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Can't update norton or windows updates


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#1
Fatie32

Fatie32

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OTL logfile created on: 11/19/2012 2:21:31 PM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Documents and Settings\judy.ROBERT.000\Desktop
Windows XP Professional Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1.99 Gb Total Physical Memory | 0.81 Gb Available Physical Memory | 40.71% Memory free
2.58 Gb Paging File | 1.33 Gb Available in Paging File | 51.32% Paging File free
Paging file location(s): C:\pagefile.sys 756 1512 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 37.27 Gb Total Space | 16.66 Gb Free Space | 44.70% Space Free | Partition Type: NTFS

Computer Name: ROBERT | User Name: judy | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2012/11/19 14:21:07 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\judy.ROBERT.000\Desktop\OTL.com
PRC - [2012/11/19 13:41:20 | 001,282,920 | ---- | M] (LabTech Software) -- C:\WINDOWS\LTSvc\LTTray.exe
PRC - [2012/09/29 19:54:26 | 000,399,432 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
PRC - [2012/09/10 09:30:17 | 000,096,768 | ---- | M] (LabTech Software) -- C:\WINDOWS\LTSvc\LTSvcMon.exe
PRC - [2012/07/12 18:58:48 | 000,136,616 | ---- | M] (LogMeIn, Inc.) -- C:\Program Files\LogMeIn\x86\ramaint.exe
PRC - [2012/07/12 18:58:02 | 000,374,184 | ---- | M] (LogMeIn, Inc.) -- C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
PRC - [2012/06/18 08:56:00 | 012,548,608 | ---- | M] (LabTech Software) -- C:\WINDOWS\LTSvc\LTSVC.exe
PRC - [2011/04/16 18:45:11 | 000,130,008 | R--- | M] (Symantec Corporation) -- C:\Program Files\Norton Security Suite\Engine\5.2.2.3\ccsvchst.exe
PRC - [2010/11/08 12:04:18 | 000,390,528 | ---- | M] (LogMeIn, Inc.) -- C:\Program Files\LogMeIn\x86\LogMeIn.exe
PRC - [2010/07/05 07:15:53 | 000,755,576 | ---- | M] (Microsoft Corporation) -- c:\WINDOWS\$hf_mig$\KB2661254-v2\update\update.exe
PRC - [2009/11/10 14:33:36 | 000,118,784 | ---- | M] (Thomson Reuters) -- C:\WINDOWS\csifcsvc.exe
PRC - [2009/09/12 22:09:10 | 000,103,768 | ---- | M] (Citrix Systems, Inc.) -- C:\Program Files\Citrix\ICA Client\concentr.exe
PRC - [2009/09/12 22:09:04 | 000,550,232 | ---- | M] (Citrix Systems, Inc.) -- C:\Program Files\Citrix\ICA Client\wfcrun32.exe
PRC - [2008/11/07 05:53:42 | 000,752,496 | ---- | M] (Microsoft Corporation) -- C:\WindowsXP-KB959658-x86-ENU.exe
PRC - [2008/04/13 18:12:19 | 001,033,728 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\explorer.exe
PRC - [2008/03/18 13:50:54 | 000,984,616 | ---- | M] (SupportSoft, Inc.) -- C:\Program Files\ComcastUI\Universal Installer\uinstaller.exe
PRC - [2007/11/30 05:18:51 | 000,755,576 | ---- | M] (Microsoft Corporation) -- c:\925339f9c366c28abb6cef\update\update.exe
PRC - [2007/08/03 15:09:34 | 000,063,048 | ---- | M] (LogMeIn, Inc.) -- C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
PRC - [2006/11/03 18:20:12 | 000,866,584 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Windows Defender\MSASCui.exe
PRC - [2006/11/03 18:19:58 | 000,013,592 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Windows Defender\MsMpEng.exe
PRC - [2006/10/02 11:25:08 | 000,114,688 | ---- | M] (Creative Solutions) -- C:\WINDOWS\csasvc.exe
PRC - [2006/06/22 15:31:13 | 001,123,008 | ---- | M] (Symantec Corporation) -- C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe


