locked out of my laptop
Posted 01 July 2012 - 02:33 PM
Posted 01 July 2012 - 03:05 PM
BIOS or Operating System's passwords are there for the purpose related to Security and Privacy to protect the legitimate owner of a machine. While there are many locations on the Internet that might help you learn about managing passwords for a machine's BIOS or Operating System, we a G2G do not assist in what amounts to hacking past a machine's Security and Privacy safeguards.
While such requests are often legitimate, and come from users who experience exactly the kind of problem that you post, we have no way of determining legitimate vs. not legitimate, therefore we do not respond to such requests.
One suggestion that I can make is to take the computer and a proof of ownership such as a receipt to a local Tech or store and get them to sort it out for you.
Good luck with it.
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