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Suspected Data Logger [Solved]


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#16
Render

Render

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We should proceed with general antimalware scan which can take quite a long time so please be patient.

Download Virus Removal Tool (VRT) from Here to your desktop
(You have to enter your e-mail address and click on Submit Form button. Please download latest English version of this tool)

Run the programme you have just downloaded to your desktop (it will be randomly named )

First we will run a virus scan

Click the cog in the upper right
Posted Image


Select down to and including your main drive, once done select the Automatic scan tab and press Start Scan
(Please be patient as this scan can take a few hours)
Posted Image

Allow VRT to delete all infections found
Once it has finished select report tab (last tab)
Select Detected threads report from the left and press Save button
Save it to your desktop and attach to your next post


Now the Analysis

Rerun VRT and select the Manual Disinfection tab and press Start Gathering System Information

Posted Image

On completion click the link to locate the zip file to upload and attach to your next post

Posted Image
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#17
Tamika35

Tamika35

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Nothing found, see attachment.Attached File  avz_sysinfo1.xml   19.45KB   36 downloads
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#18
Render

Render

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Your logs shows that your system is clean. If you have no further issues with your computer, then please proceed with the following housekeeping procedures outlined below.

Removing the tools we used:

Reset System Restore points:

  • Please reopen Posted Image on your desktop.
  • Copy (select all lines inside quote box and press CTRL+C) and Paste (press CTRL+V) the following code into the Posted Image textbox.

    :Commands
    [ClearAllRestorePoints]

  • Click on Posted Image button.
  • OTL may ask to reboot the machine. Please do so if asked.
  • Click on Posted Image button.

NEXT...

OTL Clean-Up:

  • Reopen Posted Image on your desktop.
  • Click on Posted Image
  • You will be prompted to reboot your system. Please do so.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.


There are a few things I recommend you to do once your computer is completely clean:

Updates for Windows - One of the essentials is to keep your computer updated with the latest operating system patches and security fixes. Windows Updates are constantly being revised to combat the newest hacks and threats, Microsoft releases security updates that help your computer from becoming vulnerable. It is best if you have these set to download automatically.

How to turn on Automatic Updates for Windows:

Updates for other installed software

A common attack method for hacking attempts and malware installs is to exploit known vulnerabilities in programs that are commonly installed on a person's computer. These vulnerabilities could allow a remote user or malware developer to install malware, keyloggers, and backdoors on to your computer without your knowledge or permission.
Some of the programs that are commonly exploited include Adobe Shockwave, Adobe Reader, Sun Java, Adobe Flash, and even Windows itself. Therefore it is crucial that everyone remain vigilant as to when a security vulnerability is found in our installed programs and to update it when a security update is released. Unfortunately, no one has the time to stay on top of these updates, which can happen frequently.

I highly recommend you to install Secunia Personal Software Inspector (PSI) that can be used to scan your computer for known vulnerable programs, provide information on the vulnerability, and provide a location to an update for the vulnerable program. A tutorial on how to use Secunia Personal Software Inspector (PSI) can be found here: Keep Software Updated with Secunia PSI.

Web Browsers - Picking the right internet browser is very important. You need to find one that suits your needs but that is also safe. All browsers listed below are far more secure than Internet Explorer, immune to almost all known browser hijackers, and also have the best built-in pop up blockers.

Although, if you prefer staying with Internet Explorer I highly recommend you do this :

Make Internet Explorer more secure:
  • Click Start > Run
  • Type Inetcpl.cpl & click OK
  • Click on the Security tab
  • Click Reset all zones to default level
  • Make sure the Internet Zone is selected & Click Custom level
  • In the ActiveX section, set the options Download signed and unsigned ActiveX controls to Prompt, and Initialize and Script ActiveX controls not marked as safe to Disable.
  • Next click OK, then Apply button and then OK to exit the Internet Properties page.

Tips to protect yourself against malware and reduce the potential for re-infection:

Now after all these steps, your PC will be more secure. However it is important to note that you can still get infected if you are not careful. One of the best security programs you can have is common sense. As malware gets more sophisticated, you need to be more wary. If you do get caught though and the above steps can't help prevent it, we will be here to help you out.

Stay secure and thank you for choosing GeeksToGo.
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#19
Render

Render

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  • Malware Removal
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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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