When attempting to connect to the Itunes store I get the following error: "Itunes could not connect to the Itunes Store. The network connection was refused." Note: I can connect to the internet and as best as I can tell no other application is having issues connecting.
I have searched through the forum for this issue and have tried all of the suggested fixes. Including the following:
I have uninstalled and reinstalled Itunes.
I have uninstalled IOBT Advanced System Care and Malware Fighter. Then uninstalled and reinstalled Itunes.
I have disable the Windows firewall because Itunes was in the exceptions list but I still couldn't connect.
I have downloaded and installed the latest windows updates.
I have checked to ensure the check box using a proxy server for your LAN is not selected.
Also,I do not have Norton or Symantec currently installed.
Any help would be appreciated.
Below is a copy of the Itunes diagnostics readout:
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Inc. Dimension 8400
iTunes 10.6.1.7
QuickTime not available
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0012A81406AEA0D0
Current user is an administrator.
The current local date and time is 2012-06-03 18:33:47.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
RADEON X300 Series
RADEON X300 Series Secondary
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {8BDBD243-0EED-40D6-8005-7E315617F3BE}
Description: Broadcom NetXtreme 57xx Gigabit Controller - Packet Scheduler Miniport
IP Address: 192.168.2.103
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Sun Jun 03 18:14:37 2012
Lease Expires: Sun Jun 10 18:14:37 2012
DNS Servers: 192.168.2.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Basic connection to the store failed.
The network connection was refused.
Connection attempt to Gracenote server was successful.
The network connection was refused.
iTunes has never successfully accessed the iTunes Store.
Edited by jtn12, 03 June 2012 - 04:46 PM.
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