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32 Network Adapters and no internet connect


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#1
AquamanD

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Gateway Laptop
Model: M460G
OS: XP Home


I am trying to help a friend with his laptop. The problem is the laptop is not able to connect to the internet on it. When I go into the network connections there is 31 Network adapters that come up.

He told me about this I assume it is a virus of some kind. So i told him to install Malewarebytes and run a scan. He said that it found some but the network adapters where still there. He also said that he had reinstalled the os but they still came back.

I am have never seen this before so if anyone could help it would be greatly appreciated.
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#2
Cotutor

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I would suggest going into device manager and removing ALL of the network adapters. Then restart the computer, this will cause it to locate the adapter and reload the driver.
Let me know if this works.
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#3
AquamanD

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Thanks for working with me on this Cotutor,

No joy it reloaded all of the 31 network adapters. It took a while but they all came back. Anything else you can thing of.

Edited by AquamanD, 31 October 2012 - 10:43 PM.

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#4
Cotutor

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Wow, I've not seen anything like this. It sounds like some corruption in either the registry, which is not unlikely, or on the system board itself.
It's rather difficult to nail down stuff like this, but here is what I would do if I had the system in my shop.
I prefer to diagnose the hardware first, before chasing down software issues. I can't count how many times I've seen a bad ram chip cause unbeleivable issues that people spent days chasing with software fixes. Most computer stores want to reload windows as the first thing off the shelf, and although this often fixes things, it's my last resort because often times you lose something that is a pain to recover.
So with all that said:
First step: backup any data that you don't want to lose.
Next determine the brand of hard drive in the system, then go to the manufacturer's website and download the free diagnostic software for the hdd. If you have a problem finding this, just let me know and I'll help you out. Some hdd's don't have their own diags.
Next download and create a bootable cd of MS Memory Diagnostics
Run the hdd diags first, it doesn't take as long, and let it run the extended or long test.
Run the memory diags next, might want to let it run overnight, and when it starts up, hit the 'T' key to run the extended tests, let this run for a minimum of 2 complete passes, and preferably 3.
After that, then my next suggestion would be run sfc/scannow to make sure there are no damaged windows files.
Then open a command prompt and type: netsh int ip reset c:\resetlog.txt
This will reset the tcp/ip stack.
After that, remove them again and reboot to see what happens.
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#5
AquamanD

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Thanks again for the assistance. Sorry for not getting back sooner. I only have an hour window to work on this a day.

Hard Drive is a Fujitsu 80GB Model: MHV2080AH
Downloaded "Windows Diagnostic Tool Ver. 1.12" from

http://storage.toshi...ware-utilities.

Followed the link but the link to download the file Windiag

was not working. Found it at

http://pcsupport.abo...-diagnostic.htm mtinst.exe.
Burn the iso to a cd

Ran Windows Diagnostic Tool Ver. 1.12 extended test.
Model Name : FUJITSU MHV2080AH
Serial No. : NT28T632EVAM
Firmware : 00830096
Total LBA : 950F8B0 h
Test Name : Extended Test
Result : PASS
Test Time : 19:06:59, November 07, 2012
The drive passed the Extended Test.

Ran Windiag and left it overnight and it ran through 5 passes

with no errors found.
Ran SFC /SCANNOW and that did not bring up any errors
Reset tcp/ip stack
Uninstall all of the drivers and rebooted

Windows detected new hardware and each one came back. Let me know what else we can try.

Edited by AquamanD, 08 November 2012 - 10:06 PM.

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#6
rockmilk

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Please download MINITOOLBOX and run it.
http://download.blee...MiniToolBox.exe

Checkmark following boxes:


Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and Attach the result.



Download Autoruns and Autorunsc Unzip it to your desktop and then double click autoruns.exe After the scan is finished then click on File>>>>>>>>>>>Save The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option. in other words make sure it is a .txt file instead of .arn Attach the text in your next http://download.sysi...es/Autoruns.zip reply.
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#7
AquamanD

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Here are the results. Thanks for the assistance rockmilk

Attached Files


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#8
rockmilk

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Install this driver reboot and check the connection.
http://support.gatew...5&uid=360138293
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#9
AquamanD

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Installed the driver but now the only one that shows in network connections is "1394 Connection 2".
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#10
rockmilk

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Please upload a new minitool box report.
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#11
AquamanD

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Minitool results

Attached Files


Edited by AquamanD, 11 November 2012 - 11:35 AM.

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#12
rockmilk

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Download this tool and save it to the machine in question.
http://www.softpedia...=177362&t=0&i=1

Can you disable the 1394 Connection 2 please.

Then go here and download this driver reboot.
http://www.mpcdriver...234-001-002.exe

Check connection.

If the above does not help I want to make Sure that I am sending you the right drivers the program below will tell me. :)

Also please Download UnknownDeviceIdentifierand post the log it Creates in your next reply.
Run the program allow it to finish then hit file> save > Save the file to desktop.The default file name will be DeviceList Attach Device list in your next reply.
http://www.zhangduo....eIdentifier.exe
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#13
AquamanD

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Saved the file comintrep.exe to desktop to pc.
the D00234-001-002 was already on the pc. I browsed to the folder and ran the setup. rebooted pc.

Attached device list

Attached Files


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#14
rockmilk

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This should be the driver that you need are you able to disable the driver that I suggested?
http://download2us.s...rk/BCM40100.exe
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#15
rockmilk

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After you install the above driver and reboot if you are un-able to connect then I am not sure what can be done.
Sorry :)
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