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"Please wait while windows to the network" can't connect t


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#1
beau3039

beau3039

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We recently bought a new internet service. Two phones, an apple tv, and the computer I am currently using can connect to it. However my father's laptop cannot. The laptop can connect to other connections but not this one. He is running windows XP and after he types in the key for the network a box comes up that reads: "Please wait while windows connects to the ' ' network." That lasts about a minute and then disappears and there is no error message, but there is no connectivity. The problem only arose with this new network.

Any thoughts?

thanks
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#2
rockmilk

rockmilk

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Hi sounds like you might need to update the wireless adpater driver for the trouble machine.

Can you tell me if you have your original Xp Disk?


What is the exact make and model of your fathers machine?




Please download FarbarServiceScanner and run it on the computer with the issue.


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update


Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please Attach the log to your reply.




Download MINITOOLBOX Checkmark following boxes:


Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)




Click Go and Attach the result.

Edited by rockmilk, 11 July 2012 - 06:46 PM.

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#3
beau3039

beau3039

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Thanks for the response!

1. I do not have the original xp disc
2. HP AMD ATHLON(tn) 64 PROCESSOR 3400+ 287 MHz 512MB of RAM
3. FSS SCAN

Farbar Service Scanner Version: 08-07-2012
Ran by Doug (administrator) on 11-07-2012 at 22:44:29
Running from "C:\Documents and Settings\Doug\Local Settings\Temporary Internet Files\Content.IE5\K82H61SH"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys
[2003-03-30 22:00] - [2008-10-16 10:43] - 0138496 ____A (Microsoft Corporation) 7618D5218F2A614672EC61A80D854A37

C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(6) IPSec(4) NetBT(5) PSched(7) Tcpip(3)
0x09000000040000000100000002000000030000000800000009000000050000000600000007000000
IpSec Tag value is correct.

**** End of log ****

4. MINITOOLBOX SCAN
MiniToolBox by Farbar Version: 25-06-2012
Ran by Doug (administrator) on 11-07-2012 at 22:51:48
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Broadcom 54g MaxPerformance 802.11g = Wireless Network Connection (Connected)
1394 Net Adapter = 1394 Connection (Connected)
Realtek RTL8139 Family PCI Fast Ethernet NIC = Local Area Connection (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : SHEILA

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-0F-B0-42-30-71



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Broadcom 54g MaxPerformance 802.11g

Physical Address. . . . . . . . . : 00-90-4B-5F-C1-48

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.8

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

Lease Obtained. . . . . . . . . . : Wednesday, July 11, 2012 10:05:22 PM

Lease Expires . . . . . . . . . . : Thursday, July 12, 2012 10:05:22 PM

Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.228.5, 74.125.228.6, 74.125.228.7, 74.125.228.8
74.125.228.9, 74.125.228.14, 74.125.228.0, 74.125.228.1, 74.125.228.2
74.125.228.3, 74.125.228.4



Pinging google.com [74.125.228.37] with 32 bytes of data:



Reply from 74.125.228.37: bytes=32 time=33ms TTL=51

Reply from 74.125.228.37: bytes=32 time=33ms TTL=51



Ping statistics for 74.125.228.37:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 33ms, Maximum = 33ms, Average = 33ms

DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 72.30.38.140, 98.139.183.24, 209.191.122.70



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:



Reply from 209.191.122.70: bytes=32 time=67ms TTL=50

Reply from 209.191.122.70: bytes=32 time=67ms TTL=50



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 67ms, Maximum = 67ms, Average = 67ms

Server: UnKnown
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 0f b0 42 30 71 ...... Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
0x3 ...00 90 4b 5f c1 48 ...... Broadcom 54g MaxPerformance 802.11g - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.8 25
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.8 192.168.1.8 25
192.168.1.8 255.255.255.255 127.0.0.1 127.0.0.1 25
192.168.1.255 255.255.255.255 192.168.1.8 192.168.1.8 25
224.0.0.0 240.0.0.0 192.168.1.8 192.168.1.8 25
255.255.255.255 255.255.255.255 192.168.1.8 2 1
255.255.255.255 255.255.255.255 192.168.1.8 192.168.1.8 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/27/2012 00:12:31 AM) (Source: Application Hang) (User: )
Description: Hanging application chrome.exe, version 19.0.1084.56, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (06/25/2012 06:28:35 PM) (Source: Application Error) (User: )
Description: Faulting application idriver.exe, version 8.1.0.293, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x000101b3.
Processing media-specific event for [idriver.exe!ws!]

