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Redirect, computer restarting, etc etc [Closed]


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#16
Essexboy

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OK that looks good... What are the current problems
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#17
bkasten

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The involuntary restarts. They seem to happen most often when I have music playing through Zune software, although occasionally when I'm operating my Opera browser.
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#18
Essexboy

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That sounds like a driver conflict of some sort, so we will run a clean boot and see if we determine where the error lies

Step 1:

Start the System Configuration Utility
Click Start, click Run, type msconfig, and then click OK.
The System Configuration Utility dialog box is displayed.

Step 2:

Configure selective startup options
In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.
Click to clear the Process SYSTEM.INI File check box.
Click to clear the Process WIN.INI File check box.
Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
When you are prompted, click Restart to restart the computer.

Step 3: Log on to Windows

If you are prompted, log on to Windows.
When you receive the following message, click to select the Don't show this message or launch the System Configuration Utility when Windows start check box, and then click OK.

You have used the System Configuration Utility to make changes to the way Windows starts.
The System Configuration Utility is currently in Diagnostic or Selective Startup mode, causing this message to be displayed and the utility to run every time Windows starts.
Choose the Normal Startup mode on the General tab to start Windows normally and undo the changes you made using the System Configuration Utility.


Now we get to the tedious part,:

If windows behaves itself then do the following

Restart MSConfig and select half of the disabled services and reboot

Is the problem still present ?

If Yes then deselect half of the services that you resumed and reboot

If no then select half of the remaining services and reboot

The intention here is to isolate the one service/driver that is causing the problem
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#19
bkasten

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Okay thanks!
This process may extend me over the 4 day reply limit.
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#20
bkasten

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Nevermind -- I had Zune playing a song for 2 minutes and the reboot happened.
I have yet to resume any services
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#21
bkasten

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Nevermind -- I had Zune playing a song for 2 minutes and the reboot happened.
I have yet to resume any services
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#22
bkasten

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Happened again while running Opera.
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#23
Essexboy

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So with a clean boot as soon as zune started then you blue screened ?

Could you uninstall Opera and then see if that stops the blue screens when playing zune
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#24
bkasten

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I uninstalled Opera and still have the reboots.
It looks like it may not be program-specific. I started Mozilla Thunderbird and ran into the same issue.
Also, was streaming some media in Google Chrome and it happened.
Let the computer sit idle without any windows open while I read a book ... a couple times it would reboot.

Here are some details from the error message that consistently pops up:
Error signature
BCCode : 1000000a BCP1 : 00000004 BCP2 : 00000002 BCP3 : 00000001
BCP4 : 804FFE86 OSVer : 5_1_2600 SP : 3_0 Product : 768_1

Technical information about the error report:
C:\DOCUME~1\Owner\LOCALS~1\Temp\WERdbcb.dir00\Mini081912-16.dmp
C:\DOCUME~1\Owner\LOCALS~1\Temp\WERdbcb.dir00\sysdata.xml
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#25
bkasten

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Some additional information:
Computer Management > System Tools > Event Viewer > System

Error Event Properties:
Date: 8/19/2012
Time: 9:09:10 PM
Type: Error
User: N/A
Computer: ROHAN
Source: System Error
Category: (102)
Event ID: 1003
Description: Error code 1000000a, parameter1 00000004, parameter2 00000002, parameter3 00000001, parameter4 804ffe86.
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#26
Essexboy

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OK that is looking like a memory problem

Please download Windows Memory Diagnostic,
Save it to somewhere you will remember.

Preparation
After downloading the tool, run it and accept the EULA.
You will be asked to either make a floppy disk or create a CD image.
If you want to use a floppy disk, insert a floppy disk and hit the top button.
If you want to use a CD then hit the bottom button and save the 'windiag.iso' to a place you can remember.
Once you have saved the 'windiag.iso' you will have to burn it to disk, a good program to use is ISO Recorder.

Starting the Diagnostics
Now you should have the CD burnt or the floppy created. The next step will be to run the diagnostics.
Insert your CD or floppy and reboot the computer. You should get prompted to boot from the CD or floppy.
If you didn't get prompted to boot from CD or floppy you will have to change the Boot Order in the BIOS so that CD or floppy comes before the hard drive.

The Results
Once the Diagnostics start running, let it run for about 4 full passes. Preferably overnight.
When the scan has done 4 full passes, or an overnight scan, look at the bottom of the screen.
The bottom of the screen will indicate if any errors have been found.
If errors have been found please check how many under the "results" part of the bottom table.
You can then reboot your machine by pressing the 'X' key.
Please report back with your findings.
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#27
bkasten

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138 passes
No errors
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#28
Essexboy

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Next possible cause will be overheating

Download Speedfan and install it.
Once it's installed, run the program and post here the information it shows.
The information I want you to post is the stuff that is circled in the example picture I have attached.
If you are running on a vista machine, please go to where you installed the program and run the program as administrator.
Posted Image (this is a screenshot from a vista machine)
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#29
bkasten

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Last night the machine was restarting every 5 minutes and sometimes freezing.

Out of frustration I went through the System Restore process.

We'll see if that fixed anything
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#30
Essexboy

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To me that does sound like a hardware problem
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