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Add/Remove and zonealarm program problems


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#1
hwaihaijoe

hwaihaijoe

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Hi! This is my first time using hijackthis, and Im clueless on using it. so im desperately need yours, experts' help :help: .

ZoneAlarm is giving me a severe PC headach :tazz: ; just today, I can't operate ZoneAlarm and my pc keep encountering an Application error:

"Vsmon.exe - Application Error: The instruction at '0x01cc2ccd' referenced memort at '0x00000018.' The memory could not be 'read.'"

Therefore, I've decided to UNISTALL ZoneAlarm but i couldn't ;) . I also tried to unistall it on the Add/Removal Program, but another problems appeared that only a few programs are displayed on the Add/Removal list. I've never encountered this problem before. How come my Add/Removal list doesn't shown all the progrems that I have on my PC. This is strange. Could it be related to ZoneAlarm application error?

So....
Please help me...
Thank you!!!

P.S. and if there are any unusual programs on my pc, please advice me to get rid of them. Thank you so much.

Logfile of HijackThis v1.99.1
Scan saved at 11:49:12 PM, on 6/4/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Stardock\Object Desktop\WindowBlinds\wbload.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\PANICW~1\POP-UP~2\PSFree.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\RamCleaner\RamCleaner.exe
C:\Program Files\Secretmaker\secretmaker.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\pctspk.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\unzipped\hijackthis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: IeHelper Class - {A491D208-B353-490F-B81A-A8A3DC97042D} - C:\WINDOWS\system32\smiehlp.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [ ?蔃カ??%掝T+=禖:\Program Files\ISTsvc\istsvc.exe] C:\WINDOWS\ojobqibt.exe
O4 - HKLM\..\Run: [释耦螥牞=涤穬蔮?荟C:\Program Files\ISTsvc\istsvc.exe] C:\WINDOWS\ojobqibt.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~2.DLL,NewDotNetStartup -s
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~2\PSFree.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [RamCleaner] C:\Program Files\RamCleaner\RamCleaner.exe
O4 - Global Startup: SECRETMAKER.lnk = C:\Program Files\Secretmaker\secretmaker.exe
O8 - Extra context menu item: Add QQ Net Favorite - C:\Program Files\Tencent\TT\NAF.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....467&clcid=0x409
O16 - DPF: {9B03C5F1-F5AB-47EE-937D-A8EDA626F876} (Anonymizer Anti-Spyware Scanner) - http://download.zone...ctor/WebAAS.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.c...utocomplete.cab
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} - http://us.dl1.yimg.c...ropper1_3us.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcaf...506/mcfscan.cab
O20 - Winlogon Notify: WB - C:\PROGRA~1\Stardock\OBJECT~1\WINDOW~1\fastload.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - Unknown owner - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe (file missing)
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - Unknown owner - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
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#2
hwaihaijoe

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pheww!! :tazz: did a google search on uninstalling zonelarm and i found a solution on this site: http://nh2.nohold.ne...stallNonNT.html
Now, im finally removed zonealarm. But the Add/remove program list still hasn't been fixed. Not all the programs on my pc shows up on the add/remove list. help!!
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#3
don77

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Hi there and welcome

A few things we need you to do please,

Create a folder on the C: drive called C:\HJT.
You can do this by going to My Computer (Windows key+e) then double click on C: then right click and select New then Folder and name it hjt
Move HJT into this folder please,

Next

First download this LSPFix unzip it to your Desktop, Don't do anything with it.

Go to Add/Remove p[rograms and remove
New.Net


If you can not connect to the Internet after removing New.net, Please run the LSP-Fix program I had you download earlier, and click on the finish button. Reboot and you should be able to get back on.

Post back fresh Log when done please
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#4
hwaihaijoe

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hi thank you for reviewing my hijackthis log;however, there is a problem that the New.Net doesn't shown on my add/remove program, so i can't continue on what you have told me to.
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#5
don77

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Click here New.Net removal tool.

Make sure you have the LSPfix saved to your desk top,

Post back a fresh HJT log when done please
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#6
hwaihaijoe

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Ok i just removed the new.net by the link you gave me.
Below is my fresh HJL