Error: (06/25/2012 06:27:57 PM) (Source: Application Error) (User: )
Description: Faulting application idriver.exe, version 8.1.0.293, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x000101b3.
Processing media-specific event for [idriver.exe!ws!]

Error: (06/25/2012 06:24:56 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 7.0.6000.17096, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb.
Processing media-specific event for [iexplore.exe!ws!]

Error: (06/24/2012 11:29:41 AM) (Source: ESENT) (User: )
Description: wuaueng.dll (3872) SUS20ClientDataStore: Error -1032 (0xfffffbf8) occurred while opening logfile C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log.

Error: (06/24/2012 11:29:41 AM) (Source: ESENT) (User: )
Description: wuauclt (3872) An attempt to open the file "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log" for read only access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).

Error: (06/24/2012 11:29:31 AM) (Source: ESENT) (User: )
Description: wuaueng.dll (3872) SUS20ClientDataStore: Error -1032 (0xfffffbf8) occurred while opening logfile C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log.

Error: (06/24/2012 11:29:31 AM) (Source: ESENT) (User: )
Description: wuauclt (3872) An attempt to open the file "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log" for read only access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).

Error: (06/21/2012 07:25:41 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4485

Error: (06/21/2012 07:25:41 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4485


System errors:
=============
Error: (07/11/2012 10:46:00 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1058" attempting to start the service gupdate with arguments "/comsvc"
in order to run the server:
{4EB61BAC-A3B6-4760-9581-655041EF4D69}

Error: (07/11/2012 05:46:00 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1058" attempting to start the service gupdate with arguments "/comsvc"
in order to run the server:
{4EB61BAC-A3B6-4760-9581-655041EF4D69}

Error: (07/11/2012 03:57:30 PM) (Source: Service Control Manager) (User: )
Description: The mrtRate service failed to start due to the following error:
%%2

Error: (07/11/2012 03:57:30 PM) (Source: Service Control Manager) (User: )
Description: The iPodDrv service failed to start due to the following error:
%%2

Error: (07/11/2012 00:46:00 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1058" attempting to start the service gupdate with arguments "/comsvc"
in order to run the server:
{4EB61BAC-A3B6-4760-9581-655041EF4D69}

Error: (07/11/2012 11:48:06 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the stisvc service.

Error: (07/11/2012 11:48:05 AM) (Source: DCOM) (User: SHEILA)
Description: DCOM got error "%%1058" attempting to start the service gupdatem with arguments "/comsvc"
in order to run the server:
{E225E692-4B47-4777-9BED-4FD7FE257F0E}

Error: (07/11/2012 11:47:30 AM) (Source: DCOM) (User: SHEILA)
Description: DCOM got error "%%1058" attempting to start the service gusvc with arguments ""
in order to run the server:
{89DAE4CD-9F17-4980-902A-99BA84A8F5C8}

Error: (07/11/2012 11:47:29 AM) (Source: DCOM) (User: SHEILA)
Description: DCOM got error "%%1058" attempting to start the service gusvc with arguments ""
in order to run the server:
{89DAE4CD-9F17-4980-902A-99BA84A8F5C8}

Error: (07/02/2012 10:46:00 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: DCOM got error "%%1058" attempting to start the service gupdate with arguments "/comsvc"
in order to run the server:
{4EB61BAC-A3B6-4760-9581-655041EF4D69}


Microsoft Office Sessions:
=========================
Error: (06/27/2012 00:12:31 AM) (Source: Application Hang)(User: )
Description: chrome.exe19.0.1084.56hungapp0.0.0.000000000

