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Rootkit Infection Avast Error: Access Denied (5) When Attempts to Dele


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#16
McMommy

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Only issue I've had so far, and it may not be anything, is that Avast continues to inform me that Frontier has changed my firewall to "Home-Low". It did it just as I was running RogueKiller. Is this normal? Beyond that, things seem to be going well.
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#17
Essexboy

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For most people that is a reasonable setting .. It is what I have



Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :Commands
    [resethosts]
    [emptytemp]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Go to control panel
  • Select folder options (Appearance > Folder options in category view)
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.

Posted Image
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:
  • Go to this site and click Do I have Java
  • It will check your current version and then offer to update to the latest version

SPRING CLEAN

To manually create a new Restore Point
  • Go to Control Panel and select System
  • Select System
  • On the left select System Protection and accept the warning if you get one
  • Select System Protection Tab
  • Select Create at the bottom
  • Type in a name i.e. Clean
  • Select Create

Now we can purge the infected ones
  • GoStart > All programs > Accessories > system tools
  • Right click Disc cleanup and select run as administrator
  • Select Your main drive and accept the warning if you get one
  • For a few moments the system will make some calculations
  • Select the More Options tab
  • In the System Restore and Shadow Backups select Clean up
  • Select Delete on the pop up
  • Select OK
  • Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
Posted Image
Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

Keep safe :wave:
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#18
McMommy

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Houston we have a problem. I ran it, restarted and I have a black screen and a white pointer. That's it...
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#19
Essexboy

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Was this after the OTL run ?

Could you reboot once more.... Sometimes it will take a while to restart on the first temp file clean run if there are a lot of files to move
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#20
McMommy

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OK! Everything seems to be perking along nicely now! Thanks! I have completed the laundry list up to the point of the 2 programs you recommend. Will get right on those though!
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#21
Essexboy

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Was it just OTL beavering away and removing the temporary files ?
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#22
McMommy

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I think so, yes. :)
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#23
Essexboy

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In that case you probably have a lot of space now :)

Enjoy
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#24
McMommy

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I'm guessing I do. I know things are moving along smoothly. :)
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#25
Essexboy

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A defragment of your hard drive will probably speed it up a tad more

Go Start > All Programs > Accessories > System Tools
Select Disk Defragmenter
Select your main drive and click defragment

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#26
McMommy

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Ran Defrag but didn't end up doing much. Found that i actually have it scheduled to defrag every Wed. at 1 a.m. Who knew! LOL!
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#27
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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