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No sound after computer repair


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#1
Nickynoodles41

Nickynoodles41

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Hi all, have had to re-register but i've used the site before. My computer went away to be fixed but not I have no sound. I have tried going into device manager but it does not tell me anything and when I go into sounds and audio devices it says no audio device?!

I dont know if I can just download a sound driver or if I need to match to my existing motherboard? (complete novice) and if I do, then I dont know how to find out my details?

Can anyone help? my poor lad desperately wants sound on his game?

Cheers
Nicky
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#2
rshaffer61

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Hello Nickynoodles41.... Welcome to
GeeksToGo, :thumbsup:
:ph34r: :yes:

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
  • Please understand we are all volunteers and we are not here all the time.
  • Sometimes it may be a extended amount of time to get back to you. If it has been
    more then 3 days please shoot me a PM and I will try to get back to you quickly
    then.
  • Please do the following and supply the requested information as needed. If you
    don't understand my instructions please ask and I will try to explain them
    clearer for you.
  • Do not attempt any steps unless instructed or ask before to
    make sure they will not cause any further issues.
  • If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.


Before we can help you need to provide the following so I can start you in the right direction.
Laptop or Desktop?
  • If a name brand system then what brand, make and model is the system?
  • If custom built then what brand, make and model is the motherboard
  • Total memory installed
  • Total hard drive capacity and free space
  • What was the original issue
  • What steps have you taken so far to resolve the issue



Please Go to

1: START and the click on RUN
2: Type in devmgmt.msc
3: Click Enter


To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply
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#3
Nickynoodles41

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Hi again, thankyou for the reply. I have looked but can only see no audio - but here is the screenshot:

Attached Thumbnails

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Edited by Nickynoodles41, 11 August 2012 - 09:55 AM.

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#4
Nickynoodles41

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also not sure what you needed to see!

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#5
rshaffer61

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Multimedia Audio Controller... sound driver not installed.

Also I see no response to the following in post 2 so that I can help you.

Laptop or Desktop?
  • If a name brand system then what brand, make and model is the system?
  • If custom built then what brand, make and model is the motherboard
  • Total memory installed
  • Total hard drive capacity and free space
  • What was the original issue
  • What steps have you taken so far to resolve the issue

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#6
MikeMason

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Do you know the make and model of your motherboard? If not download SiSsoft Sandra and click hardware information. It will tell you your motherboard manufacturer and the model. Please post back here with that information.

You can download SiSsoft Sandra from here. http://www.filehippo...ad_sandra_lite/
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#7
Nickynoodles41

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sorry, its a e-machines 3260
SiSsoft Sandra details:

SiSoftware Sandra


SiSoftware Sandra

ID
Host Name : user-0809166286
Workgroup : WORKGROUP

Computer
Model : 3260uk
Package : FC µPGA478
Serial Number : TGSR50301963
BIOS : Intel SR84510A.46T.0016.P07.0411290956 11/29/2004
Total Memory : 1016MB DDR

Processors
Processor : Intel® Celeron® CPU 2.80GHz (2.8GHz, 256kB L2)

Chipset
Memory Controller : Intel 82845G/GL/GE Brookdale Host-Hub Interface Bridge (B1) 4x 133MHz (532MHz), 1GB DDR 354MHz/332MHz 64-bit, Integrated Graphics

Memory Module(s)
Memory Module : Micron 16VDDT6464AG-265B1 512MB DDR PC1-2100U DDR1-266 (2.5-3-3-6 2-9-0-0)
Memory Module : Micron 16VDDT6464AG-265C4 512MB DDR PC1-2100U DDR1-266 (2.5-3-3-6 2-9-0-0)

Video System
Video Adapter : Intel® 82845G/GL/GE/PE/GV Graphics Controller (266MHz, 128MB DDR 64-bit, Integrated Graphics)

Graphics Processor

Storage Devices
Hitachi HDS728080PLAT20 (82.3GB, ATA133, 3.5", 7200rpm, 2MB Cache) : 77GB (C:)
Seagate ST380215A (80GB, ATA100, 3.5", 2MB Cache) : 75GB (E:)
Generic USB SD Reader (USB1) : N/A (F:)
Generic USB CF Reader (USB1) : N/A (G:)
Generic USB SM Reader (USB1) : N/A (H:)
Generic USB MS Reader (USB1) : N/A (I:)
HL-DT-ST RW/DVD GCC-4481B (ATA33, DVD+-R, CD-RW, 2MB Cache) : N/A (D:)

Logical Storage Devices
Hard Disk (C:) : 77GB (NTFS) @ Hitachi HDS728080PLAT20 (82.3GB, ATA133, 3.5", 7200rpm, 2MB Cache)
Hard Disk (E:) : 75GB (NTFS) @ Seagate ST380215A (80GB, ATA100, 3.5", 2MB Cache)
Optical Drive (D:) : N/A @ HL-DT-ST RW/DVD GCC-4481B (ATA33, DVD+-R, CD-RW, 2MB Cache)
Removable Drive (F:) : N/A @ Generic USB SD Reader (USB1)
Removable Drive (G:) : N/A @ Generic USB CF Reader (USB1)
Removable Drive (H:) : N/A @ Generic USB SM Reader (USB1)
Removable Drive (I:) : N/A @ Generic USB MS Reader (USB1)