Error: (06/25/2012 06:28:35 PM) (Source: Application Error)(User: )
Description: idriver.exe8.1.0.293ntdll.dll5.1.2600.6055000101b3

Error: (06/25/2012 06:27:57 PM) (Source: Application Error)(User: )
Description: idriver.exe8.1.0.293ntdll.dll5.1.2600.6055000101b3

Error: (06/25/2012 06:24:56 PM) (Source: Application Error)(User: )
Description: iexplore.exe7.0.6000.17096kernel32.dll5.1.2600.578100012afb

Error: (06/24/2012 11:29:41 AM) (Source: ESENT)(User: )
Description: wuaueng.dll3872SUS20ClientDataStore: C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log-1032 (0xfffffbf8)

Error: (06/24/2012 11:29:41 AM) (Source: ESENT)(User: )
Description: wuauclt3872C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log-1032 (0xfffffbf8)32 (0x00000020)The process cannot access the file because it is being used by another process.

Error: (06/24/2012 11:29:31 AM) (Source: ESENT)(User: )
Description: wuaueng.dll3872SUS20ClientDataStore: C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log-1032 (0xfffffbf8)

Error: (06/24/2012 11:29:31 AM) (Source: ESENT)(User: )
Description: wuauclt3872C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log-1032 (0xfffffbf8)32 (0x00000020)The process cannot access the file because it is being used by another process.

Error: (06/21/2012 07:25:41 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4485

Error: (06/21/2012 07:25:41 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4485


