I sure hope someone out there can help me. I've been instant messaging a HP support tech about this problem and we are getting nowhere. Well, on Tues. I had downloaded the SP2. Unfortunately, I didn't realize that I needed to download certain updates "first". I soon discovered that I could no longer bring up my HP Photo & Image Gallery from the programs menu. All I would get would be a message window that had a big red x in the corner and reads as follows:
cannot find file:///C:program%20files/hp/digital%20imaging/bin/loading...hp%image%20zone.htm? Make sure the path or internet address is correct.
The funny thing I noticed too is that when I clicked on the x or ok button to get rid of the message, as soon as it disappeared, my Yahoo homepage would come up. Even if I alread had that window up.
I then uninstalled SP2 and did the required updates according to the HP website. I downloaded the HP Image Zone (SP26330) update and the System Restore (SP26352) update. I made sure my Norton anti-virus was running ok and up to date and Windows Updates were installed. Then I reinstaled the SP2. I tried to bring up the HP Photo & Imaging Gallery again, but I still got that same message. I'm getting very tired and frustrated now. I need to get the Photo & Imaging Gallery to working again. I was scanning pictures on my HP psc 2175 all-in-one and putting the pictures into the HP Photo & Imaging Gallery. Then I could email them to people. Now I can't do that.
Please help me get this fixed. Thanks!