[jdklscott]

Hello,
I have a Toshiba laptop with Windows 7. I have started to lose Internet connectivity almost continually - some days worse than others. I have to disconnect and reconnect. Is this something you can help with? Thanks so much!

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Good afternoon, jdklscott

Check the lights on your modem. All lights are on, when you lose connectivity? If not, what name is on top of those that are inactive?

You know how many of your default gateway? If unsure, go to start, type cmd and press enter. Type ipconfig and press enter. There inform.

Take that number, type in the browser and press enter. Try to see the detailed status of the connection. If you do not know how, take a screenshot of it appeared that I will guide you.

If you do not know how to take a print screen, press the "print screen" / "prt scr" on your laptop, open the paint, press simultaneously ctrl + v (paste),save and attach the image, simply answer the topic by the Full Editor.

I'm waiting. Hugs.

[Djoni Filho]

Good afternoon, jdklscott

Check the lights on your modem. All lights are on, when you lose connectivity? If not, what name is on top of those that are inactive?

You know how many of your default gateway? If unsure, go to start, type cmd and press enter. Type ipconfig and press enter. There inform.

Take that number, type in the browser and press enter. Try to see the detailed status of the connection. If you do not know how, take a screenshot of it appeared that I will guide you.

If you do not know how to take a print screen, press the "print screen" / "prt scr" on your laptop, open the paint, press simultaneously ctrl + v (paste),save and attach the image, simply answer the topic by the Full Editor.

I'm waiting. Hugs.

[jdklscott]

Hi! All lights are on. I was unable to print screen, for some reason - but was able to copy the information on the Detailed Status of Connection:

Cisco DPC3825 DOCSIS 3.0 Gateway

Model: Cisco DPC3825
Vendor: Cisco
Hardware Revision: 1.0
MAC Address: 18:59:33:44:83:39
Bootloader Revision: 2.3.0_R3
Current Software Revision: dpc3825-v302r125553-120412a-CHR
Firmware Name: dpc3825-v302r125553-120412a-CHR.bin
Firmware Build Time: Apr 12 17:04:36 2012
Cable Modem Status: Operational
Wireless Network: Enable


Downstream Channels


Power Level: Signal to Noise Ratio:
Channel 1: -12.0 dBmV 36.5 dB
Channel 2: -12.0 dBmV 36.5 dB
Channel 3: -12.1 dBmV 36.2 dB
Channel 4: -11.8 dBmV 36.8 dB
Channel 5: 0.0 dBmV 0.0 dB
Channel 6: 0.0 dBmV 0.0 dB
Channel 7: 0.0 dBmV 0.0 dB
Channel 8: 0.0 dBmV 0.0 dB


Upstream Channels


Power Level:
Channel 1: 37.7 dBmV
Channel 2: 0.0 dBmV
Channel 3: 0.0 dBmV
Channel 4: 0.0 dBmV


Thanks so much!

[Djoni Filho]

This information was not what I expected.

Really need the Print Screen.

Let's make things easier then.
Download Gadwin PrintScreen, install, and run it. (If you do not open automatically, look between the icons on the clock, and if not found, click on the arrow that appears up to the camera icon. Then just double-click the icon above).

Under Source, click Rectangular Area. And Image, choose JPEG as the type of image. Minimize the program, press the "print screen / prt scr" key on your keyboard, select the desired area and select the destination for the image.

Save and attach in your next reply.

[jdklscott]

I'm sorry for the delayed reply... I was not sure how to read the default gateway - the only thing I saw on this screen was two colons (: next to "Default Gateway:"

This site would not let me attach the screen print in paint - I got the error "file to large" or something similar. So I copied and pasted the reslt of the ipconfig command below.

Thanks so much for your help!
Dawn






Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\John Scott>ipconfig

Windows IP Configuration


Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::9554:d13c:fec3:1a9%11
IPv4 Address. . . . . . . . . . . : 192.168.0.14
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1

Tunnel adapter isatap.{E31F2D9D-8BE5-40C1-984D-7DEBBC569F22}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:140d:2bef:3f57:fff1
Link-local IPv6 Address . . . . . : fe80::140d:2bef:3f57:fff1%13
Default Gateway . . . . . . . . . : ::

Tunnel adapter isatap.{7162F973-CA6E-4766-9C12-A80D419D23E9}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Reusable ISATAP Interface {59C50B1D-E6B7-44D4-823A-0A3E9E7C538E}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

C:\Users\John Scott>

[Artellos]

Just going to throw in a few ideas that popped to mind, too.

• Are you using security for the wireless connection?
• If you are using security, Can you try turning it off for troubleshooting purposes?
• What is your signal strength like on your laptop?

Regards,
Olrik