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Office Live have cancelled website - help please


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#1
djc111

djc111

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Apologies in advance for the probably very stupid questions! :help:

A couple of years ago I set up a website for our business with Office Live. I have no experience of creating websites but it was pretty easy with the step by step instructions.

Anyway a couple of weeks ago I had an email saying

"We want to sincerely thank you for being an Office Live Small Business customer. The service has now been discontinued.

If you had a domain (also known as a customised web address) hosted on Office Live, your website has been redirected to a “no longer available” page. If you want to continue using this domain, follow the directions that were e-mailed by Melbourne IT, the Office Live domain registrar. You’ll need to find an alternative web hosting provider and update the domain record."

I had received no email from Melbourne IT.

So I tried signing into Melbourne IT with the domain name and registry key as asked but it wants more info although it doesn't state what - there's just 2 empty boxes to type into??

I am still waiting for a reply to my email to them.

So basically I have a domain name that I have paid for til 2013, a website that has been cancelled and can't access Melbourne IT as directed.

I really have no knowledge or understanding of domain names, web hosting etc etc and would be grateful of any advice as to how to get my website back up and running or do I have to set up a new website and somehow link the domain name to it?? Sorry - very confused right now! :upset:

Edited by djc111, 23 June 2012 - 10:14 AM.

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#2
AstraNut

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You need to transfer your domain name to a new hosting service. This means setting up the new domain servers to point to the new host in the Domain Manager. The two empty boxes may have been for the named servers.

How to Transfer a Domain Name Between Registrars: http://www.elated.co...een-registrars/

How do I create a CNAME record for my custom domain? : http://www.google.co...en&answer=58317

A_Records: http://en.wikipedia....NS_record_types
What is an A record?: An A (address) record is a DNS record that can be used to point your domain name and host names to a static IP address.

Domain Name System: http://en.wikipedia....ain_Name_System
Basic Guide to DNS: http://www.google.co...py?answer=48090
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