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Unknown (to me) virus/malware [Solved]


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#16
godawgs

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Updates went fine! :)

That's good to hear.

Does the connection problem happen in all browsers?
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#17
Niccix

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Browsing Internet is usually flawless, though I just noticed that sometimes when I go to a site some things don't load properly, such as pictures or a comment section, upon refreshing they usually apear though. Same with both chrome and firefox.

The main annoyance though is that when I try to logg in to games, or game platforms such as World of warcraft, league of legends or steam I simply get the message "Unable to connect". When just repeatedly re-trying to logg in to those games/steam I usually get "unable to connect" for a while (instantly, as if I didn't even have my cable connected) and after a random amount of tries, I get logged in as normal.

Upon getting the "unable to connect" WoW, LoL and steam all have a link to a site with a guide on how to setup the firewall to allow them to connect - though these instructions did not help either, and when briefly turning of the firewall and trying to connect the same thing happend.

Not sure if it's due to an infection or something else.
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#18
godawgs

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I can't see any evidence of any infection. Let's see what this shows

AdwCleaner by Xplode

Download AdwCleaner from here to your desktop.
Close all open windows and browsers.

  • XP users, double click the adwcleaner.exe file to run AdwCleaner. (Vista and 7 users)right click The adwcleaner.exe, click Run as administrator and accept the UAC prompt to run AdwCleaner.
    Posted Image
  • Click the Search button and wait for the scan to finish.
  • Once done it will ask to reboot, allow this.
  • On reboot a log will be produced please copy/paste that in your next reply. This report is also saved to C:\AdwCleaner[R1].txt

Things For Your Next Post:

The AdwCleaner.txt log
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#19
Niccix

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I got this from Adwcleaner, though the supposed search only took about 5 seconds and it didn't ask me to restart the computer. :o

# AdwCleaner v2.007 - Logfile created 11/07/2012 at 23:55:59
# Updated 06/11/2012 by Xplode
# Operating system : Windows 7 Ultimate (64 bits)
# User : ragnar - RAGNAR-PC
# Boot Mode : Normal
# Running from : C:\Users\ragnar\Desktop\AdwCleaner.exe
# Option [Search]


***** [Services] *****


***** [Files / Folders] *****

Folder Found : C:\Users\ragnar\AppData\LocalLow\Conduit

***** [Registry] *****

Key Found : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
Key Found : HKCU\Software\AppDataLow\Software\SmartBar
Key Found : HKCU\Software\Conduit
Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT3220468
Key Found : HKLM\Software\Conduit
Key Found : HKLM\Software\TENCENT
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.7600.16385

[OK] Registry is clean.

-\\ Mozilla Firefox v16.0.2 (en-US)

Profile name : default
File : C:\Users\ragnar\AppData\Roaming\Mozilla\Firefox\Profiles\c1s5lane.default\prefs.js

Found : user_pref("CT3220468.autoDisableScopes", -1);

-\\ Google Chrome v22.0.1229.94

File : C:\Users\ragnar\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [1415 octets] - [07/11/2012 23:54:27]
AdwCleaner[R2].txt - [1346 octets] - [07/11/2012 23:55:59]

########## EOF - C:\AdwCleaner[R2].txt - [1406 octets] ##########
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#20
godawgs

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Hi,

Let's remove the additional entries the AdwCleaner found. If the problem remains you can clear the Firefox cache and cookies. Chrome and IE share a lot of the same settings so you can try resetting IE.

Step-1.

Re-run AdwCleaner Fix

Close all open windows and browsers.

Re-open AdwCleaner
  • Double click the adwcleaner.exe file to run AdwCleaner. (Vista and 7 users)right click The adwcleaner.exe, click Run as administrator and accept the UAC prompt to run AdwCleaner.
  • Click the Deletion button and wait for the scan.
    Posted Image
  • Everything that was found will be deleted.
  • When the scan ends, a report appears.
  • Once done it will ask to reboot, allow this

    Posted Image
  • On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C:\AdwCleaner[S1].txt

If that didn't solve the problem try clearing the Firefox cache and cookies.

