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Internet Connection on/off


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#1
kittysoftpaws

kittysoftpaws

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hello everyone,

am new here...am having a bit of a mystery with my internet connection going off and on.

It started with my old Dell laptop, its a Inspiron 1420 laptop. I would be either playing WoW, or watching youtube videos etc. etc. and I would get dc from the game or it would just stop the video I was watching at the time. The loss of internet would be 1 minute or so and then it would reconnect back to the internet by itself. Thinking it was my old laptop because I was having some issues with it not properly updating its software but then got a new laptop.

I called my internet service and reported the problem. They send out a tech and I got a new modem/wire and he set it up and said it had a good signal. That lasted a few weeks and then it went back to off/on interent connection.

I then go a new laptop HP Pavillon G6 and it gave me the same problems as my last laptop.

I called again my interent service. They came out, checked the modem, the wires said the modem had a good strong signal, but he changed it anyway as well as giving me a new cord that goes from the laptop to the modem itself. A few hours later, while I was playing a game I lost connection again.

I am at the end of my rope with this. I have no idea what is going on and even thought that I was being hacked. My interent service isn't able to help me if am being hacked so I have no idea what's going on. If they keep coming out to repair my connection they just keep telling me that the modem is fine so then why do i keep losing my internet connection.

I do not use wireless on my laptop. Its always connected to the modem.

So I need some kind of resolution to this problem. It's very annoying and am always in the dark cause I don't know where to go for help. So if anyone can please help me and bring some light to this for me, I thank you in advance.
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#2
Artellos

Artellos

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Hello there! And welcome to Geeks to Go! :thumbsup:

I hope to be able to assist you with this issue. I'm a little confused about this issue. You say that you always are connected using a wire from the modem (and router?) to your laptop?

Could you answer me the following questions;
  • Have you ever used wireless on the laptop before?
  • What is the make/model of the device you are connecting to? (Modem or Router)
  • Run the instructions below

Please download SINO by Artellos.

  • Save SINO to a place you can remember and run SINO.exe. (If you downloaded the ZIP version you will need to extract it first)
  • Then please check the following checkboxes:
    System Info
    Event Log
    Ipconfig
    Ping
    Hosts file
    Routing Table
  • Once checked, hit the Run Scan! button and wait for the program to finish the scan.
  • A notepad window will pop up. Please copy all of the content into your next reply.
Note: If you try to interact with the program once it’s started scanning it might appear to hang. The scan however will continue.

Regards,
Olrik
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#3
kittysoftpaws

kittysoftpaws

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Hello :)

I hope you can help me too .... just last night I had a live online chat with a tech from Time Warner. Told me to do what I've been doing all this time....unplug/replug the modem, wait for a minute...sigh :( It didn't work.

About your questions...
I have never used wireless on my laptop. Its always connected to the modem which is a Ambit Modem. Its connected to that with a cat5 cable, I believe that's what the tech called it when I asked him to replace everything.

Down below is all the info I got from the scan. I hope you can find me an answer..thank you again :)



System Investigator by Olrik
Log Created On: 0833_04-07-2012
SINO Version: 3.1.0.0

Total RAM: 3562 MB | Free RAM: 1949 MB | Pagefile Size: 3562 MB
C: | 384904 MB out of 451356 MB Free | Local Fixed Disk
D: | 2300 MB out of 21318 MB Free | Local Fixed Disk
E: | 1104 MB out of 4055 MB Free | Local Fixed Disk
F: | None | CD-ROM Disc

<<<< System Information >>>>

Computer Name: LEE-HP
Username: lee
Language Setting: ENU
Windows Directory: C:\Windows
Windows Version: Windows 7 Service Pack 1
UAC Status: On
Windows Mode: Normal

<<<< Last 5 Application Errors or Warnings >>>>

Computer Name: lee-HP | ID: 10 | Source: WinMgmt | Type: Error | Date: 4-7-12 7:15:8 | Log: Application
Message: <The description for Event ID ( 10 ) in Source ( u'WinMgmt' ) could not be found. It contains the following insertion string(s):u'//./root/CIMV2, SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99, 0x80041003'.>
Computer Name: lee-HP | ID: 1530 | Source: Microsoft-Windows-User Profiles Service | Type: Warning | Date: 4-7-12 1:29:19 | Log: Application
Message: Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.



