions! If you are unsure about anything, ask me! No question is considered stupid here!
• Be patient with me, logs can take some time to research and my life can mean that I'm busy.
• Please copy and paste all logs into your reply. Do not attach logs to a post unless I tell you to or if they don't fit in the post.
• If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
• NEVER fix anything in OTL or other programs on your own! This can be very dangerous and cause harm to your system.
• Refrain from running any other tools apart from the ones I tell you to.

Note: You should save or print out my instructions for easy reference, as part of the fix may be in Safe Mode and you won't be able to access GeeksToGo.


First, boot up into Safe Mode with Networking.


Step 1

Download OTL to your desktop.

• Double click on the icon to run it. Make sure all other windows are closed to let it run uninterrupted.
  
  • Select Scan All Users.
  • Under the Custom Scan box paste this in:

  netsvcs
  %SYSTEMDRIVE%\*.exe
  /md5start
  consrv.dll
  explorer.exe
  winlogon.exe
  userinit.exe
  svchost.exe
  /md5stop
  C:\Windows\assembly\tmp\U\*.* /s
  %Temp%\smtmp\1\*.*
  %Temp%\smtmp\2\*.*
  %Temp%\smtmp\3\*.*
  %Temp%\smtmp\4\*.*
  >C:\commands.txt echo list vol /raw /hide /c
  /wait
  >C:\DiskReport.txt diskpart /s C:\commands.txt /raw /hide /c
  /wait
  type c:\diskreport.txt /c
  /wait
  erase c:\commands.txt /hide /c
  /wait
  erase c:\diskreport.txt /hide /c
  CREATERESTOREPOINT

• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan won't take long.
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic.

Step 2

Download aswMBR.exe (4.5MB) to your desktop.

Double click aswMBR.exe to run it.

Click the "Scan" button to start the scan.
If Avast asks to download definitions, please say Yes.




On completion of the scan click save log, save it to your desktop and post it in your next reply.




Things I want to see in your next reply

• OTL.txt
• Extras.txt
• aswMBR.txt

[azarl]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.