Logfile of HijackThis v1.99.1
Scan saved at 2:23:32 PM, on 6/5/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Stardock\Object Desktop\WindowBlinds\wbload.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\PANICW~1\POP-UP~2\PSFree.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\RamCleaner\RamCleaner.exe
C:\Program Files\Secretmaker\secretmaker.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\pctspk.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\unzipped\hijackthis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: IeHelper Class - {A491D208-B353-490F-B81A-A8A3DC97042D} - C:\WINDOWS\system32\smiehlp.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [释耦螥牞=涤穬蔮?荟C:\Program Files\ISTsvc\istsvc.exe] C:\WINDOWS\ojobqibt.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~2\PSFree.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [RamCleaner] C:\Program Files\RamCleaner\RamCleaner.exe
O4 - Global Startup: SECRETMAKER.lnk = C:\Program Files\Secretmaker\secretmaker.exe
O8 - Extra context menu item: Add QQ Net Favorite - C:\Program Files\Tencent\TT\NAF.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....467&clcid=0x409
O16 - DPF: {9B03C5F1-F5AB-47EE-937D-A8EDA626F876} (Anonymizer Anti-Spyware Scanner) - http://download.zone...ctor/WebAAS.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.c...utocomplete.cab
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} - http://us.dl1.yimg.c...ropper1_3us.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcaf...506/mcfscan.cab
O20 - Winlogon Notify: WB - C:\PROGRA~1\Stardock\OBJECT~1\WINDOW~1\fastload.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - Unknown owner - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe (file missing)
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - Unknown owner - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
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#7
don77

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Ok, Thats better,
  • Please set your system to show
    all files; please see here if you're unsure how to do this.



  • Close all programs leaving only HijackThis running. Place a check mark next to the following, making sure you get them all and not any others by mistake:

    O4 - HKLM\..\Run: [?????=?????C:\Program Files\ISTsvc\istsvc.exe] C:\WINDOWS\ojobqibt.exe
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)


    Click on Fix Checked when finished and exit HijackThis.

  • Reboot into Safe Mode: please see here if you are not sure how to do this.


    Using Windows Explorer, locate the following files/folders, and delete them:

    C:\WINDOWS\ojobqibt.exe
    C:\Program Files\ISTsvc\ <-- Delete Folder please

    Exit Explorer, and reboot as normal afterwards.
Post back a fresh HijackThis log and we will take another look.
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#8
hwaihaijoe

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okay, here is the fresh one

Logfile of HijackThis v1.99.1
Scan saved at 11:38:12 PM, on 6/5/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Stardock\Object Desktop\WindowBlinds\wbload.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\PANICW~1\POP-UP~2\PSFree.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\RamCleaner\RamCleaner.exe
C:\Program Files\Secretmaker\secretmaker.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\pctspk.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\unzipped\hijackthis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: IeHelper Class - {A491D208-B353-490F-B81A-A8A3DC97042D} - C:\WINDOWS\system32\smiehlp.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~2\PSFree.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [RamCleaner] C:\Program Files\RamCleaner\RamCleaner.exe
O4 - Global Startup: SECRETMAKER.lnk = C:\Program Files\Secretmaker\secretmaker.exe
O8 - Extra context menu item: Add QQ Net Favorite - C:\Program Files\Tencent\TT\NAF.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....467&clcid=0x409
O16 - DPF: {9B03C5F1-F5AB-47EE-937D-A8EDA626F876} (Anonymizer Anti-Spyware Scanner) - http://download.zone...ctor/WebAAS.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.c...utocomplete.cab
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} - http://us.dl1.yimg.c...ropper1_3us.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcaf...506/mcfscan.cab
O20 - Winlogon Notify: WB - C:\PROGRA~1\Stardock\OBJECT~1\WINDOW~1\fastload.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - Unknown owner - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe (file missing)
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - Unknown owner - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
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#9
don77

don77

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Nice job your log is clean !
How is it running ?
Please use the following suggestion to help prevent reinfection

Download the following program, For keeping crap off your system to begin with
Prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted pests. Block spyware/tracking cookies in Internet Explorer and Mozilla/Firefox. Restrict the actions of potentially dangerous sites in Internet Explorer.
Download Spyware Blaster

Keep AD-Aware. and Spybot 1.3 handy, Check them for updates prior to running and run them weekly
Same with your Anti Virus,

For an added check run an online virus scan, you can use one of the 2 below,
TrendMicro's HouseCall
ActiveScan

Be sure and give the Temp folders a cleaning out now and then as well, Make sure after you clean your Temp files to empty out your Recycle bin as well.
For ease use the following program
Download and install Cleanup
Run "Cleanup" and when it has finished, Reboot

Remeber to Check Windows for updates

Probably a good time to create a new restore point See Here Name it clean or something like that,
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#10
hwaihaijoe

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oh yeah!! hehe thanks a lot... but im just wondering how come my add/remove program doesn't shown all the programs that i installed??
  • 0

#11
don77

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  • Start HijackThis
  • Click on the Config button
  • Click on the Misc Tools button
  • Click on the Open Uninstall Manager button.
  • You can click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad into this topic please,

  • 0

#12
hwaihaijoe

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this is the list of my add/remove program manager.

Ad-Aware SE Personal
Advanced System Optimizer 2.01.2
HijackThis 1.99.1
McAfee SecurityCenter
McAfee VirusScan
mIRC
Spybot - Search & Destroy 1.4
WinPatrol
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