DETAIL -

1 user registry handles leaked from \Registry\User\S-1-5-21-1512405982-2575216497-295593851-1001:
Process 1500 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE) has opened key \REGISTRY\USER\S-1-5-21-1512405982-2575216497-295593851-1001\Software\Microsoft\SystemCertificates\Root



Computer Name: lee-HP | ID: 10 | Source: WinMgmt | Type: Error | Date: 4-7-12 0:33:28 | Log: Application
Message: <The description for Event ID ( 10 ) in Source ( u'WinMgmt' ) could not be found. It contains the following insertion string(s):u'//./root/CIMV2, SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99, 0x80041003'.>
Computer Name: lee-HP | ID: 6000 | Source: Wlclntfy | Type: Warning | Date: 4-7-12 0:32:41 | Log: Application
Message: The winlogon notification subscriber <GPClient> was unavailable to handle a notification event.


Computer Name: lee-HP | ID: 6000 | Source: Wlclntfy | Type: Warning | Date: 4-7-12 0:32:40 | Log: Application
Message: The winlogon notification subscriber <GPClient> was unavailable to handle a notification event.


<<<< Last 5 System Errors or Warnings >>>>

Computer Name: lee-HP | ID: 1014 | Source: Microsoft-Windows-DNS-Client | Type: Warning | Date: 4-7-12 8:30:30 | Log: System
Message: Name resolution for the name s0.2mdn.net timed out after none of the configured DNS servers responded.


Computer Name: lee-HP | ID: 1014 | Source: Microsoft-Windows-DNS-Client | Type: Warning | Date: 4-7-12 8:24:20 | Log: System
Message: Name resolution for the name www.msftncsi.com timed out after none of the configured DNS servers responded.


Computer Name: lee-HP | ID: 1014 | Source: Microsoft-Windows-DNS-Client | Type: Warning | Date: 4-7-12 8:18:10 | Log: System
Message: Name resolution for the name us.logon.battle.net timed out after none of the configured DNS servers responded.


Computer Name: lee-HP | ID: 1014 | Source: Microsoft-Windows-DNS-Client | Type: Warning | Date: 4-7-12 7:51:23 | Log: System
Message: Name resolution for the name dns.msftncsi.com timed out after none of the configured DNS servers responded.


Computer Name: lee-HP | ID: 4001 | Source: Microsoft-Windows-WLAN-AutoConfig | Type: Warning | Date: 4-7-12 1:29:23 | Log: System
Message: WLAN AutoConfig service has successfully stopped.




<<<< Special Events >>>>

There were no special events found

<<<< Ipconfig >>>>

Windows IP Configuration

Host Name . . . . . . . . . . . . : lee-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : stx.rr.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : stx.rr.com
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 78-E3-B5-6D-C8-54
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::d16b:69fe:13a5:c4e8%13(Preferred)
IPvx Address. . . . . . . . . . . : xx.x.xx.xxx(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.240.0
Lease Obtained. . . . . . . . . . : Wednesday, July 04, 2012 7:14:56 AM
Lease Expires . . . . . . . . . . : Wednesday, July 04, 2012 3:56:02 PM
Default Gateway . . . . . . . . . : 67.9.64.1
DHCP Server . . . . . . . . . . . : 10.66.194.1
DHCPv6 IAID . . . . . . . . . . . : 343466933
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-2A-C3-1A-7C-E9-D3-05-E5-66
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Ralink RT5390 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : 7C-E9-D3-05-E5-66
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{E9A7F581-004A-4723-A1C3-AB7CD1BC1FB9}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.stx.rr.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : stx.rr.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Connection-specific DNS Suffix . : stx.rr.com
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:4309:41ab::4309:41ab(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3076:c50:bcf6:be54(Preferred)
Link-local IPv6 Address . . . . . : fe80::3076:c50:bcf6:be54%15(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled


<<<< Pinging >>>>

OpenDNS Domain Test
Pinging to www.opendns.com [67.215.92.210]:
Response - 69ms
Response - 70ms
Response - 69ms
Response - 69msPackets: Sent = 4, Received = 4, Lost = 0
Minimum = 69ms - Maximum = 70ms

OpenDNS IP Test
Pinging to 208.69.38.150 [208.69.38.150]:
Response - 69ms
Response - 70ms
Response - 69ms
Response - 69msPackets: Sent = 4, Received = 4, Lost = 0
Minimum = 69ms - Maximum = 70ms