Try clearing Firefox's cookies and cache


Step-2.

Do these steps and then reload the website you're having trouble with.

  • At the top of the Firefox window, click on the Firefox button, go over to the History menu and select Clear Recent History....
  • In the Time Range to clear: drop-down, select Everything.
  • Click the arrow next to Details to display the list of items that can be cleared.
  • Select both Cookies and Cache.
  • Click Clear Now.
  • Click the Firefox button again and click Options
  • Click the Advanced tab.
  • In the Cache Web Content section click the Clear Now button.
  • Click OK to apply the changes and close the Options page.

If clearing Firefox's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed. With big sites like Twitter or Facebook this may only be a few minutes.


Step-3.

Things For Your Next Post:
1. The AdwCleaner[S1].txt
2. Let me know if the problem with loading the pages is still there.
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#21
Niccix

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Embarrassingly I do believe I have lost the logg. I did the clean, restarted computer and got the logg, somehow forgot about it and shut down the computer. From what I remember there wasn't anything unusual in the logg. Is there any way to retrieve it now?

As for the problems - I was just about to write that the same issues were still there - logging on to steam/WoW/LoL not working correctly, just getting "unable to connect" about 90% of the tries until it suddently started working... But now when I tried a few minutes ago, it worked fine a number of times in a row (never happend since the problem occured). So apparently now it's once again working as intended!

I thank you again for your patience and helpful nature!

I'll come with an update soon and write if it's still working tomorrow or if it reverted back to like it was earlier. Although it seems now everything works again! :D :D
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#22
godawgs

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Embarrassingly I do believe I have lost the logg. I did the clean, restarted computer and got the logg, somehow forgot about it and shut down the computer. From what I remember there wasn't anything unusual in the logg. Is there any way to retrieve it now?

The file should on the desktop. It is named AdwCleaner[S1].txt

I thank you again for your patience and helpful nature!

You are welcome.

I'll come with an update soon and write if it's still working tomorrow or if it reverted back to like it was earlier. Although it seems now everything works again! :D :D

Good to hear. Please post the AdwCleaner[S1].txt log in the post also.
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#23
Niccix

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Ah I found it! As for anoter update on how the computer runns - it's still perfect today! Can sign in and out without getting "unable to connect"!

Anything else that needs to be done?

Again thank you so very very much! :wub:

# AdwCleaner v2.007 - Logfile created 11/08/2012 at 21:36:34
# Updated 06/11/2012 by Xplode
# Operating system : Windows 7 Ultimate (64 bits)
# User : ragnar - RAGNAR-PC
# Boot Mode : Safe mode with networking
# Running from : C:\Users\ragnar\Desktop\AdwCleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

Folder Deleted : C:\Users\ragnar\AppData\LocalLow\Conduit

***** [Registry] *****

Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3220468
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\TENCENT
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.7600.16385

[OK] Registry is clean.

-\\ Mozilla Firefox v16.0.2 (en-US)

Profile name : default
File : C:\Users\ragnar\AppData\Roaming\Mozilla\Firefox\Profiles\c1s5lane.default\prefs.js

Deleted : user_pref("CT3220468.autoDisableScopes", -1);

-\\ Google Chrome v23.0.1271.64

File : C:\Users\ragnar\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [1415 octets] - [07/11/2012 23:54:27]
AdwCleaner[R2].txt - [1475 octets] - [07/11/2012 23:55:59]
AdwCleaner[R3].txt - [1554 octets] - [08/11/2012 21:36:22]
AdwCleaner[S1].txt - [1503 octets] - [08/11/2012 21:36:34]

########## EOF - C:\AdwCleaner[S1].txt - [1563 octets] ##########
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#24
godawgs

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Hey there,

OK! Well done. :thumbsup: Here is the best part of the process! The mullygrubs are gone! That's a technical term for your log(s) appear to be clean! If you have no further issues with your computer, please proceed with the housekeeping procedures outlined below.
The first thing we need to do is to remove all the tools that we have used. This is so that should you ever be re-infected, you will download updated versions.

If you didn't uninstall ESET after running the program we will do it now.

Step-1.

