[vistasucks]

Hi vistasucks,

I've been discussing this issue with Ztruker "behind the scenes". I have a couple questions if I may.

First of all:

Is this the same computer that you posted about here? I need to know because what is in the OTL logs could help eliminate some of the questions I have.

Second:

Is this computer a desktop or a laptop? The Realtek PCIe FE Family Controller that is displayed in your Device Manager is your Network Card for an ethernet connection. Have you tried to use an ethernet cable to connect that way?


For the update issue I'll need to know what OS is installed and if it is 32 or 64-bit. In the link to the other thread you posted the computer is a Win7 64-bit. Is this the same computer?

hi donnaB....yes its the one posted there...the issue with search bars has been resolved..
this pooter is a desktop...havent tried a cable as i cant have cables laying around the house so rely on wireless
OS is windows 7 home premium 64 bit and yes...same computer

if you need anything else, just let me know

regards
nige

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Perfect! Exactly what I needed to hear.

I've never had much luck setting up a wireless on a desktop myself even after installing a PCI Wireless Adapter Card. We ended up buying a 100ft. cat5 cable and pulling up the carpet to hide it underneath to reach our goal.

I think the inability to go wireless and the update issue are 2 separate issues. You might have to disable the onboard network card to prevent conflict. Not sure. Truly not my field of expertise. Maybe Ztruker or one of the other dedicated members of GTG to could enlighten us with their knowledge here.

I see that Microsoft Security Essentials (MSE) is presently installed. On many occasions AV suites such as Norton (Symantec) products can cause issues with accessing Windows Updates. Was MSE a replacement for another AV that was previously installed? If so, which AV did you uninstall prior to installing MSE. We may have to use a special removal tool to completely uninstall the previous AV to ensure all residual files are removed. In the meantime I'll go back to your other thread and see if I missed anything that could help us here.

As for the Windows Update unknown error 80070005, that is usually due to a permissions or malware problem. Essexboy is one of the best in his field and eliminated the possibility of malware so we're going to have to troubleshoot system errors that is causing the updates to fail.

I'm going to quote what a friend of mine, who is an update specialist, had shared with me concerning the elusive 0x80070005 error and the use of Windows Repair (all-in-one):

Permissions in Vista and 7 are subtle. This, in theory, should have fixed the OP's 0x80070005 error (meaning Windows Repair (all-in-one)). But notice that it hasn't? And I tell you now, it almost never does. Permissions are subtle. Just blanket destruction of permissions does not usually solve Windows Update access denied errors.

The only thing I would recommend now is a Clean Install.

So. We have 2 choices here. Save a bit of time and perform a clean install or download and run the System Update Readiness Tool (SURT) to acquire logs just to see how much registry damage is involved and if it can be repaired without a clean install.

I'll leave the choice up to you, but and clean install might be the best way to go. If you choose to save the clean install as a last resort, please follow the instructions below and provide the 4 logs required:


Please download and run the >>>System Update Readiness Tool<<<.

The download is somewhat hidden so allow me to guide you to the correct download.

To find the download, under Resolution, click on Click here to show/hide solution found under Method 2: Use the Microsoft Download Center .

Scroll down to All supported x64-based versions of Windows 7 (3rd download from the bottom) and click on Download the update package now for the download.

Please save the installer somewhere safe (such as your desktop) just in case we need it again later.

Once complete, attach the following logs and CBS folder to your next post:

C:\Windows\Logs\CBS < folder
C:\Windows\WindowsUpdate.log
C:\WINDOWS\INF\setupapi.dev.log
C:\WINDOWS\INF\setupapi.app.log

How to attach a file:

• Below Fast Reply box click on Use Full Editor button.
• Scroll down and click on Browse button.
• Click on Desktop found in left pane.
• Scroll to find the image saved to Desktop and click on the image.
• Click the Open button.
• Click the Attach This File button.
• Click Add Reply button once you have completed your post and are ready to submit.

[DonnaB]

Perfect! Exactly what I needed to hear.

I've never had much luck setting up a wireless on a desktop myself even after installing a PCI Wireless Adapter Card. We ended up buying a 100ft. cat5 cable and pulling up the carpet to hide it underneath to reach our goal.

I think the inability to go wireless and the update issue are 2 separate issues. You might have to disable the onboard network card to prevent conflict. Not sure. Truly not my field of expertise. Maybe Ztruker or one of the other dedicated members of GTG to could enlighten us with their knowledge here.

I see that Microsoft Security Essentials (MSE) is presently installed. On many occasions AV suites such as Norton (Symantec) products can cause issues with accessing Windows Updates. Was MSE a replacement for another AV that was previously installed? If so, which AV did you uninstall prior to installing MSE. We may have to use a special removal tool to completely uninstall the previous AV to ensure all residual files are removed. In the meantime I'll go back to your other thread and see if I missed anything that could help us here.

