[sciread77]

The problems we have now are the system freezing and an error that says "Failure: Security Options" logon process has failed to create he security options dialog. We have about 10 minutes once Windows starts, so the MBAM scan never really completed. It seems to run ok until that point but the freezing issue remains. The number of starting processes is down to 91 or 92 now, so there is definItely some progress.

What should we do next?

Thanks.

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Hi.

Do you have a copy of the Vista Installation DVD or not?

Next:

Please download SystemLook from one of the links below and save it to your Desktop.

Download Mirror #1
Download Mirror #2

• Right-click on SystemLook.exe and select Run as Administrator.
• Copy the content of the following codebox into the main textfield:
  

  :filefind
  cmd.exe
  

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

[Dakeyras]

Hi.

Do you have a copy of the Vista Installation DVD or not?

Next:

Please download SystemLook from one of the links below and save it to your Desktop.

Download Mirror #1
Download Mirror #2

• Right-click on SystemLook.exe and select Run as Administrator.
• Copy the content of the following codebox into the main textfield:
  

  :filefind
  cmd.exe
  

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

[sciread77]

I don't have a copy of the Vista Installation DVD handy. I'm not sure if I'll be able to track one down, but I'll look for it. Do you think that we'll need to do a reinstall?

SystemLook 30.07.11 by jpshortstuff
Log created at 20:44 on 25/06/2012 by Administrator
Administrator - Elevation successful

========== filefind ==========

Searching for "cmd.exe"
C:\Windows\System32\cmd.exe --a---- 318976 bytes [02:33 21/01/2008] [02:33 21/01/2008] 74F26FC01B180D4A99A168ED69C30A53
C:\Windows\winsxs\x86_microsoft-windows-commandprompt_31bf3856ad364e35_6.0.6000.16386_none_88d604c11d71789b\cmd.exe --a---- 320000 bytes [08:36 02/11/2006] [09:44 02/11/2006] 349CD4318E6E351C9BB72EE13B7CA807
C:\Windows\winsxs\x86_microsoft-windows-commandprompt_31bf3856ad364e35_6.0.6001.18000_none_8b0cc6bd1a5c896f\cmd.exe --a---- 318976 bytes [02:33 21/01/2008] [02:33 21/01/2008] 74F26FC01B180D4A99A168ED69C30A53

-= EOF =-

[sciread77]

That said, at the last freeze Windows asked to repair and restore on startup and after running that the freezing problem seems to be gone.

[Dakeyras]

Hi.

I don't have a copy of the Vista Installation DVD handy. I'm not sure if I'll be able to track one down, but I'll look for it. Do you think that we'll need to do a reinstall?

OK, do try and locate it. I was only enquiring so we could use it to implement some repairs rather than a actual reformat and reinstallation of the Windows Operating System.

If in the event you cannot find it we can always invoke the repair option via the Advanced Boot Options. Though it appears you may have already done this(see below).

That said, at the last freeze Windows asked to repair and restore on startup and after running that the freezing problem seems to be gone.

Do you mean you did a Startup Repair via accessing Repair Computer from the aforementioned Advanced Boot Options ?

Hard-Drive Maintenance/Repair:

Run TFC again as per my prior instructions in post #6, then...

• Click on Start(Vista Orb).
• Click on All Programs >> Accessories
• Right click on Command Prompt and select Run as Administrator.
• Click on Continue at the UAC prompt.
• At the Command Prompt C:\Windows\System32> type in the following exactly:
• CD C:\
• Then depress the Enter/Return key, then type in the following exactly:
• Now type in DEFRAG C: -F
• A Analysis report will be displayed and then Windows will start the Defagmentation run automatically.
• This may take some time, when completed the Command Prompt C:\ > will appear.
• Now type in CHKDSK C: /R and hit the Enter/Return key.
• When prompted with:

CHKDSK cannot run because the volume is in use by another process
Would you like to schedule this volume to be checked next time the system
restarts (Y/N)

• Hit the Y key then at the Command Prompt C:\ >
• Type in EXIT and and hit the Enter/Return key.
• Now Reboot(Restart) your computer.

Note: Upon Reboot(Restart) the CHKDSK(check-disk) will start and carry out the repairs required.

You should see a screen similar to this just after the Post(power on self test) screen:



Note: Do not touch either the keyboard or Mouse, otherwise the Check-Disk will be cancelled and you computer will continue to boot-up as normal.

ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Vista users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

• Please go here to run the scan...
  

  Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
  All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.

• Select the option YES, I accept the Terms of Use then click on:
• When prompted allow the Add-On/Active X to install.
• Make sure that the option Remove found threats is Not checked, and the option Scan archives is checked.
• Now click on Advanced Settings and select the following:

• • Scan for potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology
• Now click on:
• The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
• When completed the Online Scan will begin automatically.
• Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
• When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
• Now click on:
• Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
• Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!

When completed the above, please post back the following in the order asked for:

• How is your computer performing now, any further symptoms and or problems encountered?
• Answer to my Start Up Repair Query.
• Eset Log.

[Dakeyras]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.