[newbee2001]

 avptool_sysinfo.zip   10KB   84 downloadsSorry, I didn't read the instructions. Looks like it went from 60% to 100% very quickly. Anyways I got the zip file and attaching it.

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How is your system now? Any Problems?

[maliprog]

How is your system now? Any Problems?

[newbee2001]

Its gotten lot better. Thanks. Internet works great, I can open windows explorer without any issues.

But I keep getting the AVG resident shield alerts saying 'Multiple Threat Detection' -- Found tracking cookie.advertising, tracking cookie.atdmt etc.. I've uninstalled AVG before I posted my question here but looks like it wasn't completely uninstalled. I found online that there is another way of uninstalling. Should I completely uninstall AVG and reinstall latest AVG? Please advice.

Thanks.

[maliprog]

Can you try AVG remover again and see if it works now. Let me know results.

[newbee2001]

I still get the same error '2012-10-09 06:58:19,878 ERROR Wrong application platform. Use corresponding application version for 32bit or 64bit systems'.

If I go to 'All Programs -> AVG2011 -> Uninstall AVG' it took me to the next step. Should I try this option?

[maliprog]

If I go to 'All Programs -> AVG2011 -> Uninstall AVG' it took me to the next step. Should I try this option?

Yes please. Try standard uninstall process. If you uninstall it then download new version of AVG and install it.

[newbee2001]

I've uninstalled AVG2011 and got the message that it uninstalled successfully but I still see the folder AVG2011 and also see the AVG icon in the system tray. I went ahead and installed AVG2013 trial version. I don't see anymore resident shield alerts. Should I run the AVG virus scan?

[newbee2001]

Please advise the next steps. Thanks.

[maliprog]

Hi newbee2001,

There is no need to run it right now because we did VRT scan. You can do AVG scan after we fix your PC.

Any problems with your system now?

[newbee2001]

It appears to be working fine but I am not sure whether or not my computer is completely disinfected. Thanks.

[maliprog]

Hi newbee2001,

but I am not sure whether or not my computer is completely disinfected

You can do AVG scan and make sure everything is fine

Your logs and system are clean now. I'm glad we fix up your computer.

Step 1

Please close all running programs and Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :OTL
  
  :Commands
  [purity]
  [emptytemp]
  [resethosts]
  [clearallrestorepoints]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done

Step 2

We need to clean up your PC from programs we used.

Please start OTL one more time and click CleanUp button. OTL will restart your system at the end.

In case that any of the software we used in this fix still remains on your system please delete it manually (Right click on it and select Delete).

General recommendations

Here are some recommendations you should follow to minimize infection risk in the future:

1. Something to read

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

2. Make Backups of Important Files

Please read this article Home Computer Data Backup.

3. Regularly update your software

To eliminate design flaws and security vulnerabilities, all software needs to be updated to the latest version or the vendor’s patch installed.

You should download Update Checker from here. The program will automaticly check for newer version of software installed on your system.

[newbee2001]

Hi Maliprog,

I did run AVG scan and it came up with no infections. I've also completed other steps. Thank you so much for your time. I really appreciate all your help.

One last question, is it 'SYSWOW64' virus that affected my system? were there more than one? Just curious.


Thanks.

[maliprog]

One last question, is it 'SYSWOW64' virus that affected my system? were there more than one? Just curious.

You were infected with ZeroAccess trojan (on of its variant). That was main infection. We also removed all other unwanted programs that usually comes with this infection with VRT tool so you wont reinfect your self.

Glad I could help. Goodbye and stay safe

[maliprog]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.