[Irretated1]

My granny bought a dell laptop we used it and got everything set up and we shut down. The next day we switched it on and it said windows is loading files. In black and white and this process took 5 mins. Then it goes to startup repair and says that windows cannot repair files automatically and has 2 options. View diagnostic and repair details or view advanced options for system recovery and support and I've tried the second option a numerous amount of times and followed the insructions carefully and didn't work pls can someone help

Edited by Irretated1, 29 July 2012 - 06:41 AM.

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Hi Irretated1 ... ..

what is the model number of the laptop...

try the first option to View diagnostic and repair details...tell us what it lists

[happyrock]

Hi Irretated1 ... ..

what is the model number of the laptop...

try the first option to View diagnostic and repair details...tell us what it lists

[Irretated1]

Hi thanks very much for coming back to me but we have taken it back to the shop to c if they can fix it if they can't I will come back to u thanks again

[happyrock]

let us know how it turns out...