Peripherals
LPC Hub Controller 1 : Intel 82801DB/DBL (ICH4/ICH4-L) LPC Interface Bridge
LPC Legacy Controller 1 : SMSC LPC47M172
Audio Device : Gateway 2000 82801DB/DBL AC'97 Audio Controller (ICH4/ICH4-L B0)
Audio Codec : Analog Devices 0074h
Audio Device : Creative Labs CT0090 Audigy Player
Serial Port(s) : 1
Parallel Port(s) : 1
Disk Controller : Gateway 2000 82801DB/DBL (ICH4/ICH4-L) UltraATA/100 EIDE Controller
USB Controller 1 : Gateway 2000 82801DB/DBL USB UHCI Controller #1 (ICH4/ICH4-L B0)
USB Controller 2 : Gateway 2000 82801DB/DBL USB UHCI Controller #2 (ICH4/ICH4-L B0)
USB Controller 3 : Gateway 2000 82801DB/DBL USB UHCI Controller #3 (ICH4/ICH4-L B0)
USB Controller 4 : Gateway 2000 82801DB/DBL USB 2.0 EHCI Controller (ICH4/ICH4-L B0)
FireWire/1394 Controller 1 : Creative Labs Audigy 2 Firewire Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Send To Microsoft OneNote Driver (300x300, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : HP Deskjet 3050 J610 series (600x300, USB, Colour)

Network Services
Network Adapter : Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport (Ethernet, 100Mbps)

Operating System
Windows System : Microsoft Windows XP Professional 5.01.2600 (Service Pack 3)
Platform Compliance : x86
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#8
rshaffer61

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OK try this on the emachines website for the original driver located HERE
There are two drivers so you may have to try both.
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#9
Nickynoodles41

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Okay, done that, It was the second one, as the first was not compatible. But then after restarting the computer - it wants me to insert disc, which I dont have - so Im still stuck!?
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#10
MikeMason

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Is it looking for a certain file? Does it say why it wants a disc? Are you using Windows XP? As the driver you've downloaded is a Windows Vista driver.

On your computer there may be a serial number on a eMachines sticker (not the Windows serial). You can enter the eMachines serial number into here http://www.emachines...content/drivers

This will give your the sound driver you need to download and install.

Edited by MikeMason, 11 August 2012 - 03:02 PM.

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#11
MikeMason

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I've been searching for you but it must be quite an old computer and I can't find much on it. You may need a SoundMAX driver.

Try my first suggestion first and if all else fails. You can try this driver if you'd like http://support.gatew...1&uid=351058229

Edited by MikeMason, 11 August 2012 - 03:16 PM.

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#12
rshaffer61

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The system is actually classified as a UK emachines therefor the drivers seem to be different then normal.
Plus looking at the log you had him run this shows a AC97 device which should be Realtek.

Audio Device : Gateway 2000 82801DB/DBL AC'97 Audio Controller (ICH4/ICH4-L B0)
Audio Codec : Analog Devices 0074h
Audio Device : Creative Labs CT0090 Audigy Player


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#13
MikeMason

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Gateway will reject the Realtek drivers. They use SoundMAX drivers.

(I could be wrong, so don't hold me to this one! lol)

Edited by MikeMason, 11 August 2012 - 03:44 PM.

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#14
rshaffer61

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You can try the Soundmax as it won't hurt anything if it is the wrong driver. I believe we are on the right track but just have to find the correct one that works.
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#15
Nickynoodles41

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Hello again! Yes it is an old machine!

Okay Ive downloaded the Gateway driver and the instructions when unzipped are as follows:

Windows XP:

1. From the Start menu, click Control Panel.

2. In Control Panel, click Performance and Maintenance.

3. In Performance and Maintenance, click the System icon.

4. In the System Properties dialog box, click the Hardware tab, and then click Device Manager.

5. In Device Manager, double-click Sound video and game controllers, and then double-click SoundMAX Integrated Digital Audio.

6. In the SoundMAX Integrated Digital Audio Properties dialog box, click the Drivers tab, and then click Update Driver.

7. In the Hardware Update Wizard dialog box, select Install from a list or specific location (Advanced), and then click Next.

8. In the next dialog box, select Don't search I will choose the driver to install, and then click Next.

9. In the Hardware Update Wizard dialog box, click Have Disk.

10. In the Install From Disk dialog box in the text box, type: C:\Cabs\9521983. Click OK.

11. In the Hardware Update Wizard dialog box, to install the driver, click Next.

12. Files copy.

13. In the Hardware Update Wizard dialog box, click Finish.


However, when I go into device manager and then sound, video and game controllers there is no soundmax listed? I have attached picture of what is there!

Im so sorry to be a pain but I have no real idea of what I'm doing - and it shows!!

Attached Thumbnails

  • soundmax.JPG

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