cd tray wont close
Posted 04 June 2012 - 09:42 PM
Posted 05 June 2012 - 03:37 AM
Couple of questions for you;
Did this just start happening or has the drive had a physical knock or been pushed in manually leading up to this?
If you disconnect all power will the drive stay closed if you gently push it in and open again if you insert a straightened paper clip into the small hole** on the front of the drive?
**This activates the drive tray internal locking device.
Posted 05 June 2012 - 10:18 AM
Posted 05 June 2012 - 10:54 AM
I suggested doing this when the computer was shut down and disconnected from all power including the wall socket, there should be no blinking green light when completely disconnected from the power;
I am trying to establish if the drives locking device is broken (hardware) or if the computer set up is not right (software).
Please confirm when you did the test that I suggested.
Posted 05 June 2012 - 12:43 PM
Posted 05 June 2012 - 12:44 PM
oh ya,the cd tray did stay closed when I manually pushed it closed
Posted 05 June 2012 - 01:15 PM
This may suggest that the locking mechanism is either jammed or broken.
Please go into the Device Manager, right click on the drive and uninstall the drive itself, shutdown the computer, manually close the drive tray, reboot the computer and allow the hardware wizard to reinstall the drive and see how it goes.
If this does not resolve the issue you may have to remove the drive and carry out a visual inspection for signs of damage such as a broken latch or spring.
Posted 05 June 2012 - 02:57 PM
Posted 05 June 2012 - 03:33 PM
BTW I asked you to uninstall the device itself and not drivers, are you aware that most modern CD drives do not use drivers anymore.
Posted 05 June 2012 - 03:44 PM
Posted 05 June 2012 - 03:50 PM
Posted 05 June 2012 - 05:12 PM
Posted 07 June 2012 - 08:02 AM
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
3. Download, and run http://www.dougknox...._cd_dvd_fix.htm
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.
Thanks to Broni for the above instructions
If the drive needs replacing http://www.pchardwar...tical-drive.php you can also use the guide to check the present drives power and data cable/ribbon first in case one is loose etc.
Please remember to remove the power cord from the wall socket before you open the case and take anti static precautions before reaching inside, you can do this by touching a bare metal part of the case or PSU (power supply unit)