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Gateway PC Can't Find The DVD Drives


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#76
moondog830

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American Megatrends Inc. P01-A0, 11/17/2009
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#77
Macboatmaster

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I was hoping that I could find the available options on the BIOS screens, but I cannot.
Disconnect BOTH optical drives
reconnect just ONE, check the connection to the motherboard on the IDE cable carefully, if it is near the edge of the board ensure you support the board whilst making the connection.

Connect the one at the end of the cable, to the drive and although that is master, change the drive jumper to master.
Try that please

If that does not work

If you have an PATA - IDE hard drive, and you know what to do, disconnect the optical drives from that cable, connect the hard drive
see if that is recognised
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#78
moondog830

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I did as you suggested with both optical drives ... did not work ... neither showed up in my computer

My brother-in-law brought me a SATA Optical drive and I tried plugging that in and it works ... it shows up in the bios and my computer.

Not sure why the IDE drives wouldn't work

Thank you for your help.

dog
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#79
Macboatmaster

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Well thanks so much for posting the result

and thanks for

Thank you for your help.


but despite trying, I regret not being able to make real progress.

It does tend to suggest that the motherboard IDE is faulty, but that would be the least likely.
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#80
rshaffer61

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I still believe it is the IDE controller as I stated before. I'm just not sure why it works in the bios because if it is bad it should be bad there also. The only other option is the two drives are bad. Considering you stated you tried a known working IDE drive and it still did not work makes me think as I first stated.
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#81
moondog830

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I tend to agree with rschaffer61 ... it doesn't seem possible for both optical drives to die at exactly the same time ... but thank you guys for all your help on this. My next paycheck will see 2 brand new SATA Optical DVD's in my wife's PC

dog
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#82
rshaffer61

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The price on optical drives has fallen so you should be able to pick 2 up for less then 50 dollars.
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#83
moondog830

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well, that's good news then ... thanks
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#84
rshaffer61

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Take a look HERE and you can see the prices and selection available. :thumbsup:
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#85
moondog830

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thanks again for the help ... my wife was very surprised at how cheap those are ... yeah!
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#86
rshaffer61

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You are very welcome and please let us know how everything turns out. Also what I linked to were cd\dvd burners as I suspect that is what you would want.
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