========== Modules (No Company Name) ==========

MOD - [2012/11/19 12:48:07 | 011,817,472 | ---- | M] () -- C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\System.Web\b809681da85a58046cb39f268b6697ad\System.Web.ni.dll
MOD - [2012/11/19 12:47:53 | 000,212,992 | ---- | M] () -- C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\System.ServiceProce#\31b7eef43a23e7c6e93594be583f3d08\System.ServiceProcess.ni.dll
MOD - [2012/11/19 12:47:40 | 000,998,400 | ---- | M] () -- C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\System.Management\d8ca3b9fefcda19eeecd55c239f504ba\System.Management.ni.dll
MOD - [2012/11/19 12:46:10 | 001,712,128 | ---- | M] () -- C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Microsoft.VisualBas#\38a190d849769ca2a9b174bd7253913c\Microsoft.VisualBasic.ni.dll
MOD - [2012/11/19 12:45:44 | 000,971,264 | ---- | M] () -- C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\System.Configuration\41cac4885974d07de06f0b4fec9883f0\System.Configuration.ni.dll
MOD - [2012/11/19 12:23:36 | 005,450,752 | ---- | M] () -- C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\System.Xml\d35b50eb6bb7b1bfb6592419d9feba47\System.Xml.ni.dll
MOD - [2012/11/19 12:22:32 | 012,433,920 | ---- | M] () -- C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\6585a5fcaaa1b49b9a1bd9ca5c5c306e\System.Windows.Forms.ni.dll
MOD - [2012/11/19 12:21:48 | 001,592,320 | ---- | M] () -- C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\System.Drawing\da4bcb702feb770ce40cf1371b0c4d02\System.Drawing.ni.dll
MOD - [2012/11/19 12:20:44 | 006,616,576 | ---- | M] () -- C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\System.Data\d309c7e5107b3aed78e097659f94543b\System.Data.ni.dll
MOD - [2012/11/19 12:16:07 | 007,977,472 | ---- | M] () -- C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\System\90ad0c96693527ae685ff40019bb33b0\System.ni.dll
MOD - [2012/11/19 12:15:26 | 011,492,352 | ---- | M] () -- C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\mscorlib\3add69b075f3da012fb97ce00cd795c0\mscorlib.ni.dll
MOD - [2012/11/19 12:14:05 | 002,933,248 | ---- | M] () -- C:\WINDOWS\assembly\GAC_32\System.Data\2.0.0.0__b77a5c561934e089\System.Data.dll
MOD - [2012/11/19 12:13:57 | 000,303,104 | ---- | M] () -- C:\WINDOWS\assembly\GAC_MSIL\System.Runtime.Remoting\2.0.0.0__b77a5c561934e089\System.Runtime.Remoting.dll
MOD - [2010/08/10 16:05:51 | 000,034,816 | ---- | M] () -- C:\Program Files\Google\Google Desktop Search\gzlib.dll
MOD - [2006/09/09 15:09:04 | 001,799,680 | ---- | M] () -- C:\Program Files\ComcastToolbar\comcasttoolbar.dll
MOD - [2001/07/31 11:17:12 | 000,094,274 | ---- | M] () -- C:\WINDOWS\system32\HPBHealr.dll


========== Services (SafeList) ==========

SRV - File not found [Disabled | Stopped] -- %SystemRoot%\System32\hidserv.dll -- (HidServ)
SRV - [2012/10/09 16:29:14 | 000,250,808 | ---- | M] (Adobe Systems Incorporated) [On_Demand | Stopped] -- C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)
SRV - [2012/09/29 19:54:26 | 000,399,432 | ---- | M] (Malwarebytes Corporation) [Auto | Running] -- C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe -- (MBAMScheduler)
SRV - [2012/09/10 09:30:17 | 000,096,768 | ---- | M] (LabTech Software) [Auto | Running] -- C:\WINDOWS\LTSvc\LTSvcMon.exe -- (LTSvcMon)
SRV - [2012/07/12 18:58:48 | 000,136,616 | ---- | M] (LogMeIn, Inc.) [Auto | Running] -- C:\Program Files\LogMeIn\x86\ramaint.exe -- (LMIMaint)
SRV - [2012/07/12 18:58:02 | 000,374,184 | ---- | M] (LogMeIn, Inc.) [Auto | Running] -- C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe -- (LMIGuardianSvc)
SRV - [2012/06/18 08:56:00 | 012,548,608 | ---- | M] (LabTech Software) [Auto | Running] -- C:\WINDOWS\LTSvc\LTSVC.exe -- (LTService)
SRV - [2011/04/16 18:45:11 | 000,130,008 | R--- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files\Norton Security Suite\Engine\5.2.2.3\ccSvcHst.exe -- (N360)
SRV - [2010/11/08 12:04:18 | 000,390,528 | ---- | M] (LogMeIn, Inc.) [Auto | Running] -- C:\Program Files\LogMeIn\x86\LogMeIn.exe -- (LogMeIn)
SRV - [2009/11/10 14:33:36 | 000,118,784 | ---- | M] (Thomson Reuters) [Auto | Running] -- C:\WINDOWS\csifcsvc.exe -- (FCPrintService)
SRV - [2006/11/03 18:19:58 | 000,013,592 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files\Windows Defender\MsMpEng.exe -- (WinDefend)
SRV - [2006/10/02 11:25:08 | 000,114,688 | ---- | M] (Creative Solutions) [Auto | Running] -- C:\WINDOWS\csasvc.exe -- (CSAPrintService)
SRV - [2006/06/22 15:31:13 | 001,123,008 | ---- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe -- (Symantec Core LC)


