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search engine ad virus, and online video problem


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#1
bill1337

bill1337

    New Member

  • Member
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  • 1 posts
hello, fellow geeks. I am worried that i may have contracted a virus (or two) on my computer. My first problem, is that whenever i use a search engine, and click on a link, i am redirected to an advertising website. Sometimes i will be able to get through to the desired website, but most of the time i am redirected to the ad site. I have another problem which may or may not be related to my search engine virus. Sometimes, when i view an online video on youtube, or another site, it appears as a glitchy green background. I can hear the sounds of the video, but cant see it. Many times this is fixed by going into fullscreen mode, but on some videos, the screen appears green and glitchy whether its fullscreen or not. Videos that are downloaded onto my laptop work fine, its just online videos such as youtube. To try and fix these issues, i ran a virus scan using the free version of avast! avast would find maybe like 5 or 10 infected files, and i would quarantine them, but whenever i restarted my laptop after running a scan, i would get a "windows could not start" message, and i would have to use a restore point to before i had originally ran the virus scan. If there is anyway to fix these problems, please let me know.
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#2
Gammo

Gammo

    Trusted Helper

  • Malware Removal
  • 2,299 posts
Hello and welcome to Geekstogo!

We apologize for the delay in responding to your request for help.
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

If you haven't done so yet, please go to Malware and Spyware Cleaning Guide and follow the steps instructed there. If you have already done this, we still need a new log to see what has changed since you originally posted your problem.

We need to create an OTL Report
Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Check the box that says Scan All Users.
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic.

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.
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