As for the Windows Update unknown error 80070005, that is usually due to a permissions or malware problem. Essexboy is one of the best in his field and eliminated the possibility of malware so we're going to have to troubleshoot system errors that is causing the updates to fail.

I'm going to quote what a friend of mine, who is an update specialist, had shared with me concerning the elusive 0x80070005 error and the use of Windows Repair (all-in-one):

Permissions in Vista and 7 are subtle. This, in theory, should have fixed the OP's 0x80070005 error (meaning Windows Repair (all-in-one)). But notice that it hasn't? And I tell you now, it almost never does. Permissions are subtle. Just blanket destruction of permissions does not usually solve Windows Update access denied errors.

The only thing I would recommend now is a Clean Install.

So. We have 2 choices here. Save a bit of time and perform a clean install or download and run the System Update Readiness Tool (SURT) to acquire logs just to see how much registry damage is involved and if it can be repaired without a clean install.

I'll leave the choice up to you, but and clean install might be the best way to go. If you choose to save the clean install as a last resort, please follow the instructions below and provide the 4 logs required:


Please download and run the >>>System Update Readiness Tool<<<.

The download is somewhat hidden so allow me to guide you to the correct download.

To find the download, under Resolution, click on Click here to show/hide solution found under Method 2: Use the Microsoft Download Center .

Scroll down to All supported x64-based versions of Windows 7 (3rd download from the bottom) and click on Download the update package now for the download.

Please save the installer somewhere safe (such as your desktop) just in case we need it again later.

Once complete, attach the following logs and CBS folder to your next post:

C:\Windows\Logs\CBS < folder
C:\Windows\WindowsUpdate.log
C:\WINDOWS\INF\setupapi.dev.log
C:\WINDOWS\INF\setupapi.app.log

How to attach a file:

• Below Fast Reply box click on Use Full Editor button.
• Scroll down and click on Browse button.
• Click on Desktop found in left pane.
• Scroll to find the image saved to Desktop and click on the image.
• Click the Open button.
• Click the Attach This File button.
• Click Add Reply button once you have completed your post and are ready to submit.

[vistasucks]

sorry for being thick, but what does " clean instal " mean

[DonnaB]

A clean install is an installation of an operating system on a hard drive which has been totally erased. We call that nuke and pave.

[vistasucks]

I'M LIKING THE SOUND OF THAT....that'll get rid of all the rubbish and give me a nice clean machine

[DonnaB]

Yes! I found an excellent link that explains the pros for a clean install:

What is a "Clean Install"?

Make sure to read the 3rd paragraph concerning the disadvantages and backing up of your personal data. You will lose everything!

It is a tedious process and somewhat time consuming.

I'll need some more information concerning this desktop.

1.) What is the make and model number?
2.) Did you purchase it brand new?
3.) Did you create the recovery disc's from the recovery manager image when purchased? (oh, please say you did! )
4.) If not, what disc's (if any) do you have?
5.) Is there a recovery partition? To find out for sure please do the following:

Go to Start then to Run
Type in compmgmt.msc and click Enter
On the left side click on Disk Management
On the right side you will see your hard drive. (please open in full screen view)

Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop (or you can use your snipping tool and save to your desktop for attachment).

To do a screenshot please click on the Print Screen (prt sc) key on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key.

Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop
Make sure the window is open all the way so I can see everything on the top right window.


Attach it to your next post.

[vistasucks]

Yes! I found an excellent link that explains the pros for a clean install:

What is a "Clean Install"?

Make sure to read the 3rd paragraph concerning the disadvantages and backing up of your personal data. You will lose everything!

It is a tedious process and somewhat time consuming.

I'll need some more information concerning this desktop.

1.) What is the make and model number?
2.) Did you purchase it brand new?
3.) Did you create the recovery disc's from the recovery manager image when purchased? (oh, please say you did! )
4.) If not, what disc's (if any) do you have?
5.) Is there a recovery partition? To find out for sure please do the following:

Go to Start then to Run
Type in compmgmt.msc and click Enter
On the left side click on Disk Management
On the right side you will see your hard drive. (please open in full screen view)

Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop (or you can use your snipping tool and save to your desktop for attachment).

To do a screenshot please click on the Print Screen (prt sc) key on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key.

Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop
Make sure the window is open all the way so I can see everything on the top right window.


Attach it to your next post.

hi...this is all the info on the pc i have ( screen capture 1)..its a compaq vision AMD
i aquired it second hand
i have no discs at all
recovery partition is screen capture3
sorry to be the bearer of bad news
if im to make recovery discs or whatever, what discs do i need

as for personal stuff on here, there isnt that much so far and i can copy it to an external source

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Edited by vistasucks, 20 October 2012 - 09:42 AM.

