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BSOD Bad_Pool_Header with minidump


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#1
Dovahken

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Yo, earlier turned on my pc, and it blue screened with the error Bad_Pool_Header. It had been on 4 hours before hand and during the session before it Blue screened I installed no new hardware or software. I ran though the .dmp with OSR online and this is what it said:

Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`03459000 PsLoadedModuleList = 0xfffff800`03695e70
Debug session time: Fri Sep 14 12:36:07.614 2012 (UTC - 4:00)
System Uptime: 0 days 0:02:29.753
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffffa8006f4b0c0, The pool entry we were looking for within the page.
Arg3: fffffa8006f4b140, The next pool entry.
Arg4: 000000000c08000c, (reserved)

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR: 0x19_20

POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff800037000e0
GetUlongFromAddress: unable to read from fffff80003700198
fffffa8006f4b0c0 Nonpaged pool

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: htcUPCTLoader.

CURRENT_IRQL: 1

IRP_ADDRESS: ffffffffffffff88

LAST_CONTROL_TRANSFER: from fffff800035fb6d3 to fffff800034c9040

STACK_TEXT:
fffff880`0a7ce6b8 fffff800`035fb6d3 : 00000000`00000019 00000000`00000020 fffffa80`06f4b0c0 fffffa80`06f4b140 : nt!KeBugCheckEx
fffff880`0a7ce6c0 fffff800`034e84be : 00000000`a0000003 00000000`00000000 fffffa80`20206f49 fffffa80`07051c80 : nt!ExFreePool+0xda4
fffff880`0a7ce770 fffff800`034cb966 : 00000000`00000000 00000000`65706950 00000000`00000001 fffff8a0`04a5fc50 : nt!IopCompleteRequest+0x5ce
fffff880`0a7ce840 fffff880`04d17bd6 : fffffa80`0607ba10 00000000`00000000 fffffa80`06f4b100 00000000`00000000 : nt!IopfCompleteRequest+0x6f6
fffff880`0a7ce930 fffffa80`0607ba10 : 00000000`00000000 fffffa80`06f4b100 00000000`00000000 fffff880`0a7ce9a0 : EtronHub3+0x5bd6
fffff880`0a7ce938 00000000`00000000 : fffffa80`06f4b100 00000000`00000000 fffff880`0a7ce9a0 00000000`20206f49 : 0xfffffa80`0607ba10


STACK_COMMAND: kb

FOLLOWUP_IP:
EtronHub3+5bd6
fffff880`04d17bd6 ?? ???

SYMBOL_STACK_INDEX: 4

SYMBOL_NAME: EtronHub3+5bd6

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: EtronHub3

IMAGE_NAME: EtronHub3.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4d67ec3b

FAILURE_BUCKET_ID: X64_0x19_20_EtronHub3+5bd6

BUCKET_ID: X64_0x19_20_EtronHub3+5bd6

Followup: MachineOwner

Additionally I will upload the .dmp. Any help whatsoever will be appreciated so so much!
also I updated my nvidia driver after it BSOD and that did nothing

Cheers!
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#2
Macboatmaster

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Welcome to Geeks to Go

What is connected please USB besides mouse and keyboard, if it is a desktop

Go to your motherboard site
Find the download for
Etron USB 3.0 Driver

download it and follow the installation instructions

Also check that on the power management tab it is UNCHECKED for allow windows to turn off power to this device
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#3
Dovahken

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Hi cheers for replying. My pcs a desktop and connected are speakers,a mic, and 2 screens. how do I install usb 3.0 when in safe mode?
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#4
Macboatmaster

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What is connected please USB besides mouse and keyboard, if it is a desktop



"connected are speakers,a mic, and 2 screens"
So which of those is USB please?



What is the motherboard please?
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#5
Dovahken

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Looks like its working alright thanks so so much! seems to be the usb driver
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#6
Macboatmaster

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Pleased it worked.
Come back as you need of course, on this topic please, if it is the same issue eg. crashes, even if an apparently different Error Code
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