[SleepyDude]

Ok I'll give it a try. Do I run the "short test" or the "extended test"?

You can run both but the extended test its the more important because will scan all the HDD sectors.

[Advertisements]

When I tried to "start test" it said "please select the target drive to test" but it won't let me select anything in the window. There's nothing that will check or highlight... here's a screenshot.

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[uc577]

When I tried to "start test" it said "please select the target drive to test" but it won't let me select anything in the window. There's nothing that will check or highlight... here's a screenshot.

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[SleepyDude]

Did the tool ask permission to run as Administrator?

If not right click the program icon and choose run as Administrator to see if it helps.

[uc577]

It asked me permission to run the program because it said that the publisher couldn't be verified and I had earlier disabled administrator security because the original article you referred me to said that would make the disk creation process less problematic. I can select any of the buttons on the bottom but I don't know how to "select the drive". I'm using internet explorer, I don't know if that has anything to do with why it might not be working right?

I usually use firefox, but since the whole issue began, when I try to use firefox it tells me it's already running and to reboot to close it but according to my task manager, it's not.

[uc577]

I actually tried googling the issue with the diagnostic tool and found that someone else in another forum had the same issue as me but I don't really understand what the admin there was suggesting to fix it.

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[SleepyDude]

Hi,

Forget the tool it seems it doesn't work for Toshiba drives despite the fact its on the Toshiba support page for the hard disk you have, also I'm not sure that it will try to fix the problem.

I want to check the SMART values for the Hard Drive...

- download Portable DiskCheckup 3.1 Build 1005 (link corrected)
- extract the zip to c:\ or other drive it will create a folder called Portable DiskCheckup, run DiskCheckup.exe inside the folder
- click the icon representing your Hard Disk
- click the Export button
- check all the three box's (Drive Information, SMART Atributes and Smart History)
- on the History Export Options select All Atributes
- save the file DriveInfo.txt as DriveInfo1.txt in to the Desktop
- open the file DriveInfo1.txt and copy & paste the report to your reply

Edited by SleepyDude, 09 September 2012 - 03:05 PM.

[uc577]

Hi, am I supposed to be downloading "Portable HD Tune" or "7-Zip File Manager"? I tried to run the first thing on the page but my security program suggested I stop it and it was downloading aol toolbars (the "Portable HD Tune"). Then I repeated the steps and it's trying to download "7-Zip".
I'm not sure if I clicked the wrong thing..
This is what I clicked through the second time.

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[SleepyDude]

Sorry on my post above i have the wrong link, the correct is this one
Portable DiskCheckup 3.1 Build 1005

After clicking on the Download image above the screenshot it open a second page look for
Download Locations for Portable DiskCheckup 3.1 Build 1005

and choose to download from one of these mirrors:
- Softpedia Mirror (US)
- Softpedia Mirror (UK)
- Softpedia Mirror (RO)

P.S.: If you use firefox or google chrome with Adblock plus most of those crap on the pages will be gone...

Edited by SleepyDude, 09 September 2012 - 03:07 PM.

[uc577]

Ok I got the report but I'm not sure if it worked properly because I see error messages at the end, but this is what it says.
__________________________________________________________________________

*** DiskCheckup V3.1 Build: 1005 Report ***

SysInfo DLL Version: SysInfo v1.0 Build: 1028
Time of export: 17:32:00 09-Sep-2012

Device information:
Device ID: 0
Interface: ATA
Device Capacity: 476937 MB
Serial Number: 802ITE5GT
Model Number: TOSHIBA MK5056GSY
Firmware Revision: LH003C
Partitions:
C: 452428 MB
D: 24206 MB
F: 99 MB

ATA information:

Disk geometry:
Cylinders: 60801
Tracks/Cylinder: 255
Sectors/Track: 63
Bytes/Sector: 512
Total disk sectors: 976773168
Logical sector size: 512
Physical sector size: 512
Media rotation rate: 7200 RPM
Buffer size: 16384 KB
ECC size: 4 Bytes

Standards compliance:
ATA8-ACS Supported: Yes
ATA/ATAPI-7 Supported: Yes
ATA/ATAPI-6 Supported: Yes
ATA/ATAPI-5 Supported: Yes
ATA/ATAPI-4 Supported: Yes
Serial/Parallel: Serial
SATA 3.0 Compilance: No
SATA 2.6 Compilance: Yes
SATA 2.5 Compilance: Yes
SATA II: Ext Compilance: Yes
SATA 1.0a Compilance: Yes
ATA8-AST Compilance: Yes
World Wide ID: 50000392B18805B8