Uninstall ESET

1. Please click the Start Orb, click Control Panel. Under the Programs heading click Uninstall a program
2. In the list of programs installed, locate the following program(s):

ESET

3. Click on each program to highlight it and click Change/Remove. (Vista/7 users: right click the program and click Uninstall
4. After the programs have been uninstalled, close the Installed Programs window and the Control Panel.
5. Reboot the computer.

Delete the folders associated with the uninstalled programs.(Only do this if you uninstalled the program)

1. Using Windows Explorer (to get there right-click your Start button and click "Explore"), please delete the following folders(s) (if present):

C:\Program Files (86)\ESET

2. Close Windows Explorer.

Step-2.

Uninstall ComboFix
  • Hold down the Windows key + R on your keyboard. This will display the Run dialogue box .
  • In the Run box, type in ComboFix /Uninstall (Notice the space between the "x" and "/") then click OK

    Posted Image
  • Follow the prompts on the screen.
  • A message should appear confirming that ComboFix was uninstalled
Step-3.

Uninstall AdwCleaner

Re-open AdwCleaner
  • Click the Uninstall button
  • Confirm with yes
Posted Image

Step-4.

OTL Cleanup
1. Please copy all of the text in the Quote box below (Do Not copy the word Quote). To do this, highlight everything inside the Quote box (except the word Quote) , right click and click Copy.
  • :COMMANDS

    [CLEARALLRESTOREPOINTS]
    [EMPTYTEMP]

  • Please re-open Posted Image on your desktop.
  • Place the mouse pointer inside the Posted Image textbox, right click and click Paste. This will put the above script inside the textbox.
  • Click the Posted Image button.
  • Let the program run unhindered. When finished click the OK button and close the log that appears.
  • NOTE: I do not need to review the log produced.
  • OTL may ask to reboot the machine. Please do so if asked.
2. Please re-open Posted Image on your desktop.
  • Be sure all other programs are closed as this step will require a reboot.
  • Click on Posted Image
  • You will be prompted to reboot your system. Please do so.
The above process will flush all old System Restore points and create a new clean one. It will also remove most/all of the tools used and logs created during the cleanup process. After it is finished, OTL will remove itself. This is so that if you are ever infected again you will download the most current copy of the tool.

Step-5.

Delete the following Files/Folders:

SecurityCheck.exe
Checkup.txt
JavaRa.exe
jre-7u9-windows-x64.exe

Delete any other .bat, .log, .reg, .txt, and any other files created during this process, and left on the desktop and empty the Recycle Bin.

Step-6.

Reset Hidden Files and Folders

1. Click Start.
2. Open My Computer.
4. Select the Tools menu and click Folder Options.
5. Select the View tab.
6. Under the Hidden files and folders heading UNSELECT Show hidden files and folders.
7. Click the Hide protected operating system files (recommended) option. Click Yes to confirm. Click OK.


Preventing Re-Infection


Below, I have included a number of recommendations for how to protect your computer against future malware infections.

:Keep Windows Updated:-Windows Updates are constantly being revised to combat the newest hacks and threats, Microsoft releases security updates that help your computer from becoming vulnerable. It is best if you have these set to download automatically.

XP Users: You must use Internet Explorer to Update Windows.
1. Click Start> All Programs, in the programs window that comes up, look for Windows Update toward the top of the list and click it.


:Turn On Automatic Updates:

XP Users:
1. Click Start, click Run, type sysdm.cpl, and then press ENTER.
2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them

: Keep Java Updated :
  • Click the Start button
  • Click Control Panel
  • Double Click Java - Looks like a coffee cup. You may have to switch to Classical View on the upper left of the Control Panel to see it.
  • Click the Update tab
  • Click Update Now
  • Allow any updates to be downloaded and installed
: Keep Adobe Reader Updated :
  • Open Adobe Reader
  • Click Help on the menu at the top
  • Click Check for Updates
  • Allow any updates to be downloaded and installed
NOTE: Whether you use Adobe Reader, Acrobat or Foxit Reader to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Click Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. Click OK Close program. It's the same for Foxit Reader except Preferences is under the Tools menu, and you uncheck Enable Javascript Actions.