========== Driver Services (SafeList) ==========

DRV - File not found [Kernel | On_Demand | Stopped] -- -- (WDICA)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDRFRAME)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDRELI)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDFRAME)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDCOMP)
DRV - File not found [Kernel | System | Stopped] -- -- (PCIDump)
DRV - File not found [Kernel | System | Stopped] -- -- (lbrtfdc)
DRV - File not found [Kernel | On_Demand | Stopped] -- System32\DRIVERS\wATV03nt.sys -- (iAimTV2)
DRV - File not found [Kernel | System | Stopped] -- -- (i2omgmt)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\DOCUME~1\JUDYRO~1.000\LOCALS~1\Temp\CrucialSMBusScan_XP32.sys -- (CrucialSMBusScan)
DRV - File not found [Kernel | System | Stopped] -- -- (Changer)
DRV - [2012/11/16 17:09:34 | 000,373,728 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\IPSDefs\20121116.001\IDSXpx86.sys -- (IDSxpx86)
DRV - [2012/10/23 17:34:24 | 000,995,488 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\BASHDefs\20121106.001\BHDrvx86.sys -- (BHDrvx86)
DRV - [2012/09/12 20:09:08 | 001,601,184 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\VirusDefs\20121029.002\NAVEX15.SYS -- (NAVEX15)
DRV - [2012/09/12 20:09:06 | 000,092,704 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\VirusDefs\20121029.002\NAVENG.SYS -- (NAVENG)
DRV - [2012/08/20 00:03:22 | 000,376,480 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys -- (eeCtrl)
DRV - [2012/08/20 00:03:22 | 000,106,656 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys -- (EraserUtilRebootDrv)
DRV - [2012/07/12 18:58:04 | 000,083,392 | ---- | M] (LogMeIn, Inc.) [File_System | Disabled | Stopped] -- C:\WINDOWS\System32\LMIRfsClientNP.dll -- (LMIRfsClientNP)
DRV - [2011/07/25 15:59:56 | 000,126,584 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\SYMEVENT.SYS -- (SymEvent)
DRV - [2011/04/20 19:37:49 | 000,369,784 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\WINDOWS\system32\drivers\N360\0502020.003\symtdi.sys -- (SYMTDI)
DRV - [2011/03/30 21:00:09 | 000,516,216 | ---- | M] (Symantec Corporation) [File_System | On_Demand | Running] -- C:\WINDOWS\system32\drivers\N360\0502020.003\srtsp.sys -- (SRTSP)
DRV - [2011/03/30 21:00:09 | 000,050,168 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\WINDOWS\system32\drivers\N360\0502020.003\srtspx.sys -- (SRTSPX)
DRV - [2011/03/14 20:31:23 | 000,744,568 | ---- | M] (Symantec Corporation) [File_System | Boot | Running] -- C:\WINDOWS\system32\drivers\N360\0502020.003\symefa.sys -- (SymEFA)
DRV - [2011/01/27 00:47:10 | 000,340,088 | ---- | M] (Symantec Corporation) [Kernel | Boot | Running] -- C:\WINDOWS\system32\drivers\N360\0502020.003\symds.sys -- (SymDS)
DRV - [2010/11/15 19:45:33 | 000,136,312 | R--- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\WINDOWS\system32\drivers\N360\0502020.003\ironx86.sys -- (SymIRON)
DRV - [2009/09/08 17:13:16 | 000,065,584 | ---- | M] (Citrix Systems, Inc.) [Kernel | System | Running] -- C:\WINDOWS\system32\drivers\ctxusbm.sys -- (ctxusbm)
DRV - [2008/10/17 21:34:58 | 000,047,640 | ---- | M] (LogMeIn, Inc.) [File_System | Auto | Running] -- C:\WINDOWS\system32\drivers\LMIRfsDriver.sys -- (LMIRfsDriver)
DRV - [2008/02/28 14:31:50 | 000,012,856 | ---- | M] (LogMeIn, Inc.) [Kernel | Auto | Running] -- C:\Program Files\LogMeIn\x86\rainfo.sys -- (LMIInfo)