Feature support:
SMART supported: Yes
SMART enabled: Yes
SMART self-test supported: Yes
SMART error log supported: Yes
LBA supported: Yes
IORDY supported: Yes
CFast supported: No
DMA supported: Yes
Maximum Multiword DMA mode supported: 2
Multiword DMA selected: None
Maximum UltraDMA mode supported: 5
UltraDMA selected: 5
Maximum PIO mode supported: 4
SATA Compliance: Yes
NCQ priority information supported: No
Unload while NCQ commands are outstanding supported: Yes
Phy Event Counters supported: Yes
Receipt of power management requests supported: No
NCQ feature set supported: Yes
SATA Gen2 Signaling Speed (3.0Gb/s) supported: Yes
SATA Gen1 Signaling Speed (1.5Gb/s) supported: Yes
Software Settings Preservation: Supported, Enabled
In-order data delivery: Not supported
Initiating power management: Supported, Enabled
DMA Setup auto-activation: Supported, Enabled
Non-zero buffer offsets: Not supported
Trusted Computing supported: No
Host Protected Area (HPA) supported: No
Read look-ahead supported: Yes
Read look-ahead enabled: Yes
Write cache supported: Yes
Write cache enabled: Yes
Power management supported: Yes
Security mode supported: Yes
Security mode enabled: No
Device Configuration Overlay (DCO) supported: Yes
48bit Addressing supported: Yes
Auto Acoustic Managment (AAM) supported: No
Power-up in Standby (PUIS) supported: No
Advanced Power Management (APM) supported: Yes
Advanced Power Management (APM) enabled: Yes
Current APM level: Minimum power consumption without Standby
CompactFlash Association (CFA) supported: No
General Purpose Logging (GPL) supported: Yes
Streaming supported: No
Media card pass through supported: No
Extended power conditions supported: No
Extended status reporting supported: No
Write-read-verify supported: No
Free-fall control supported: No
TRIM command supported: No
SCT command transport supported: Yes
NV Cache enabled: No
NV Cache Power Management supported: No

SMART ATTRIBUTES:
ID Description Status Value Worst Threshold Raw Value TEC
---------------------------------------------------------------------------------------------------------------------------------------------
1 Raw Read Error Rate OK 100 100 50 0 N.A.
2 Throughput Performance OK 100 100 50 0 N.A.
3 Spin Up Time OK 100 100 2 2174 N.A.
4 Start/Stop Count OK 100 100 0 1653 N.A.
5 Reallocated Sector Count OK 100 100 10 0 N.A.
7 Seek Error Rate OK 100 100 50 0 N.A.
8 Seek Time Performance OK 100 100 50 0 N.A.
9 Power On Time OK 91 91 0 3710 N.A.
10 Spin Retry Count OK 133 100 30 0 N.A.
12 Power Cycle Count OK 100 100 0 1650 N.A.
183 SATA Downshift Error Count OK 100 100 1 2 N.A.
184 End-to-End error OK 100 100 97 0 N.A.
185 Head Stability OK 100 100 1 65535 N.A.
187 Reported Uncorrectable Errors OK 100 100 0 0 N.A.
188 Command Timeout OK 100 100 0 0 N.A.
189 High Fly Writes OK 100 100 1 0 N.A.
190 Temperature Difference from 100 OK 62 45 45 656539686 N.A.
191 G-sense Error Rate OK 100 100 0 89 N.A.
192 Power off Retract Count OK 100 100 0 458759 N.A.
193 Load Cycle Count OK 99 99 0 13295 N.A.
196 Reallocation Event Count OK 100 100 0 0 N.A.
197 Current Pending Sector Count OK 100 100 0 1 N.A.
199 UltraDMA CRC Error Count OK 200 200 0 0 N.A.

SMART HISTORY:
Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

[SleepyDude]

Hi,

The report is fine it show the Reallocated Sector Count i need to check.
Open the Command Prompt as Administrator, to run chkdsk.

- Click Start on the search box write cmd
- on the search result right click cmd.exe and select Run as Administrator
- write the command

chkdsk /X /R C:

It should ask you if you want to do the check disk on next reboot choose Yes and then Restart the system.
The check disk can take a long time to complete, let it run...

When the check disk finish, please run DiskCheckup again and post a new report.

[uc577]

Wow you were right that took a while haha.
Here's the new report

______________________________________________________________

*** DiskCheckup V3.1 Build: 1005 Report ***

SysInfo DLL Version: SysInfo v1.0 Build: 1028
Time of export: 20:23:53 10-Sep-2012

Device information:
Device ID: 0
Interface: ATA
Device Capacity: 476937 MB
Serial Number: 802ITE5GT
Model Number: TOSHIBA MK5056GSY
Firmware Revision: LH003C
Partitions:
C: 452428 MB
D: 24206 MB
F: 99 MB

ATA information:

Disk geometry:
Cylinders: 60801
Tracks/Cylinder: 255
Sectors/Track: 63
Bytes/Sector: 512
Total disk sectors: 976773168
Logical sector size: 512
Physical sector size: 512
Media rotation rate: 7200 RPM
Buffer size: 16384 KB
ECC size: 4 Bytes

