[nept]

It says there are no hidden updates.

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send me this please

http://www.piriform....speccy/download

download free edition

send url

http://www.piriform....file-to-the-web

[Macboatmaster]

send me this please

http://www.piriform....speccy/download

download free edition

send url

http://www.piriform....file-to-the-web

[rockmilk]

If you are unable to get any thing else to work then please do the follwing.

Download the internet repair tool check all boxes run it as admin and reboot when prompted.
http://majorgeeks.co....f942b034a8b48c


Create a restore point.
http://www.howtogeek...type=post&p=599

Download the all in one repair tool and run it with all boxes checked and then reboot.
http://majorgeeks.co...748a38eb328614e

Download the windows update Agent,run as admin.
http://go.microsoft....?linkid=9767096

Run the Msi (Microsoft installer) fix it in Agressive Mode.
http://go.microsoft....?linkid=9643523

Reboot.

Then download the file below install it and then reboot.
ftp://ftp.hp.com/pub/softpaq/sp47501-48000/sp47845.exe


Now check and see if you can download and install SP1 Rename it to Asktoolbar.exe when you save it to your desktop,after you save it to your desktop uninstall your antivirus and then reboot then try and install it,if you are able to install or unable to install re-install your Antivirus.


Go to the link below you will need the file named. windows6.1-KB976932-X64.exe
http://www.microsoft...ls.aspx?id=5842

Edited by rockmilk, 16 July 2012 - 06:12 PM.

[nept]

Here's the speccy profile:

http://speccy.pirifo...Y3yBtpDJn6QHYYc

Btw, this comp is running a german localization of windows 7. If you need me to translate something from the logs let me know.

I don't have time to do more stuff right now. I'll get back to it after work, in like 12 hours.

Edited by nept, 17 July 2012 - 12:53 AM.

[Macboatmaster]

Thereare a number of issues which I see with the Speccy report

1. I do NOT believe that it is the cause of this problem, but you have ONLY 2Gb ram, the motherboard has four ram slots (see below) and you have only one populated with a 2Gb stick. 2Gb is the absolute minimum for running 64 bit Windows and that is the quoted minimum to run the Windows installation, not accounting for the requirements of Windows and other programs

I strongly recommend that you consider increasing the ram, to a minimum of 4Gb using an exactly matched second stick of ram. When I say exactly matched I mean the same make capacity speed etc. In simple terms another of exactly what you have now. That I consider is the MINIMUM you should contemplate.

The motherboard has four ram slots but two slots are for DDR3 and two for DDR2

2 x DIMM, DDR3 1333 (O.C.) / 1066 / 800 MHz
2 x DIMM, DDR2 1066 (O.C.) / 800 / 667 MHz
Dual channel, Max. 8 GB, Non-ECC, Un-buffered memory
*DDR3 and DDR2 memory can not be used simultaneously
**Use DDR3 memory modules on the black slots and DDR2 memory modules on the blue slots

You have one stick of DDR3 - 2GB. As you see the maximum is 8GB.

HOWEVER this is for your general consideration, but I am of the opinion that running 64 bit Windows with 2Gb ram will NEVER be succesful

2. I would do the following

A. I would disable Windows Defender. It is running and should not be used together with AVAST and Spybot (Tea Timer)

You cannot uninstall Defender and should not attempt to do so.

Although this link deals with Vista the same procedure is used.

http://windows.micro...ction-on-or-off


B. Spybot S&D

The resdent immunization, Tea-Timer and other functions of Spybot prevent installers, activeX and other functions necessary for windows updates. It will NOT effect all updates, but may well be the cause of the blocking for the major changes implented by Service Pack 1.

Personally I would uninstall it. However at the vert least you should disabled all functions

http://www.safer-net...rial/index.html

C. You have Avast installed.

As I have said previously esure it is disabled for both the download and the installation of the Service Pack.

D. You have Firefox - USE Internet Explorer for the download and installation of the SP

In fact my recommendation is that always use IE for updates even if you [prefer Firefox for your normal browser.

E Go Control Panel please programs and features click show updates left pane.

What is shown please for the SP1

Please try the above and let us know how you go on.

[nept]

Regarding the ram, it's my sisters pc and she basicly only uses It for itunes, openoffice and some basic web browsing. I'll let her know that this'll be a cheap way to improve her comp big time. But I guess that's not the issue that causes the failed installation, at least googling for 2gb ram and windows 7 x64 sp1 didnt indicate that this was an existing/widespread issue.

I deactivated avast permanently by the right-click option of the little avast icon bottom right 3 days ago. I just checked, it's been deactivated ever since. I guess that's enough or do i have to completely turn it off?

I disabled windows defender and completely uninstalled spybot s&d. Installation still failed after.