DRV - [2006/06/22 15:31:13 | 000,010,344 | ---- | M] (Symantec Corporation) [Kernel | Auto | Running] -- C:\WINDOWS\system32\drivers\symlcbrd.sys -- (symlcbrd)
DRV - [2004/08/03 23:29:49 | 000,019,455 | ---- | M] (Intel® Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\wvchntxx.sys -- (iAimFP4)
DRV - [2004/08/03 23:29:47 | 000,012,063 | ---- | M] (Intel® Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\wsiintxx.sys -- (iAimFP3)
DRV - [2004/08/03 23:29:45 | 000,023,615 | ---- | M] (Intel® Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\wch7xxnt.sys -- (iAimTV4)
DRV - [2004/08/03 23:29:43 | 000,033,599 | ---- | M] (Intel® Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\watv04nt.sys -- (iAimTV3)
DRV - [2004/08/03 23:29:42 | 000,019,551 | ---- | M] (Intel® Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\watv02nt.sys -- (iAimTV1)
DRV - [2004/08/03 23:29:41 | 000,029,311 | ---- | M] (Intel® Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\watv01nt.sys -- (iAimTV0)
DRV - [2004/08/03 23:29:37 | 000,012,415 | ---- | M] (Intel® Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\wadv01nt.sys -- (iAimFP0)
DRV - [2004/08/03 23:29:37 | 000,012,127 | ---- | M] (Intel® Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\wadv02nt.sys -- (iAimFP1)
DRV - [2004/08/03 23:29:37 | 000,011,775 | ---- | M] (Intel® Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\wadv05nt.sys -- (iAimFP2)
DRV - [2004/08/03 23:29:36 | 000,161,020 | ---- | M] (Intel® Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\i81xnt5.sys -- (i81x)
DRV - [2003/07/29 15:47:32 | 000,043,136 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\bcm4sbxp.sys -- (bcm4sbxp)
DRV - [2002/04/04 00:32:06 | 000,028,416 | R--- | M] (LSI Logic) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\drivers\symmpi.sys -- (Symmpi)
DRV - [2002/02/11 12:13:36 | 000,119,536 | ---- | M] (STMicroelectronics ) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\stv680.sys -- (STV680)
DRV - [2002/02/11 12:13:36 | 000,009,024 | ---- | M] (STMicroelectronics ) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\stv680m.sys -- (STV680m)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar = http://go.compaq.com...DT/0409/bl8.asp
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.google.com/ie
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.google.com/ie
IE - HKLM\..\SearchScopes,DefaultScope = {6A1806CD-94D4-4689-BA73-E35EA1EA9990}
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://search.live.c...ferrer:source?}
IE - HKLM\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.co...g}&sourceid=ie7

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar = http://www.google.com/ie
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Page = http://www.google.com
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.google.com/ie
IE - HKCU\..\SearchScopes,DefaultScope = {6A1806CD-94D4-4689-BA73-E35EA1EA9990}
IE - HKCU\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...Box&FORM=IE8SRC
IE - HKCU\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.co...g}&sourceid=ie7
IE - HKCU\..\SearchScopes\{70D46D94-BF1E-45ED-B567-48701376298E}: "URL" = http://127.0.0.1:466...q={searchTerms}
IE - HKCU\..\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}: "URL" = http://www.ask.com/w...il&geo=US&ver=4
IE - HKCU\..\SearchScopes\Comcast: "URL" = http://search.comcas...q={searchTerms}
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0