[DonnaB]

sorry to be the bearer of bad news

Oh no! This is good news! You do have the Factory_Image on D: which is the "mirror image" of your operating system.

That's a real good thing. I'm wondering if the recovery disc's were ever created before the computer came into your possession. Some brand name models allow you to create the disc's more than once. I believe that HP doesn't give you that option. Let's find out if you still have that option:

Go to All Programs > HP > Backup & Recovery > HP Backup and Recovery Manager

If the image is still available to burn to disc's you should be able to access the recovery image and it will tell you how many and what kind of disc's to purchase for the creation of said disc's. If not, we can still access the Recovery Image to restore to factory settings. Though that is not a clean install, it would be sufficient.

Other members will correct me if I am wrong.

Back shortly............

Edited by DonnaB, 20 October 2012 - 10:29 AM.

[vistasucks]

thats that plan out of the window then.

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[DonnaB]

Bummer! I was afraid of that. Seems whoever owned the computer before you had created the disc's. Any possible way to contact that person and ask if they still have them? If not, no problem. There are other ways to get around this so all hope is not lost.

First, do you have any personal files on this computer that you don't want to lose? Pictures, documents, music etc.?

If not, to access the Factory_Image and restore the computer back to Factory condition:

Reboot the computer pressing F11 key during bootup and then select "Recover PC" from the menu.

If this doesn't work try this. The instructions may not be exact, but you seem to have a good grasp on things since you've provided such great feedback thus far:

• Click Start > All Programs > Recovery Manager > Recovery Manager. Allow the action to continue, if prompted. The HP Recovery Manager opens.
• Click Advanced options (or look for [/b]System recovery[/b] in the list on the left), choose Yes, then click Next. The PC will restart and reopen the recovery manager.
• When the PC restarts, select the System recovery option and click Next.
• If prompted to use the Microsoft System Restore program, click No, and then click Next.
• When prompted, select the Back up your files first (recommended) option, and then click Next. Follow the on-screen instructions.
• If you chose option to continue to Recover without backing up your files, please note that you will lose everything.
• If you are satisfied that you want to begin the recover process, click Next.
• The PC immediately begins formatting the hard drive and destroying all data.

As I said before, this is a tedious process and may take some time. Personally, I would not leave the computer at any time during this process, so grab a cup of tea or whatever fits your fancy and watch over the complete process as it progresses. Once finished, first place I would go is to MS Windows Updates and install all updates, then uninstall whatever programs you don't want and install the programs of your choice.

Keep us informed to your progress.

[vistasucks]

ok...lets suppose im competant enough to do this will the factory reset not get rid of the programmes i need, for instance IE or does the back up facility cover this...i have copied all my music and piccies to another place so am ready to go...i hope

p.s...the previous owner can only be contacted through a medium so no joy there

Edited by vistasucks, 20 October 2012 - 02:20 PM.

[DonnaB]

ok...lets suppose im competant enough to do this

You are more than capable of doing this! Trust me. Much easier than you think. Just time consuming and you'll see why I say that once you are finished.

IE is an integrated part of Windows no matter which OS you have installed.

Before you start, let's see what programs you have installed and I'll explain exactly which programs you'll have to reinstall. Okey dokey!

Please download MiniToolBox and run it.

Checkmark following box only:

• List Installed Programs

Click Go and post the result.

Edited by DonnaB, 20 October 2012 - 02:54 PM.

[vistasucks]

ok, here it is

Attached Files

•  programme list.txt   10.29KB   222 downloads

[DonnaB]

Perfect!

These programs I know you probably installed yourself and will have to be reinstalled.

FileHippo.com Update Checker
Google Chrome (Version: 24.0.1297.0)
Malwarebytes Anti-Malware version 1.65.1.1000 (Version: 1.65.1.1000)
Microsoft Security Essentials (Version: 4.1.522.0)
QuickTime (Version: 7.72.80.56)

Did you pay for and do you use Microsoft Office 2010 (Version: 14.0.4763.1000)? If so, I believe you'll need the product key to re-register the program. It usually comes as a pre-installed program with Windows. Just want to make sure it isn't the paid for version.

How about these:

Veetle TV (Version: 0.9.19)
Virgin Media Service Manager 3.7.47 (Version: 3.7.47)
WinZip 15.5 (Version: 15.5.9510)

If you installed them, then you'll have to re-install them.

Do you recognize any other programs that you personally installed? If so, they will need to be re-installed once you get the system back up and running after you restore to factory condition.

[vistasucks]

i only installed file hippo. malware, security essentials and veetle...the rest was on it when i got it