[pablothegeek]

my lab top has a restore to factory setting driver .so i restored to factory setting and now it will only go to the blue screen page you can see the mouse and move it I let it stay on for 10 hours still nothing help i have a hp vision when i cut it on it goes to the launch startup repair and it never loads please Helpppppp Im running windows 7

Edited by pablothegeek, 02 August 2012 - 06:00 PM.

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What is the complete model number of your HP laptop please?

Also, how did you start the Restore to Factory process? What exactly did you do?

Were you having problems before doing this? If so, what problems were you having?

[Ztruker]

What is the complete model number of your HP laptop please?

Also, how did you start the Restore to Factory process? What exactly did you do?

Were you having problems before doing this? If so, what problems were you having?

[pablothegeek]

My complete model number is g61-631nr .I had a virus in my windows it would not let me get on the internet so i restarted my com hit f11 the recovery screen came up i hit restore computer to company setting and thats it.just the internet problem wich was bought on by a virus

Edited by pablothegeek, 03 August 2012 - 06:20 AM.

[Ztruker]

Is this what you did?



If so, try it again, making sure you chose the "Recovery without backing up your files" path.

Disconnect anything connected to the laptop, especially any USB devices.

[pablothegeek]

no im sorry i wasn't clear it will not go to that screen any more just the blue screen with the blue light shinning down not the death blue screen the blue welcome screen.With the mouse the only thing moving or loaded. but yes thats the recovery screen i use to recover it went thru every process of loading the recovery and when it finish and rebooted its stuck on that screen i have tried every thing on the load list (safe mode debugging'load last known'[ever one on that list .when i hit F11 to go to that recovery windows it loads but when it goes to the last load windows which is that blue welcome screen it just stays there.when i cut the computer on it says that windows has in error and the two features come up launch system repair or start windows hit 1 or 2 option same screen at the last loading comes up in just stays there

Edited by pablothegeek, 04 August 2012 - 10:21 AM.

[Ztruker]

You can try doing a clean install using a Windows 7 installation DVD then.

If you do not have a Windows 7 installation DVD, you can download a legal copy with SP1 integrated from here: Official Windows 7 SP1 ISO from Digital River.
Make sure you get the same version you have, Home Premium, Pro or Ultimate and 32 or 64 bit. Note that Basic or Starter is not available.

I recommend using ImgBurn at 4X speed (or the slowest available) to create the DVD from the downloaded .iso file.

For techies or folks who work on computers: Create Windows 7 Universal ISO With All Editions Selection On Install with ei.cfg Removal Utility.
This will fit on a 4GB flash drive or can be burned to a DVD.

Good instructions here: How to Do a Clean Installation with Windows 7