Kaspersky Domain Test
Pinging to www.kaspersky.com [195.27.252.18]:
Response - 190ms
Response - 180ms
Response - 180ms
Response - 190msPackets: Sent = 4, Received = 4, Lost = 0
Minimum = 180ms - Maximum = 190ms

Kaspersky IP Test
Pinging to 195.27.181.10 [195.27.181.10]:
Response - 179ms
Response - 180ms
Response - 180ms
Response - 180msPackets: Sent = 4, Received = 4, Lost = 0
Minimum = 179ms - Maximum = 180ms

YouTube Domain Test
Pinging to www.youtube.com [74.125.227.104]:
Response - 39ms
Response - 39ms
Response - 39ms
Response - 39msPackets: Sent = 4, Received = 4, Lost = 0
Minimum = 39ms - Maximum = 39ms

YouTube IP Test
Pinging to 66.102.9.136 [66.102.9.136]:
Response - None
Response - None
Response - None
Response - NonePackets: Sent = 4, Received = 0, Lost = 4
Minimum = 0ms - Maximum = 0ms

localhost Test
Pinging to 127.0.0.1 [127.0.0.1]:
Response - 0ms
Response - 0ms
Response - 0ms
Response - 0msPackets: Sent = 4, Received = 4, Lost = 0
Minimum = 0ms - Maximum = 0ms


<<<< Routing Table >>>>

===========================================================================
Interface List
13...78 e3 b5 6d c8 54 ......Realtek PCIe FE Family Controller
11...7c e9 d3 05 e5 66 ......Ralink RT5390 802.11b/g/n WiFi Adapter
1...........................Software Loopback Interface 1
12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
14...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
15...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 67.9.64.1 67.9.65.171 20
67.9.64.0 255.255.240.0 On-link 67.9.65.171 276
67.9.65.171 255.255.255.255 On-link 67.9.65.171 276
67.9.79.255 255.255.255.255 On-link 67.9.65.171 276
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 67.9.65.171 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 67.9.65.171 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
14 1125 ::/0 2002:c058:6301::c058:6301
1 306 ::1/128 On-link
15 58 2001::/32 On-link
15 306 2001:0:4137:9e76:3076:c50:bcf6:be54/128
On-link
14 1025 2002::/16 On-link
14 281 2002:4309:41ab::4309:41ab/128
On-link
13 276 fe80::/64 On-link
15 306 fe80::/64 On-link
15 306 fe80::3076:c50:bcf6:be54/128
On-link
13 276 fe80::d16b:69fe:13a5:c4e8/128
On-link
1 306 ff00::/8 On-link
15 306 ff00::/8 On-link
13 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

<<<< Hosts File >>>>

The HOSTS file is 824 Bytes in size.

There were 0 lines which refer to an external IP address.



------ End of File ------
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#4
Artellos

Artellos

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Hey there!

Just to verify. Do you have any other devices on the network that need internet access? Or do you always connect directly to the modem?

Regards,
Olrik
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#5
kittysoftpaws

kittysoftpaws

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Hello :)

I don't have any other items connected to the Internet, only the laptop.
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#6
Artellos

Artellos

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What I see from the log is that something called "DNS" (Domain Name System, which is the system that converts the pretty names (i.e. google.com) into IP addresses for the network :cool: ) is not responding properly. Lets see if we can set it to something else to prevent that from happening.

  • Open Network Connections
    • Click the Start button
    • Click Control Panel
    • Click Network and Internet
    • Click Network and Sharing Center
    • And then click Manage network connections.
  • Right-click the connection that you want to change, and then click Properties.
    If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
  • Click the Networking tab.
  • Under "This connection uses the following items"
  • Click Internet Protocol Version 4 (TCP/IPv4)
  • Click Properties.

To specify DNS server address settings, do one of the following:
  • Click use the following DNS server addresses
  • In the Preferred DNS server and Alternate DNS server boxes, type the addresses of the primary and secondary DNS servers.
    Primary: 8.8.8.8
    Secondary: 8.8.4.4
    Note: These are the public DNS servers hosted by Google.
Let me know

Regards,
Olrik
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#7
kittysoftpaws

kittysoftpaws

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Hello Artellos


so sorry for the delay in getting back to you ....thanks so much it worked! I had my friend follow your instructions on my laptop and its been NOT losing connection since following your directions. Thanks again (hugs)
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#8
Artellos

Artellos

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Hello there!

I am happy to hear that the instructions fixed the issue! :thumbsup:

Thank you for posting back! We like to know how things went! :happy:

Regards,
Olrik
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