[CompCav]

No problems, you need both and they are the latest version of Java for 32 bit and 64 bit browsers. Since you have Windows 7 64 bit you have Internet explorer 9 in both versions and Firefox is a 32 bit only version. Good job


Are there any remaining issues with the computer?

[Advertisements]

Thank you so much. No problems that I see. Now what about all the applications sitting on my desktop?

[LibbyL1961]

Thank you so much. No problems that I see. Now what about all the applications sitting on my desktop?

[LibbyL1961]

Also in your opinion should I purchase Kapersky or Titanum which I have trial installed?

[CompCav]

I would not do either, instead I would use one of the following:

Antivirus Software:

Antvirus software is a necessity. This is your primary line of defense against the type of malware that has infected your computer. Each of the following products have real-time protection and scheduled scans. Please choose one, install it, update the antivirus database/definitions, and run a complete scan.

• Grisoft's Avast! Free Edition
• Microsoft's Microsoft Security Essentials

These are among the best free antivirus/antispyware products.
*Please note* You should never install more than one anti-virus program on a PC because it will cause conflicts.


I have personal machines with Avast and with Microsoft's AntiVirus and I am very happy with them.

• Please download one of them to your desktop.
• Go here for directions to uninstall the TrendMicro Titanium
• Reboot and install the free AV you downloaded

Once you have completed this, please come back and I will give you directions to cleanup your desktop and finalize this process


Regards,

CompCav

[LibbyL1961]

Hello
How are you. I am sorry but not feeling well at all. I had to stop my body for a day, so did no work and let my sleep catch up yesterday.
I completed the uninstall and installed Avast Free. Thank you.

As for clean up the only programs installed other that avast after all this is
1. malware bytes
2. kapersky security scan
Lot of other things on the desk top though
OTL
SecurityCheck
aswMBR
adwclener
javara

and of course the icons for Avast, malware byte, and Kapersky

[CompCav]

Sorry you are not feeling well, get well soon!

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Your log now appears clean

The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  

  :Commands
  [resethosts]
  [emptytemp]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done

Run OTL and hit the Cleanup button. It will remove all the programs we have used plus itself.



We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
• Click Yes to confirm.
• Click OK.

SPRING CLEAN

To manually create a new Restore Point

• Go to Control Panel and select System
• Select System
• On the left select System Protection and accept the warning if you get one
• Select System Protection Tab
• Select Create at the bottom
• Type in a name i.e. Clean
• Select Create

Now we can purge the infected ones

• GoStart > All programs > Accessories > system tools
• Right click Disc cleanup and select run as administrator
• Select Your main drive and accept the warning if you get one
• For a few moments the system will make some calculations
• Select the More Options tab
• In the System Restore and Shadow Backups select Clean up
• Select Delete on the pop up
• Select OK
• Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:

Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programs on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

Keep safe

[LibbyL1961]

Sorry
This is daughter and she said sorry she will do tommorrow i make her lay down she still sick.

[CompCav]

There is no hurry just take your time and get feeling better.

[LibbyL1961]

Went to the Doctor yesterday: Bronchitis; so started the prescribed Antibotic and Steroids . I still hate not following up.

[CompCav]

Get well, no worries!!!!

[LibbyL1961]

Hello

I am back. Stilling weak but better, so wanted to know if we can finish cleaning my laptop off. Hope you have been well.

[CompCav]

Glad you are feeling better. Have you done the cleanup steps in Post #21? If you have then we are done if not please let me know what issues you have.

Regards,

CompCav

[LibbyL1961]

I did do that step. But I have all kinds of program still on my desktop. Also I see that wild tangent games is in my programs and I am not sure why as of the 9-26 I am about ready to take this back.

[CompCav]

OK any of the tools or text files that we used that are still on your desktop can be deleted by right clicking on them and then selecting delete.

Also I see that wild tangent games is in my programs and I am not sure why as of the 9-26

Were they gone, your logs show they are installed and were hidden earlier.
What do you want to do with them?

[LibbyL1961]

I just thought that they were not good to have, and I did not see them before, It shows the 26th,but it strange many of my programs show the 9/26 when I know I had them before this.