[glassJAwed]

Hi guys! So, I'm currently having a bit of a panic. I've scoured the internet for a solution, but it seems my case isn't exactly normal, so I thought I'd ask here. Anyway, here's my problem:

I just got home after 3 weeks of being away, booted up my computer and got the error "BAD_POOL_HEADER". I didn't have time to jot down the codes displayed on screen before the dump was finished and my PC rebooted itself. I didn't really worry because I've had a few of them in the past, and was able to solve my problem by going into safe mode and uninstalling something. The thing is, I'd had nothing for a few months before leaving, so didn't know what I'd have to do.

I tried to start my computer up again, but the screen would flash blue for all of a second and reboot again. I tried starting up in safe mode, the same thing happens. I'm unable to do anything; no scans, no checking of dumps, nothing.

I'm really at a loss for what to do, and I don't know whether anyone will be able to help me here either. If you need any more information, just let me know. And thank you.

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When you get to the Safe Mode (Advanced Boot Options) menu, select Disable automatic restart on system failure
. Post the data from the BSOD screen please.

[Ztruker]

When you get to the Safe Mode (Advanced Boot Options) menu, select Disable automatic restart on system failure
. Post the data from the BSOD screen please.

[glassJAwed]

There's no error code on the BSOD. As far as I'm aware, nothing to single it out. It merely says the following:

"A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select safe mode."

That's it. I know they're all instructions, but I have no idea what to do for reasons I previously outlined.

[Ztruker]

Did you disable automatic restart? That should have given you a BSOD (Blue Screen error).

Many times, BAD_POOL_HEADER problems are caused by defective memory.

If you have more then one memory module in your computer, try removing them one at a time and see if that resolves the problem.

Power off
Open computer
Remove one memory module
Power on

If it boots, replace the memory module. If the same problem, repeat above by putting the one back and remove another.

[happyrock]

another thing that will give you the BAD_POOL_HEADER error is the hard drive ...run chkdsk /r from a command prompt