=========================== Installed Programs ============================

Adobe Flash Player 11 ActiveX (Version: 11.3.300.257)
Adobe Photoshop Elements 2.0 (Version: 2.0)
Adobe Reader 9.3.3 (Version: 9.3.3)
Agere Systems AC'97 Modem
AiO_Scan (Version: 5.31.1.27)
AiO_Scan_CDA (Version: 70.0.231.000)
AIOMinimal (Version: 5.31.1.27)
AiOSoftware (Version: 5.31.1.27)
AiOSoftwareNPI (Version: 70.0.231.000)
Apple Application Support (Version: 1.3.0)
Apple Mobile Device Support (Version: 3.1.0.62)
Apple Software Update (Version: 2.1.1.116)
ArcSoft Panorama Maker 4
Athlon 64 Processor Driver (Version: 1.1.0.14)
Bonjour (Version: 2.0.2.0)
BufferChm (Version: 70.0.170.000)
C5100 (Version: 70.0.231.000)
c5100_Help (Version: 70.0.231.000)
Camera Window DVC (Version: 5.4)
Camera Window MC (Version: 5.4)
Canon Camera Support Core Library (Version: 7.3.0.4)
Canon Camera WIA Driver (Version: 5.5)
Canon Camera WIA Driver (Version: 5.6)
Canon Camera WIA Driver (Version: 5.7)
Canon Camera Window DC_DV 5 for ZoomBrowser EX (Version: 5.4)
Canon Camera Window MC 5 for ZoomBrowser EX (Version: 5.4)
Canon EOS-1Ds Mark II WIA Driver (Version: 5.5)
Canon EOS 5D WIA Driver (Version: 5.7)
Canon EOS Kiss_N REBEL_XT 350D WIA Driver (Version: 5.6)
Canon MovieEdit Task for ZoomBrowser EX (Version: 1.3.1.21)
Canon PhotoRecord (Version: 02.02.02000)
Canon RAW Image Task for ZoomBrowser EX (Version: 2.1)
Canon Utilities Digital Photo Professional 3.0 (Version: 3.0.2.6)
Canon Utilities EOS Utility (Version: 2.0.2.26)
Canon Utilities Original Data Security Tools (Version: 1.0.1.4)
Canon Utilities PhotoStitch 3.1 (Version: 3.1.14)
Canon Utilities WFT-E1/E2 Utility (Version: 3.0.1.14)
Canon ZoomBrowser EX (Version: 5.02.0100)
CDDRV_Installer (Version: 4.60)
Comcast High-Speed Internet Install Wizard
COMODO System-Cleaner (Version: 3.0.172695.53)
Copy (Version: 5.31.0.150)
CP_CalendarTemplates1 (Version: 70.0.170.000)
cp_OnlineProjectsConfig (Version: 70.0.170.000)
CP_Package_Basic1 (Version: 70.0.170.000)
CP_Panorama1Config (Version: 70.0.170.000)
cp_PosterPrintConfig (Version: 70.0.170.000)
CPUID CPU-Z 1.60.1
CreativeProjects (Version: 5.31.0.150)
Critical Update for Windows Media Player 11 (KB959772)
CueTour (Version: 70.0.170.000)
CustomerResearchQFolder (Version: 1.00.0000)
DesignPro 5.0 Limited Edition (Version: 5.2.1201)
Destinations (Version: 70.0.170.000)
DeviceManagementQFolder (Version: 1.00.0000)
DocProc (Version: 7.0.0.0)
DocProcQFolder (Version: 1.00.0000)
DocumentViewer (Version: 70.0.170.000)
DocumentViewerQFolder (Version: 1.00.0000)
eSupportQFolder (Version: 1.00.0000)
Evernote v. 4.5.7 (Version: 4.5.7.7146)
Fax (Version: 5.31.1.27)
Fax_CDA (Version: 70.0.231.000)
ffdshow [rev 2527] [2008-12-19] (Version: 1.0)
FullDPAppQFolder (Version: 1.00.0000)
GdiplusUpgrade (Version: 1.00.01)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2710.138)
Google Update Helper (Version: 1.3.21.111)
HP Customer Participation Program 7.0 (Version: 7.0)
HP Deskjet Preloaded Printer Drivers (Version: 8.3.3.0)
HP Document Viewer 7.0 (Version: 7.0)
HP Help and Support (Version: 4.4.0002)
HP Imaging Device Functions 7.0 (Version: 7.0)
HP Photo and Imaging 1.0 - HP Photosmart Printer Series (Version: 1.1.0000)
HP Photo and Imaging 2.0 - Photosmart Cameras (Version: 2.0.0000)
HP Photosmart Premier Software 6.5 (Version: 6.5)
HP Photosmart, Officejet and Deskjet 7.0.A
HP Product Assistant (Version: 100.000.001.000)
HP PSC & OfficeJet 3.0 (Version: 3.0)
HP Solution Center 7.0 (Version: 7.0)
HP Update (Version: 5.002.001.004)
hpmdtab (Version: 2.0.470.1598)
HPPhotoSmartExpress (Version: 70.0.170.000)
HPProductAssistant (Version: 70.0.170.000)
HpSdpAppCoreApp (Version: 3.00.0000)
InstantShare (Version: 3.1.0.13)
InstantShareDevices (Version: 70.0.170.000)
InstantShareDevicesMFC (Version: 70.0.170.000)
InterVideo WinDVD Creator 2 (Version: 2.0.14.208)
iPhone Configuration Utility (Version: 2.1.0.163)
iTunes (Version: 9.2.0.61)
J2SE Runtime Environment 5.0 Update 11 (Version: 1.5.0.110)
Java 2 Runtime Environment, SE v1.4.2_03 (Version: 1.4.2_03)
Java™ 6 Update 17 (Version: 6.0.170)
