I appreciate that it says Micorosoft word 2007
but I think it is worth tryingCritical Update: Cannot find scanned image or document files after scanning completes. ►
2011-02-19 , Version:3.0, 28.47MWhen scanning after installing or upgrading to HP Solution Center 13, scanning appears to complete correctly, however scanned images or documents cannot be found on the computer.More infoHP Print Driver Update ►
2009-05-27 , Version:1.0, 15.78MThis Print Driver Update contains improvements for issues related to the following applications and/or print functionality: Microsoft Office 2007 Duplex printing via network Printing from Intuit ...
and you may find that the HP tools listed here may provide a more meaningful diagnosishttp://h10025.www1.h...ct=3192753#N263
I would also be tempted to try another usb port, especially if you have it connected to a usb hub, I would connect direct to the usb ports on the rear of the computer
I do not quite understand this
it has a usb connection, which the printer wizard advised itself as not necessary to use with,
Clearly as you will also have concluded it is some other program, utility or file system error that has changed some setting.