Standards compliance:
ATA8-ACS Supported: Yes
ATA/ATAPI-7 Supported: Yes
ATA/ATAPI-6 Supported: Yes
ATA/ATAPI-5 Supported: Yes
ATA/ATAPI-4 Supported: Yes
Serial/Parallel: Serial
SATA 3.0 Compilance: No
SATA 2.6 Compilance: Yes
SATA 2.5 Compilance: Yes
SATA II: Ext Compilance: Yes
SATA 1.0a Compilance: Yes
ATA8-AST Compilance: Yes
World Wide ID: 50000392B18805B8

Feature support:
SMART supported: Yes
SMART enabled: Yes
SMART self-test supported: Yes
SMART error log supported: Yes
LBA supported: Yes
IORDY supported: Yes
CFast supported: No
DMA supported: Yes
Maximum Multiword DMA mode supported: 2
Multiword DMA selected: None
Maximum UltraDMA mode supported: 5
UltraDMA selected: 5
Maximum PIO mode supported: 4
SATA Compliance: Yes
NCQ priority information supported: No
Unload while NCQ commands are outstanding supported: Yes
Phy Event Counters supported: Yes
Receipt of power management requests supported: No
NCQ feature set supported: Yes
SATA Gen2 Signaling Speed (3.0Gb/s) supported: Yes
SATA Gen1 Signaling Speed (1.5Gb/s) supported: Yes
Software Settings Preservation: Supported, Enabled
In-order data delivery: Not supported
Initiating power management: Supported, Enabled
DMA Setup auto-activation: Supported, Enabled
Non-zero buffer offsets: Not supported
Trusted Computing supported: No
Host Protected Area (HPA) supported: No
Read look-ahead supported: Yes
Read look-ahead enabled: Yes
Write cache supported: Yes
Write cache enabled: Yes
Power management supported: Yes
Security mode supported: Yes
Security mode enabled: No
Device Configuration Overlay (DCO) supported: Yes
48bit Addressing supported: Yes
Auto Acoustic Managment (AAM) supported: No
Power-up in Standby (PUIS) supported: No
Advanced Power Management (APM) supported: Yes
Advanced Power Management (APM) enabled: Yes
Current APM level: Minimum power consumption without Standby
CompactFlash Association (CFA) supported: No
General Purpose Logging (GPL) supported: Yes
Streaming supported: No
Media card pass through supported: No
Extended power conditions supported: No
Extended status reporting supported: No
Write-read-verify supported: No
Free-fall control supported: No
TRIM command supported: No
SCT command transport supported: Yes
NV Cache enabled: No
NV Cache Power Management supported: No

SMART ATTRIBUTES:
ID Description Status Value Worst Threshold Raw Value TEC
---------------------------------------------------------------------------------------------------------------------------------------------
1 Raw Read Error Rate OK 100 100 50 0 N.A.
2 Throughput Performance OK 100 100 50 0 N.A.
3 Spin Up Time OK 100 100 2 2162 N.A.
4 Start/Stop Count OK 100 100 0 1655 N.A.
5 Reallocated Sector Count OK 100 100 10 0 N.A.
7 Seek Error Rate OK 100 100 50 0 N.A.
8 Seek Time Performance OK 100 100 50 0 N.A.
9 Power On Time OK 91 91 0 3715 N.A.
10 Spin Retry Count OK 133 100 30 0 N.A.
12 Power Cycle Count OK 100 100 0 1652 N.A.
183 SATA Downshift Error Count OK 100 100 1 2 N.A.
184 End-to-End error OK 100 100 97 0 N.A.
185 Head Stability OK 100 100 1 65535 N.A.
187 Reported Uncorrectable Errors OK 84 84 0 16 N.A.
188 Command Timeout OK 100 100 0 0 N.A.
189 High Fly Writes OK 100 100 1 0 N.A.
190 Temperature Difference from 100 OK 57 45 45 790560811 N.A.
191 G-sense Error Rate OK 100 100 0 89 N.A.
192 Power off Retract Count OK 100 100 0 458759 N.A.
193 Load Cycle Count OK 99 99 0 13301 N.A.
196 Reallocation Event Count OK 100 100 0 0 N.A.
197 Current Pending Sector Count OK 100 100 0 1 N.A.
199 UltraDMA CRC Error Count OK 200 200 0 0 N.A.

SMART HISTORY:
Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

Error retrieving history

[SleepyDude]

Hi,

Can you post the chkdsk result, please follow the steps on this page
Windows 7 - Check Disk (chkdsk) - Read Event Viewer Log

[uc577]

Hi
I got as far as clicking "find next" of "chkdsk" but I'm a little confused after that because my window looks different than the one shown in the link
This is what my window looks like under "Event Viewer" and under "Application"

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[SleepyDude]

Hi,

You are in the right place, on the Application category check the source column and try to locate a event from winlogon or chkdsk, when you select the line on the general tab you will see text with the result of command chkdsk.

[uc577]

I can't find anything in the source column named "chkdsk" but I do see "winlogon" multiple times from the date I did the disk check. I don't know which to click though
This is the most recent of them. What am I supposed to select in the general tab?

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