:Web Browsers:

:Make your Internet Explorer more secure:
1. From within Internet Explorer click on the Tools menu and then click on Options.
2. Click once on the Security tab
3. Click once on the Internet icon so it becomes highlighted.
4. Click once on the Custom Level button.
5. Change the Download signed ActiveX controls to "Prompt"
6. Change the Download unsigned ActiveX controls to "Disable"
7. Change the Initialise and script ActiveX controls not marked as safe to "Disable"
8. Change the Installation of desktop items to "Prompt"
9. Change the Launching programs and files in an IFRAME to "Prompt"
10. When all these settings have been made, click on the OK button.
11. If it prompts you as to whether or not you want to save the settings, click the Yes button.
12. Next press the Apply button and then the OK to exit the Internet Properties page.

:Alternate Browsers:

If you use Firefox, I highly recommend these add-ons to keep your PC even more secure.
  • NoScript - for blocking ads and other potential website attacks
  • WebOfTrust - a safe surfing tool for your browser. Traffic-light rating symbols show which websites you can trust when you search, shop and surf on the Web.
  • McAfee SiteAdvisor - this tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling
:Install the MVPs Hosts File: (Only needed for Firefox)
  • MVPS Hosts file-replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

Preventative programs that will help to keep the nasties away! We will start with Anti Spyware programs. I would advise getting a couple of them at least, and running a full scan at least once a month. Run Quick Scans at least once a week. Download the Free versions. And update the definitions before running scans.

========Anti Spyware========
  • Malwarebytes-Free Version- a powerful tool to search for and eliminate malware found on your computer.
  • SUPERAntiSpyware Free Edition-another scanning tool to find and eliminate malware.
  • SpywareBlaster-to help prevent spyware from installing in the first place. A tutorial can be found here.
  • SpywareGuard-to catch and block spyware before it can execute. A tutorial can be found here.
  • WinPatrol - will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. Help file and tutorial can be found here.

It's a good idea to clear out all your temp files every now and again. This will help your computer from bogging down and slowing. It also can assist in getting rid of files that may contain malicious code that could re-infect your computer.

========TEMP File Cleaners========
  • TFC by OldTimer-A very powerful cleaning program for 32 and 64 bit OS. Note: You may have this already as part of the fixes you have run.
  • CleanUP-Click the Download CleanUP! link. There is also a Learn how to use CleanUP! link on this page.
:BACKUPS:
  • Keep a backup of your important files.-Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  • ERUNT-(Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
:Keep Installed Programs Up to Date:

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities.
Download and install the program and run it monthly:
Filehippo Update Checker

Finally, please read How did I Get Infected in the First Place(by Mr. Tony Klein and dvk01)

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For 24 hours or so. If Anything Comes Up - Just Come Back And Let Me Know

Stay Safe :wave:
godawgs
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#25
Niccix

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The removal of the listed programs all went fine, except for ComboFix. When I typed in "ComboFix /Uninstall" in "run" it started combofix and it looked like it started to run a fix, asked me to update it and to turn off my antivirus - maybe it's just me being paranoid though (and thats how it's supposed to be when uninstalling it), I cancelled the process.

Keeping Malwarbytes Anti-Malware and downloaded a few of the recommended programs and will regularly run scans!

Hopefully with all the useful tips and programs there won't be any need for another thread on this forum, but if it would come to this I hope to have you again as my helper! =D

For probably the last time I once again thank you for your help! The instructions have been great and easy to follow and my computer once again runs fine! You're awesome!
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#26
godawgs

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The removal of the listed programs all went fine, except for ComboFix. When I typed in "ComboFix /Uninstall" in "run" it started combofix and it looked like it started to run a fix, asked me to update it and to turn off my antivirus - maybe it's just me being paranoid though (and thats how it's supposed to be when uninstalling it), I cancelled the process.

That's OK. The OTL cleanup process got most of the files.
Please delete the C:\Qoobox folder to finish the process.

Thank you again for the kind words. And if you need us in the future, just give us a shout. ;)
godawgs
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#27
godawgs

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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