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TCP/IP Reset Issue...


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#1
nic777

nic777

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Hey guys, long time no visit. I had a house call tonight that I was working on. The situation is this : Client has windows XP SP3... had internet the day before, none today. Well I showed up, confirmed router was working properly and configured. So I ran Winsock fix for XP, well...it runs, then beeps at the end, and says things have been completed and just stalls out. Internet worked once after that, then I restarted and back to nothing. I went and ran the netsh reset command, internet works fine until reboot. Well, when rebooting I got a cute little message about ccsvchst.exe not closing properly...well if anyone knows that message, it's Norton acting up. Norton is not running properly for sure, so I will be uninstalling that tomorrow morning...may or may not fix the problem. Any reasons why resetting the TCP/IP works until reboot like it's reverting back? My only thought is Norton is blocking in going or outgoing connection and when reset it doesn't have control over connection anymore. Figure I will check here before I go out tomorrow and work on it some more.
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#2
nic777

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Well I got everything fixed today for anyone wondering. I had started the norton uninstall last night and 13 hours later it was still going. There was definitely some corrupt installation files. I ended up using a combination of RevoUninstaller and Norton Removal Tool, sad they have to develop their own software to remove their horrible program. After removing the program and calling the company demanding a refund for my client, I installed Avast, edited his outlook ports so Avast SSL would function properly and all is well.
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