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Heur.agent/gen-white box, pup.babylon toolbar and pup.bprotector virus


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#31
Essexboy

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OK lets remove my tools first... When you have to repair the net connection does windows state what the problem is ?

Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :Commands
    [resethosts]
    [emptytemp]
    [CLEARALLRESTOREPOINTS]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done

Remove ComboFix
  • Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  • In the Run box, type in ComboFix /Uninstall
    (Notice the space between the "x" and "/")
    then click OK

    Posted Image
  • Follow the prompts on the screen
  • A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.

Posted Image Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:
  • Go to this site and click Do I have Java
  • It will check your current version and then offer to update to the latest version


Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Posted Image Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe :wave:
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#32
emmasabel78

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Hi,

All done, I think I may not have been giving the internet enough time to load up. Eveything seems to be working ok now. There are a few small little things that it sill does.

1) when I first switch on and before the log on screen comes up it still comes up with a warning saying it could not log me on make sure I spelt my username correctly.

2) when I have logged and windows opens up the found new hardware wizzard keeps popping up

3) In my Gmail no pictures are being displayed when I open emails, I've tried clicking the link that says always display pictures from ...bla bla site but it doens't make a difference.


Of course I'm sure those 3 things are very minor in the grand scheme of things.

Thank you so much for all you've done to help me, I truely can't thank you enough :)
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#33
Essexboy

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Lets look at the new hardware wizard first

Go to control panel > system > hardware tab > device manager
Are there any yellow exclamation marks/triangles ?
If so what is the device named


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#34
emmasabel78

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Good afternoon,

This is what I've found: I've attached a screen dump image of an unkown device?

Thanks, Em

Attached Thumbnails

  • screen dump of unkown device driver.JPG

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#35
Essexboy

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Grand .. Could you look under the driver tab and let me know what driver it refers to

Meanwhile right click the unknown device and select disable, that will stop it popping up at every boot

Could you check this out for the Gmail images Link
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#36
emmasabel78

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Hi, there were no details for the driver at all so I just right clicked and uninstalled it - that seems to have fixed it.

The images on gmail have been fixed now with your link to the tips on viewing images.

The only problem I have now is that log in message that appears when the laptop is first turnen on - not to serious though and I can live with it if there's no solution.

thanks for all your help :D

Em
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#37
Essexboy

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OK lets try this .. Follow the steps here to turn off the welcome screen

Then go Start -> Run and type in the following:

control userpasswords2

Uncheck "Users must enter a username and password to use this computer" - you may then choose to store a password or proceed with no password.
Click "OK" to save your changes.

Reboot and let me know if that works.. At this stage a password should not be required. If it does we will then reset the password
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#38
emmasabel78

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Hi,

I've just done that, the welcome screen didn't come up but the same warning message popped up and I still had to enter my password as normal. The users must enter a username and password box was not checked in the first place either :/
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#39
Essexboy

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OK now recheck that

The users must enter a username and password box was not checked in the first place either

and then reboot and see if that cures it
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#40
emmasabel78

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Yahoooo, that's totally fixed it :D - running like a dream thanks a million
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#41
Essexboy

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Nice, are you a happy bunny now :lol:
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#42
emmasabel78

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I certainly am :) thank you once again
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#43
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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