[nana caudill]

how to remove the virises from pc?

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Hello nana caudill , Welcome to GeeksToGo

My name is dxfan101010 (dxfan for short) and I will be assisting you with your malware issue. Before continuing please read this post carefully.

• **Please note that i am in training so each post must be approved by an expert this can cause a sligth delay.
  
• It is recommended that you Print Or Save these instructions to The Desktop, as part of the fix could involve using Safe Mode
• Malware removal is a multistage process. Please stay with me until I give you the All Clear
• One that note please realize that these logs take time to review and I am a volunteer. Please be patient while I review your logs.
• Follow all directions in the Order Posted. Not following the order can cause problems instead of fixing them.
• Please Do Not run any programs / scans unless I request them.
• When asked to post logs, Please Do Not use the attachment feature. Instead copy and paste them directly into your post.
• If you have any questions, ask them Before continuing with the directions.
• In order to remain fair, If you don't reply to this thread within 3 days it will be closed.
• If you have run any removal programs or have experienced a change in symptoms since you posted this log please tell me.

Is the computer acting odd? Any pop Ups or redirects when using google.

OTL Custom Scan

• Download OTL to your Desktop
• Double click on the icon to run it.
• Make sure all other windows are closed and to let it run uninterrupted.
• When the window appears, underneath Output at the top, make sure Stadard output is selected.
• Select Scan all users
• Under Extra Registry select Use Safelist
• Check the boxes beside LOP Check and Purity Check.
• Under the Custom Scans/Fixes box copy and paste this in:
  

  netsvcs
  %SYSTEMDRIVE%\*.exe
  /md5start
  services.*
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  /md5stop
  HKEY_CURRENT_USER\Software\Microsoft\Windows Media\WMSDK\Local\AutoProxyCache /s
  CREATERESTOREPOINT
  

• Click the button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open OTL.Txt and Extras.txt in Notepad windows.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files and post them with your next reply.

[dxfan1010101]

Hello nana caudill , Welcome to GeeksToGo

My name is dxfan101010 (dxfan for short) and I will be assisting you with your malware issue. Before continuing please read this post carefully.

• **Please note that i am in training so each post must be approved by an expert this can cause a sligth delay.
  
• It is recommended that you Print Or Save these instructions to The Desktop, as part of the fix could involve using Safe Mode
• Malware removal is a multistage process. Please stay with me until I give you the All Clear
• One that note please realize that these logs take time to review and I am a volunteer. Please be patient while I review your logs.
• Follow all directions in the Order Posted. Not following the order can cause problems instead of fixing them.
• Please Do Not run any programs / scans unless I request them.
• When asked to post logs, Please Do Not use the attachment feature. Instead copy and paste them directly into your post.
• If you have any questions, ask them Before continuing with the directions.
• In order to remain fair, If you don't reply to this thread within 3 days it will be closed.
• If you have run any removal programs or have experienced a change in symptoms since you posted this log please tell me.

Is the computer acting odd? Any pop Ups or redirects when using google.

OTL Custom Scan

• Download OTL to your Desktop
• Double click on the icon to run it.
• Make sure all other windows are closed and to let it run uninterrupted.
• When the window appears, underneath Output at the top, make sure Stadard output is selected.
• Select Scan all users
• Under Extra Registry select Use Safelist
• Check the boxes beside LOP Check and Purity Check.
• Under the Custom Scans/Fixes box copy and paste this in:
  

  netsvcs
  %SYSTEMDRIVE%\*.exe
  /md5start
  services.*
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  /md5stop
  HKEY_CURRENT_USER\Software\Microsoft\Windows Media\WMSDK\Local\AutoProxyCache /s
  CREATERESTOREPOINT
  

• Click the button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open OTL.Txt and Extras.txt in Notepad windows.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files and post them with your next reply.

[Essexboy]

Due to lack of feedback, this topic has been closed.

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