I cannot make sense out of your last few sentences. Seems like something has gone missing:

"E Go Control Panel please programs and features click show updates left pane.
What is shown please for the SP1
Please try the above and let us know how you go on. "

At least i checked in the installed updates if the sp1 kb was there but it isn't.

I just tried to download the "internet repair tool" as sugested by rockmilk, but the link ( http://majorgeeks.co....f942b034a8b48c ) is broken both on my ipad and the comp in question (so I assume it's really broken and not another issue over here). I tried to find it with google but wasnt sure which one it was so I didn't go on. Can you post the fixed link somehow?

Btw, i always used either windows update (which seems to dl sp1 everytime I try to install it) or windows6.1-KB976932-X64.exe
Before I had it downloaded with firefox but I made a fresh download with ie before (after getting rid of spybot and windows defender).

Never thought that this would become so difficult to fix. Sorry.

Edited by nept, 17 July 2012 - 02:23 PM.

[Macboatmaster]

1. Re the ram

But I guess that's not the issue that causes the failed installation

I agree and said so

I do NOT believe that it is the cause of this problem

2. Do not browse without the AV please, I only meant to disable it as I said during the download and install only

3. Sorry about the confusion on the last part of the post,

Please try the above was a reference to Spybot and Avast and Defender

I then added above that the reference to checking if SP1 was shown as installed.

4. Please go windows button

right click computer click properties on the main window it shows the O/S please check that it does not show SP1

The reason is that occasionally an update can still be offered AFTER it has been installed,

See my screenshot pls



because this

The repair tool on the original Windows CD failed, as the "windows version is too new",

may suggest that it is already installed


5. Presuming that it will show that it is NOT installed

Run a chkdsk /r please as here.

http://www.sevenforu...disk-check.html
check the results please as here

http://www.sevenforu...viewer-log.html



6. Run a system file check please as here.

http://www.sevenforu...le-checker.html

If it finds errors that cannot be repaired please run it again after a reboot and up to three times as here

If SFC could not fix something, then run the command again to see if it may be able to the next time. Sometimes it may take running the sfc /scannow command 3 or more times to completely fix everything that it's able to.

[nept]

Yeah I know it was unlikely that ram was the issue after your post, just thought I'd google it a min myself

Regarding the av, I do not use the comp at all besides to run fixes, visit sites and download stuff linked from here. I will turn it on tho whenever I'll go online nevertheless.

I just checked again, KB976932 isn't installed and in computer->properties it only shows Windows 7, but not "ServicePack 1".

I missed the chckdsk part. brb after checkdsk

Edit: oh well guess this'll run the next 8 hours.

Edited by nept, 17 July 2012 - 04:14 PM.

[Macboatmaster]

chkdsk corrected

[rockmilk]

Here is the link to the tool.
http://majorgeeks.co...3f942b034a8b48c

I checked and rechecked that link dont know what happened anyway here it is

[nept]

I ran both chkdsk and the system file check.

chkdsk found 2 supposedly minor issues. My log is german again, here's my attempt of translation:
1. 739 unused index entries from file 0x9 are beeing cleaned up. 739 unused security descriptions are beeing cleaned up.

2. chkdsk found free space marked allocated in the the mft. chkdsk found free space marked allocated in the volume bitmap.

The log also says "0 kb in bad sectors" etc. It basicly all looks fine to me. I can post the log, if it helps.


The system file check came up with good results, saying something like "all systems files are perfectly fine".

[nept]

btw, windows always points me to the update readiness tool whenever I try to install.

I just ran the internet repair tool and there was one thing that was sticking out, as it obviously is somehow related to windows updates. I get an error box saying:

"cannot find 'wuauclt'. make sure you typed the name correctly and then try again"

Edited by nept, 18 July 2012 - 01:30 AM.

[Macboatmaster]

Yes you are correct the chkdsk results are OK

See if that file is in this location

The wuauclt.exe file is located in the folder C:\Windows\System32

copy the bold and paste into the search programs and files box

When it appears above, if it does right click and click open file location

[happyrock]

although its not the exact error as yours the steps here may lead us to the problem...since you already run sfc start with step 2
we are interested in what shows up in the CBS.log and look for something like Failed uninstalling driver updates get a screenshot for us

[nept]

I checked for wuauclt.exe. It resides in C:\Windows\System32 when I search though the start bar, then right click and look at its properties. Crosschecked by actually opening system32 and looking at the folder. It really seems to be there.

Then I opened the CBS.log. It's like 10kb in size and impossible to look through but searches for "driverUpdate", "uninstall" and "q-uninstall" (keywords that have been sticking out to me when reading step 2 in http://beerpla.net/2...1-installation/ ), all gave 0 results both with edit and wordpad (word pad to make sure I have the "whole words only" option unchecked).