[sam03]

I have an HP Compaq nc6220 and the sound is not working.



I tried to uninstall and install drivers but that did not help and also formatted the hard drive.





This is the device status, in device manager



This device cannot start. (Code 10)

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Hello sam03.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.
• If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.

Before we can help you need to provide the following so I can start you in the right direction.
Laptop or Desktop?

• If a name brand system then what brand, make and model is the system?
• If custom built then what brand, make and model is the motherboard
• Total memory installed
• Total hard drive capacity and free space
• What was the original issue
• What steps have you taken so far to resolve the issue

[rshaffer61]

Hello sam03.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.
• If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.

Before we can help you need to provide the following so I can start you in the right direction.
Laptop or Desktop?

• If a name brand system then what brand, make and model is the system?
• If custom built then what brand, make and model is the motherboard
• Total memory installed
• Total hard drive capacity and free space
• What was the original issue
• What steps have you taken so far to resolve the issue

[sam03]

I have an HP Compaq nc6220

motherboard: Hewlett-Packard 308A KBC Version 40.22

Slot 'DIMM #2' has 1024 MB

c: (NTFS on drive 0) 60.00 GB 53.37 GB free

The issue is that sound is not working.

The steps i have taken are: I tried to uninstall and install drivers but that did not help and also formatted the hard drive.

[rshaffer61]

Thank you for the info. Please do the following and let me know the results.



OK then lets make sure the audio is enabled in the bios.
Reboot the system and at the first post screen tap the Del key normally and it should get you into the BIOS
In there find either the Advanced, Onboard or Integrated Peripherals areas.
Using the keyboard arrow keys scroll down to the Audio entry and make sure it is Enabled and if not then look at the bottom of the screen it will tell you how to adjust or modify the values to Enable it.
When done make sure to click F10 to Save and Exit with the setting.
You will then be asked to click Y to Verify the Save and Exit
The system will now reboot with the new settings saved.
Let me know if this helps.

[sam03]

No that did not work.

[rshaffer61]

OK then I need to see what the Audio Properties show as your default audio device.
Go to Start and then to Control Panel
Right click on the Sound or Audio Devices and then click on Properties
At the top of the window click on Audio and what does it say for Default Audio Device?
Click on Playback and same information?

[sam03]

It says No playback devices.

[rshaffer61]

OK so now lets look at the drivers themselves.

The original driver for your system is located HERE.
Try downloading that and installing it. First I would suggest is uninstalling audio stuff from device manager and then installing the driver. When you reboot it hopefully will find the driver and everything will come back on again.

[sam03]

No that did not work.

In device manager, the device says,
This device cannot start. (Code 10)

[rshaffer61]

OK it is beginning to sound like your sound card has failed.
Being a notebook your options are very limited as it means you would need a external sound card for it to work again.

[sam03]

can i replace the sound card on the motherboard.

[rshaffer61]

Nope that would mean a new motherboard.
Laptops, Notebooks, Netbooks are entirely limited what you can do versus a desktop system.

You would be looking at something like these HERE
USB interface