[summer1985]

Guys, I need your help to unlock my PC. There is a message on my desktop displayed by FBI. It says that my computer is locked and I cannot use it due to my illegal actions. Of course, this seems too weird to me and I want to unlock my PC immediately but the message says i have to pay a fee in order to do that. Let me know what to do and how to solve the problem without paying anything.

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Hi, ????! My nick name is CompCav and I will be assisting you with your Malware/Security problems. Please make sure you read all of the instructions and fixes thoroughly before continuing with them. If you have any questions or you are unsure about anything, just ask and I will help you out.

If you have resolved the issues you were originally experiencing, or have received help elsewhere, please let me know so that this topic can be closed.


Please make sure you are saving and printing the instructions out prior to each fix, this way you will have them on hand just in case you are unable to access this site. One of the steps I will be asking you to do requires you to boot into Safe Mode and this process will be much easier for you to perform if the instructions are printed out for you to follow.

If you are ready to get started, please review and follow these guidelines so that we resolve your issues in a timely and effective manner:

• Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post.
• Please make sure to carefully read any instructions that I give you. Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
• If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
• These instructions have been specifically tailored to your computer and the issues you are experiencing with your computer. These instructions are not suitable for any other computer, even if the issues are fairly similar.
• Do not do things I do not ask for, such as running a spyware scan on your computer. However, the one thing that you should always do, is to make sure your anti-virus definitions are up-to-date!
• Please do not use the Attachment feature for any log file. Just do a Copy/Paste of the entire contents of the log file inside your post and submit.
• You must reply within four days failure to reply will result in the topic being closed!
• Please do not PM me directly for help. If you have any questions, post them in this topic. PM me only if I have not responded to your last post in 2 days.
• Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to ultimately reformat your hard drive and reinstall the operating system.
  Don't worry, this only happens in severe cases, but it sadly does happen. Please have the software and storage media for backing up your data available.

Step 1.

We need a little more information before we try to help you.

What operatiing system is it? (XP, Vista, or 7)

Is it 32-bit 0r 64-bit? (Check the Microsoft label on the computer)

Do you have CD's and/or USB flash drive?


Step 2.

Can you boot into safe mode with networking? (Safe mode with networking instructions are here)

If you can boot into safe mode with networking, do you have MalwareBytes' installed? If so update it and run a quickscan and quarantine anything it finds.

Then post the log and try to reboot into normal mode.

[CompCav]

Hi, ????! My nick name is CompCav and I will be assisting you with your Malware/Security problems. Please make sure you read all of the instructions and fixes thoroughly before continuing with them. If you have any questions or you are unsure about anything, just ask and I will help you out.

If you have resolved the issues you were originally experiencing, or have received help elsewhere, please let me know so that this topic can be closed.


Please make sure you are saving and printing the instructions out prior to each fix, this way you will have them on hand just in case you are unable to access this site. One of the steps I will be asking you to do requires you to boot into Safe Mode and this process will be much easier for you to perform if the instructions are printed out for you to follow.

If you are ready to get started, please review and follow these guidelines so that we resolve your issues in a timely and effective manner:

• Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post.
• Please make sure to carefully read any instructions that I give you. Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
• If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
• These instructions have been specifically tailored to your computer and the issues you are experiencing with your computer. These instructions are not suitable for any other computer, even if the issues are fairly similar.
• Do not do things I do not ask for, such as running a spyware scan on your computer. However, the one thing that you should always do, is to make sure your anti-virus definitions are up-to-date!
• Please do not use the Attachment feature for any log file. Just do a Copy/Paste of the entire contents of the log file inside your post and submit.
• You must reply within four days failure to reply will result in the topic being closed!
• Please do not PM me directly for help. If you have any questions, post them in this topic. PM me only if I have not responded to your last post in 2 days.
• Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to ultimately reformat your hard drive and reinstall the operating system.
  Don't worry, this only happens in severe cases, but it sadly does happen. Please have the software and storage media for backing up your data available.

Step 1.

We need a little more information before we try to help you.

What operatiing system is it? (XP, Vista, or 7)

Is it 32-bit 0r 64-bit? (Check the Microsoft label on the computer)

Do you have CD's and/or USB flash drive?


Step 2.

Can you boot into safe mode with networking? (Safe mode with networking instructions are here)

If you can boot into safe mode with networking, do you have MalwareBytes' installed? If so update it and run a quickscan and quarantine anything it finds.

Then post the log and try to reboot into normal mode.

[summer1985]

Hi,CompCav. I saw this on the net http://www.americanp...ypak-virus/.The problem with my PC was the same as the one described here. So I knew that I had to do the same with my PC, but also read that I can run my PC in safe mode and scan it with Malwarebytes, so I did the same. I downloaded Malwarebytes and run my PC with it in safe mode. I had no problems running the scan this way and thus I was able to remove the infection. My PC is now unlocked and back to its normal state. Thanks!

[CompCav]

Let's check for residual issues.

Step 1.

Download aswMBR.exe ( 1.8mb ) to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan



On completion of the scan click save log, save it to your desktop and post in your next reply



If it does not run rename it iexplore.exe and try it again.


Step 2.

Download OTL to your Desktop

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Select Scan All Users
• Select Lop Check and Purity Check
• Under the Custom Scan box paste this in
  netsvcs
  %SYSTEMDRIVE%\*.exe
  /md5start
  services.*
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  /md5stop
  HKEY_CURRENT_USER\Software\Microsoft\Windows Media\WMSDK\Local\AutoProxyCache /s
  CREATERESTOREPOINT
• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Post both logs

[CompCav]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.