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Please Help Infected with Unknown Virus! [Solved]


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#46
CompCav

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Let me get back to you on this, please be patient.

Regards,

CompCav
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#47
CompCav

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I need some additional information:

Click the Start Menu.
A) Right click on the Computer button and click on Properties.
B) Click on the System Protection link. (top left)
C) Close the System window.
D) Ensure that the system drive is highlighted
E) Click on the Configure button
F) Ensure that the settings are as indicated

Posted Image


Are those settings correct ? Does system restore now start ?
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#48
daveki69

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hi compcav

my options are different when i right click computer, i have a system restore 1 that just has settings option and i enter this and have a disk space usage which is set at max thats it...no option to restore system settings and previous versions of files

thanks
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#49
CompCav

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What is the error message and code when you try to create a restore point?
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#50
daveki69

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Its just a grey box with no error code and says system restore cannot protect your system please restart and run again and then i restart and try again says the same

Thanks
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#51
CompCav

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You have too little free space on your hard drive for system restore to make a new additional restore point.

You have 9.7% free space on C drive. You need to move or delete enough so that the free space is around 20%

Once you do that try system restore and let me know the results.

Regards,

CompCav
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#52
daveki69

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hi compcav

deleted enough to have over 17gb free of the 70 on c drive still getting the same message when selecting system restore

thanks again
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#53
CompCav

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I need to do some checking with some experts. Please be patient as I check with them it may take a little time.

Regards,

CompCav
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#54
daveki69

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ok thanks for your help :thumbsup:
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#55
CompCav

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We have a path forward!

  • Click Start, click Run, type CMD in the Open box, and then press Enter.
  • Type Net Start at the command prompt to make sure that the System Restore Service is up and is running. It should be in the alphabetical list.
If the System Restore Service is not listed, type net start "System Restore Service" (make sure to include the quotes), and then press Enter.

What error message or code do you get if it does not start?
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#56
daveki69

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Hi compcav

System restore was not showing on the list and command was invalid...i searched google and found how to reinstall it from i386 folder whicj i have done successfully, i can now access system restore so i will revert back to ur earlier posts and cleanup and report back

Thanks once again
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#57
CompCav

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.i searched google and found how to reinstall it from i386 folder whicj i have done successfully, i can now access system restore so i will revert back to ur earlier posts and cleanup and report back

Good job that was my next step for you.

Let me know how it is running after you finish up :thumbsup:
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#58
daveki69

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Hi Compcav

The pc seems to be running fine ive cleaned up all the tools, created a allclean system restore point and installed all the reccommended security programs...I will see how it runs over next few days and get back to you if i have any problems....Thanks for all the time and effort you took in the removal and all your hard work it is very much appreciated...Take care

Dave
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#59
CompCav

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Thanks for all the time and effort you took in the removal and all your hard work it is very much appreciated

You are welcome :wave:

Regards,

CompCav
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#60
CompCav

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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