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trojan horse removal


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#31
Essexboy

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OK looks like I will need to use FRST

[*]Download Farbar Recovery Scan Tool and save it to a flash drive.

Reboot the computer to the safe mode menu and select repair my computer
Then select command prompt when the next window opens

At the command prompt type the following :

notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.[/list]
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#32
goofygrmom

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ok, thanks
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#33
goofygrmom

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I guess I'm doomed here. Can't access the command prompt because I haven't used the administrator name and pw in so long that I don't know what it is. I'm the only one that uses this PC. Couldn't even access as guest. Now what do I do? I can't afford to take it to the shop. That's why my laptop is in the closet.
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#34
Essexboy

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We have ways and means .. Can you burn a CD ?

OK lets go in outside of windows. We will need to create a CD and additionally use a USB drive

Please print these instruction out so that you know what you are doing

  • Download OTLPENet.exe to your desktop
  • Download Farbar Recovery Scan Tool. and save it to a flash drive.
  • Ensure that you have a blank CD in the drive
  • Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
  • Reboot your system using the boot CD you just created.
    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads :)
  • Your system should now display a Reatogo desktop
    Note : as you are running from CD it is not exactly speedy
  • Insert the USB with FRST
  • Locate the flash drive with FRST and double click
  • The tool will start to run.
    Posted Image
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

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#35
goofygrmom

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I'll give this a try after supper. I think I can burn a CD.

As a last resort, would taking it back to factory settings remove the crapola? I know I would loose a lot, but I have most of it backed up and I can reinstall the programs.
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#36
goofygrmom

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I won't be able to do this till tomorrow. Have to go get a CD to burn onto.
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#37
Essexboy

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Yes a restore to factory settings would kill it

You can use OTLPE to back up any data that you need
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#38
goofygrmom

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I guess I need to make a decision on this. I'll sleep on it and let you know in the morning what I decide to do.
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#39
goofygrmom

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I'm gonna buy a CD and try this way. It didn't dawn on me that I can't do the recovery because I'll have to have my password that I can't remember. I probably won't get back in here till after lunch (my time).

That process looks so confusing....

Edited by goofygrmom, 26 July 2012 - 07:05 AM.

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#40
Essexboy

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I'll be here to help, but you will be surprised at how easy it is
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#41
goofygrmom

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I haven't tried this yet. Quite frankly, I'm leary of doing it. Right now my laptop is out of commision and if I mess up the PC, I'll be without a computer. I can use hubby's laptop to check e-mail and stuff, but my graphics programs are on my PC and I'd be lost without them.

The PC is running very slow, but it's usuable for the time being. I'm gonna think about fixing it over the next couple of days. I really do appreciate all your help.
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#42
Essexboy

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Not a problem, the CD you are creating will be a live version of windows.. That means it will run from the CD and do nothing to the main windows unless it is told to
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#43
goofygrmom

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Thanks.
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#44
goofygrmom

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I've decided not to go further with this at this time. My pc seems to behaving well except for some redirects now and then. I'm no longer getting the threat pop ups. After I get my laptop up and running again, I'll see what I can do about getting the PC up to par.

I want to thank you for all your help. And be assured, this decision is no reflection on you. I just can't deal with this anymore. The PC is usuable for now.

Thanks again for all your help and advice.
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#45
Essexboy

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Not a problem.. I will close this now, but if you wish to continue then please shoot me a PM
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