[gwennismam]

my compaq presario cq62 notebook operating system windows 7 after updated screen went grey with pink horizontal line across bottom , started to go back to factory settings windows boot manager screen as come on 1 insert windows install disc ect 2 choose language click next 3 click repair tried running disc nothing opening
file ;\boot\bcd
status;oxc000000f
info; an error occurred while attempting to read boot config data
cant pass this screen cant shut down
can anyone help please

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Hello gwennismam,

Welcome to Geekstogo.

Now let's see if we can help you.

Download the following three programmes to your desktop :

1. WiNTobootic
2. Windows Vista RC
3. Farbar Recovery Scan Tool

Extract wintoboot to your desktop
Insert a USB drive of at least 4GB
Run Wintoboot



Drag and drop the Windows 7 ISO to the programme in the space indicated
Tick the Format box and accept the warnings
Press Do It

You will see it progressing



It will let you know when it is done
Then copy FRST to the same USB



Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here


When you reboot you will see this although yours will say windows 7. Click repair my computer


Select your operating system


Select Command prompt


At the command prompt type the following :

notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The Tool will start to run.
When the Tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

[emeraldnzl]

Hello gwennismam,

Welcome to Geekstogo.

Now let's see if we can help you.

Download the following three programmes to your desktop :

1. WiNTobootic
2. Windows Vista RC
3. Farbar Recovery Scan Tool

Extract wintoboot to your desktop
Insert a USB drive of at least 4GB
Run Wintoboot



Drag and drop the Windows 7 ISO to the programme in the space indicated
Tick the Format box and accept the warnings
Press Do It

You will see it progressing



It will let you know when it is done
Then copy FRST to the same USB



Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here


When you reboot you will see this although yours will say windows 7. Click repair my computer


Select your operating system


Select Command prompt


At the command prompt type the following :

notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The Tool will start to run.
When the Tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

[gwennismam]

thank you will try tomorrow need to get usb stick thanks again

[emeraldnzl]