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First of all, I am new to the forum and made an attempt to post in the right area so I hope I'm in the right place.

When attempting to connect to the Itunes store I get the following error: "Itunes could not connect to the Itunes Store. The network connection was refused." Note: I can connect to the internet and as best as I can tell no other application is having issues connecting.

I have searched through the forum for this issue and have tried all of the suggested fixes. Including the following:

I have uninstalled and reinstalled Itunes.
I have uninstalled IOBT Advanced System Care and Malware Fighter. Then uninstalled and reinstalled Itunes.
I have disable the Windows firewall because Itunes was in the exceptions list but I still couldn't connect.
I have downloaded and installed the latest windows updates.
I have checked to ensure the check box using a proxy server for your LAN is not selected.

Also,I do not have Norton or Symantec currently installed.

Any help would be appreciated.

Below is a copy of the Itunes diagnostics readout:

Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Inc. Dimension 8400
QuickTime not available
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver
CD Driver DLL
Apple Mobile Device
Apple Mobile Device Driver not found.
Bonjour (333.10)
Gracenote SDK
Gracenote MusicID
Gracenote Submit
Gracenote DSP

iTunes Serial Number 0012A81406AEA0D0

Current user is an administrator.
The current local date and time is 2012-06-03 18:33:47.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.

Video Display Information

RADEON X300 Series
RADEON X300 Series Secondary

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService is currently running.
iTunesHelper is currently running.
Apple Mobile Device service is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {8BDBD243-0EED-40D6-8005-7E315617F3BE}
Description: Broadcom NetXtreme 57xx Gigabit Controller - Packet Scheduler Miniport
IP Address:
Subnet Mask:
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Sun Jun 03 18:14:37 2012

Lease Expires: Sun Jun 10 18:14:37 2012

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Basic connection to the store failed.
The network connection was refused.
Connection attempt to Gracenote server was successful.
The network connection was refused.
iTunes has never successfully accessed the iTunes Store.

Edited by jtn12, 03 June 2012 - 04:46 PM.

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Hi jtn12,

I have had some users have success with the following

Copy and paste the text in the code box below into Notepad.
@Echo on
attrib -h -s -r hosts
echo localhost>HOSTS
attrib +r +h +s hosts
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0

Save as flush.bat to your desktop.
Double-click flush.bat file to run it. Your computer will reboot.

Note: For Windows Vista or Windows 7, right-click flush.bat and select "Run as Administrator" .
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