Java™ 6 Update 2 (Version: 1.6.0.20)
Java™ 6 Update 3 (Version: 1.6.0.30)
Java™ 6 Update 5 (Version: 1.6.0.50)
Java™ 6 Update 7 (Version: 1.6.0.70)
Java™ SE Runtime Environment 6 Update 1 (Version: 1.6.0.10)
KhalInstallWrapper (Version: 4.60.122)
Logitech Registration (Version: 0.70.206)
Logitech SetPoint (Version: 4.60)
Logitech Updater (Version: 1.70)
MarketResearch (Version: 70.0.170.000)
Masque Slots
Maxtor Manager (Version: 4.02.0303)
Memories Disc Creator 2.0 (Version: 2.0.588.1728)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft National Language Support Downlevel APIs
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Office Standard Edition 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
MovieEdit Task (Version: 1.3.1.21)
MSXML 4.0 SP2 (KB925672) (Version: 4.20.9839.0)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6.0 Parser (KB933579) (Version: 6.10.1200.0)
msxml4SP2 (Version: 1.00.0000)
muvee autoProducer DVD Edition - HPH (Version: 2.1.3.23)
NewCopy_CDA (Version: 70.0.231.000)
Nikon Message Center (Version: 0.92.000)
Nikon Transfer (Version: 1.0.2)
NVIDIA GART Driver
NVIDIA Windows 2000/XP Display Drivers
OCR Software by I.R.I.S 7.0 (Version: 7.0)
overland (Version: 2.1.6.2)
palmOne (Version: 4.1.0420)
PanoStandAlone (Version: 70.0.170.000)
PCI 1620 Cardbus Controller and Software (Version: 1.00.0002)
PhotoGallery (Version: 70.0.170.000)
Photosmart 130,230,7150,7345,7350,7550 (Remove only)
Photosmart 140,240,7200,7600,7700,7900 Series (Version: 2.0)
PhotoStitch (Version: 3.1.14)
PrintScreen (Version: 5.31.0.147)
ProductContextNPI (Version: 70.0.231.000)
Project64 1.6 (Version: 1.6)
PSShortcutsP (Version: 1.00.0000)
Quick Launch Buttons 5.10 B5 (Version: 5.10 B5)
Quicken 2004 (Version: 13.00.0000)
QuickProjects (Version: 5.31.0.147)
QuickTime (Version: 7.66.71.0)
RandMap (Version: 70.0.170.000)
RAW Image Task 2.1 (Version: 2.1)
Readme (Version: 70.0.231.000)
RecordNow! (Version: 6.5.4)
RentTracker
Sansa Media Converter
Scan (Version: 7.0.0.0)
ScannerCopy (Version: 7.0.0.0)
SkinsHP1 (Version: 70.0.170.000)
SkinsHP2 (Version: 5.31.0.147)
SlideShow (Version: 70.0.170.000)
SolutionCenter (Version: 70.0.170.000)
Sonic Update Manager (Version: 2.9)
Sonic_PrimoSDK (Version: 70.0.170.000)
SoundMAX (Version: 5.12.01.4010)
Status (Version: 70.0.170.000)
Steam (Version: 1.0.0.0)
TI1620/1520 (Version: 1.00.0002)
Toolbox (Version: 70.0.170.000)
Torchlight Demo
TrayApp (Version: 70.0.170.000)
Unload (Version: 7.0.0)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 7 (KB976749) (Version: 1)
Update for Windows Internet Explorer 7 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
WD Diagnostics (Version: 1.09.0002)
WebFldrs XP (Version: 9.50.6513)
WebReg (Version: 70.0.170.000)
Windows Casino
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0017.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Imaging Component (Version: 3.0.0.0)
Windows Internet Explorer 7 (Version: 20061107.210142)
Windows Media Format 11 runtime
Windows Presentation Foundation (Version: 3.0.6920.0)
Windows XP Service Pack 3 (Version: 20080414.031525)
XML Paper Specification Shared Components Pack 1.0
Zone Deluxe Games (Version: 7.1.7412.1)
ZumoDrive

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 74%
Total physical RAM: 510.98 MB
Available physical RAM: 130.86 MB
Total Pagefile: 1502.57 MB
Available Pagefile: 1155.46 MB
Total Virtual: 2047.88 MB
Available Virtual: 1971.43 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:55.88 GB) (Free:25.22 GB) NTFS

========================= Users: ========================================

User accounts for \\SHEILA

Administrator ASPNET Doug
Guest HelpAssistant hp
SUPPORT_0cbdf702 SUPPORT_388945a0


**** End of log ****
  • 0

#4
rockmilk

rockmilk

    Certified monkey.

  • Member
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I suspect malware in this case can you please create a new topic in the malware removal forum.
http://www.geekstogo...cleaning-guide/

See if creating a new account will allow you to connect.
http://www.microsoft...r.mspx?mfr=true
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