[helpmequick]

hi everyone im new here so hello! i really need some help i have he bsod i cant start the pc which runs on xp home edition i got it after the met police cash scam virus usually malware bytes gets rid of i but not this time and now i get the bsod i cant get into any safe mode etc or make the system use a earlier restore point it wont even let me load a cd so im at a total loss

really need it working as it has things on it i need to move abroad in 2 weeks!!!!

thanks guys

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Please print these instruction out so that you know what you are doing
Using a different computer

• Download OTLPENet.exe to your desktop
• Download Farbar Recovery Scan Tool and save it to a flash drive.
• Ensure that you have a blank CD in the drive
• Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
• Reboot the sick system using the boot CD you just created.
  Note : If you do not know how to set your computer to boot from CD follow the steps here
• As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads
• Your system should now display a Reatogo desktop.
  Note : as you are running from CD it is not exactly speedy
• Insert the flash drive with FRST on it
• Locate the flash drive and run FSRT
• The tool will start to run.
  
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

[Essexboy]

Please print these instruction out so that you know what you are doing
Using a different computer

• Download OTLPENet.exe to your desktop
• Download Farbar Recovery Scan Tool and save it to a flash drive.
• Ensure that you have a blank CD in the drive
• Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
• Reboot the sick system using the boot CD you just created.
  Note : If you do not know how to set your computer to boot from CD follow the steps here
• As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads
• Your system should now display a Reatogo desktop.
  Note : as you are running from CD it is not exactly speedy
• Insert the flash drive with FRST on it
• Locate the flash drive and run FSRT
• The tool will start to run.
  
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

[helpmequick]

hi i tried to load a operating cd i wont allow me to even get that far before the blude screen pops up

[Essexboy]

When you reboot the computer with the CD in the drive do you get the following option :

Press any key to load from CD

[helpmequick]

no i can usually get to the f8 screen if i tap it soon as i turn on the pc but no matter what i press after that i get the blue screen only started getting the blue screen since i got that annoying virus im using my laptop now

[Essexboy]

You need to set the computer BIOS to boot from CD

Note : If you do not know how to set your computer to boot from CD follow the steps here

[helpmequick]

hi sorry but how do i get to the boot menu do i switch pc on and tap f8?

[Essexboy]

http://www.hiren.inf...bios-boot-cdrom if you look at this page it will show you how to access it and set it up

[helpmequick]

hi i looked at the link but what i mean is what is the boot menu/screen is this the screen i see when i tap f8??

[Essexboy]

What is you computer type ? Generally if you press escape as soon as the system boots you should get to the BIOS menu

[helpmequick]

its a dell dimension 3100 pc

[Essexboy]

OK .. To access the BIOS, press F2 during the POST screen to enter the BIOS
Then under boot devices set CD first and HDD second

[helpmequick]

yep tried that and it wont let me into it,really at a loss with it

[helpmequick]

ahhh haa this time it let me in!! ok i switched the drives round now so whats next thing is the screen shots u posted before look nothing like what i get up on my other pc

[helpmequick]

hmmmmm just switched it off and loaded it up but it wont do anything the bsod just comes back before it loads the cd