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Randomly lose internet (MAC address issue)


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#1
TheTestudo

TheTestudo

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I randomly lose the internet. I know how to get it back, what I need help with is not losing it in the first place.

Once every two weeks or so. The internet cuts out. To get it back, I have to log on to my router, go into internet settings, and tell the router to use the computer's MAC address. Once I do this the internet comes back. However, As far as I can tell, the router is already using the computer's MAC address, selecting the "Use computer's mac address" option does not actually change the MAC address.

I'm guessing there's something messed up on my computer's or router's settings that randomly makes the MAC addresses incompatible between the outher and the computer. Does anyone know what that setting might be?
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#2
clemons745

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Can you please provide the brand and model of your router? Also, where exactly are you seeing this setting "Use computer's mac address"? Also, have you taken anymore troubleshooting steps other than what you have already described?
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