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Video card failure?


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#1
pigglestix

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I have a Sapphire HD4850, my tried and true workhorse now in it's second budget gaming PC. Long story short, the card's fan hung on a wire last week and MSI Afterburner read 84c after fuzzy pink squares started to saunter through Skyrim's majestic landscape. After getting sorted and booted back up, DXDiag was only picking 244mb of 512mb video memory (CPU-Z still giving me 512). Tried a game, and it ran without a hitch until this morning. (I did notice it was running ridiculously cold, 49c in med/high Skyrim).

This morning I had no signal to the monitor the first few times I booted up. No trouble with programs or movies, but a game crashes the card and the monitor goes black (system doesn't crash, and I can still hear the audio).

It's fairly obvious that my video card is on it's last leg, but before I go and pick up a new one, any ideas of what else it could possibly be?
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#2
phillpower2

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:welcome: pigglestix

Please do the following in the listed order;

Download Speedfan and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.
If you are running on a vista machine, please go to where you installed the program and run the program as administrator.

Posted Image
(this is a screenshot from a vista machine)

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.

Depending on the results we may need to run further software for comparison.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of "how to".

Download and run http://www.technibbl...ry-stress-test/ then stress test the card http://www.ozone3d.net/benchmarks/fur/ let us know the results when you can please.
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#3
pigglestix

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Hello again, and thank you for the welcome!

The exact video card, not sure if pertinent info: http://www.newegg.co...N82E16814102824

I probably should have mentioned this, but I upgraded my RAM the night before this happened.

Attached Thumbnails

  • SSFan.jpg
  • SSVM.jpg
  • SSFM.jpg

Edited by pigglestix, 11 November 2012 - 02:52 AM.

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#4
phillpower2

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Thanks for the screenshots :thumbsup:

The card and temps are ok but the Speedfan voltage readings are inconclusive, please run HWMonitor and again provide us with a screenshot for comparison purposes http://www.cpuid.com.../hwmonitor.html

Can you provide us with the upgraded Ram details please.
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#5
pigglestix

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It seems to want to run when it feels like it. Had a reasonably intensive game up this morning with no trouble, but later the card stopped when I maximized VLC into fullscreen movie mode.

Memory: http://www.newegg.co...N82E16820211409 ,8gb total. Window;s memory test didn't show any problems, but I haven't ran memtest yet (no blank CDs handy to burn a bootdisc)

Attached Thumbnails

  • SSHM.jpg
  • SSRAM.jpg

Edited by pigglestix, 11 November 2012 - 01:33 PM.

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#6
phillpower2

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HWMonitor is showing the +3.3 and +5V rails as being too low and the +12V rail as being too high (see attached table below) one final test and screenshot if you would Please;

Download and install Free Everest Home Edition http://www.filehippo...d_everest_home/

Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
Click the + by computer, click on Sensor. Get a screenshot and post it so your temps and voltages can be checked.


DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"

Please uninstall the testing software as and when you wish.
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#7
pigglestix

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--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Windows 7 Home Premium Home Edition
OS Service Pack -
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name THERIG
User Name MOG

Motherboard:
CPU Type 2x , 3200 MHz
Motherboard Name Unknown
Motherboard Chipset Unknown
System Memory 8192 MB
BIOS Type Unknown
Communication Port Communications Port (COM1)

Display:
Video Adapter ATI Radeon HD 4800 Series
Video Adapter ATI Radeon HD 4800 Series
Monitor Generic PnP Monitor [NoDB] (KC14766R1L2U)

Multimedia:
Audio Adapter High Definition Audio Controller [NoDB]
Audio Adapter High Definition Audio Controller [NoDB]

Storage:
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Standard Dual Channel PCI IDE Controller
Disk Drive WDC WD2500AAKS-00F0A0 ATA Device (232 GB, IDE)
Optical Drive DTSOFT Virtual CdRom Device
Optical Drive HL-DT-ST DVD+-RW GSA-H21N ATA Device
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 238372 MB (31642 MB free)
F: (NTFS) 99 MB (61 MB free)
Total Size 232.9 GB (31.0 GB free)

Input:
Keyboard HID Keyboard Device
Mouse HID-compliant mouse

Network:
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20) (63.149.18.247)

Peripherals:
Printer Fax
Printer Microsoft XPS Document Writer
USB1 Controller Standard OpenHCD USB Host Controller [NoDB]
USB1 Controller Standard OpenHCD USB Host Controller [NoDB]
USB1 Controller Standard OpenHCD USB Host Controller [NoDB]
USB1 Controller Standard OpenHCD USB Host Controller [NoDB]
USB1 Controller Standard OpenHCD USB Host Controller [NoDB]
USB2 Controller Standard Enhanced PCI to USB Host Controller [NoDB]
USB2 Controller Standard Enhanced PCI to USB Host Controller [NoDB]
USB Device USB Composite Device
USB Device USB Composite Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Input Device

Attached Thumbnails

  • SSEV.jpg

Edited by pigglestix, 11 November 2012 - 03:38 PM.

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#8
phillpower2

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Unfortunately Everest is telling us nothing :( please uninstall it and try Speccy for us instead http://www.piriform.com/speccy
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#9
pigglestix

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Thanks for your time and patience!

Yeah, everest doesn't seem to want to work with me. After rebooting, the sensor page is blank.

Speaking of power output, about a month ago I noticed my CPU was suddenly drawing 129.6 watts in coretemp. It happens randomly. For the first year I don't think I saw it above 124.4watts (phenom II black 955 125w)

Is this starting to smell like motherboard trouble?

Attached Thumbnails

  • SMB.jpg

Edited by pigglestix, 11 November 2012 - 06:01 PM.

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#10
phillpower2

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Thanks for the Speccy screenshot :thumbsup:

The Speccy results are supporting those returned by HWMonitor so the two suggestions that I can make are to swap in a known good PSU for testing purposes if you can, if not take the present PSU to a suitable tech or tech store who have the specialist equipment that is required to conclusively test a PSU.

Please note that any PSU that may be used for testing purposes must be able to provide adequate output for all hardware and that having the present PSU tested before purchasing a replacement is vital so as to avoid any unnecessary financial outlay in the event that the PSU is being affected by any other source.

Your CPU voltage in the screenshot is reading as being ok BTW;

Electrical/Thermal parameters
V core ? 0.85V - 1.425V
Maximum operating temperature ? 55°C - 62°C
Thermal Design Power ? 125 Watt
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