========== FireFox ==========

FF - HKLM\Software\MozillaPlugins\@microsoft.com/WPF,version=3.5: c:\WINDOWS\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files\Google\Update\1.3.21.123\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files\Google\Update\1.3.21.123\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{BBDA0591-3099-440a-AA10-41764D9DB4DB}: C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\IPSFFPlgn\ [2012/04/25 18:25:11 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}: C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\coFFPlgn_2011_7_13_2 [2012/11/19 13:41:15 | 000,000,000 | ---D | M]


O1 HOSTS File: ([2003/03/31 03:00:00 | 000,000,734 | ---- | M]) - C:\WINDOWS\system32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O2 - BHO: (Comcast Toolbar) - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\Program Files\ComcastToolbar\comcasttoolbar.dll ()
O2 - BHO: (Symantec NCO BHO) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Security Suite\Engine\5.2.2.3\coieplg.dll (Symantec Corporation)
O2 - BHO: (Symantec Intrusion Prevention) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Security Suite\Engine\5.2.2.3\ips\ipsbho.dll (Symantec Corporation)
O2 - BHO: (Google Toolbar Notifier BHO) - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.7529.1424\swg.dll (Google Inc.)
O3 - HKLM\..\Toolbar: (Comcast Toolbar) - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\Program Files\ComcastToolbar\comcasttoolbar.dll ()
O3 - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Security Suite\Engine\5.2.2.3\coieplg.dll (Symantec Corporation)
O3 - HKCU\..\Toolbar\ShellBrowser: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (Comcast Toolbar) - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\Program Files\ComcastToolbar\comcasttoolbar.dll ()
O3 - HKCU\..\Toolbar\WebBrowser: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Security Suite\Engine\5.2.2.3\coieplg.dll (Symantec Corporation)
O4 - HKLM..\Run: [ConnectionCenter] C:\Program Files\Citrix\ICA Client\concentr.exe (Citrix Systems, Inc.)
O4 - HKLM..\Run: [LogMeIn GUI] C:\Program Files\LogMeIn\x86\LogMeInSystray.exe (LogMeIn, Inc.)
O4 - HKLM..\Run: [srmclean] C:\cpqs\scom\srmclean.exe ()
O4 - HKLM..\Run: [Windows Defender] C:\Program Files\Windows Defender\MSASCui.exe (Microsoft Corporation)
O4 - HKCU..\Run: [Desktop Software] C:\Program Files\ComcastUI\Universal Installer\uinstaller.exe (SupportSoft, Inc.)
O4 - HKCU..\Run: [Universal Installer] C:\Program Files\ComcastUI\Universal Installer\uinstaller.exe (SupportSoft, Inc.)
O4 - HKCU..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\System32\Macromed\Flash\FlashUtil32_11_4_402_287_ActiveX.exe (Adobe Systems Incorporated)
O4 - Startup: C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Network Monitoring Tray.lnk = C:\WINDOWS\LTSvc\LTTray.exe (LabTech Software)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: HonorAutoRunSetting = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: SoftwareSASGeneration = 1
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O9 - Extra 'Tools' menuitem : Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - Reg Error: Key error. File not found
O15 - HKLM\..Trusted Domains: rit911.com ([upport] * in Trusted sites)
O15 - HKLM\..Trusted Domains: rit911.com|support.ritcompany.com ([support] * in Trusted sites)
O15 - HKCU\..Trusted Domains: localhost ([]http in Local intranet)
O15 - HKCU\..Trusted Domains: scouting.org ([scoutnet] https in Trusted sites)
O15 - HKCU\..Trusted Ranges: GD ([http] in Local intranet)
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} http://www.apple.com...ex/qtplugin.cab (QuickTime Object)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} http://go.microsoft....k/?linkid=39204 (Windows Genuine Advantage Validation Tool)
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} https://www-secure.s...rl/LSSupCtl.cab (Reg Error: Key error.)
O16 - DPF: {254AA86E-5655-4518-AA87-185D7CC41801} https://secure.logme...scueControl.cab (LogMeIn Rescue Technician Console)
O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} https://www-secure.s...rl/SymAData.cab (ActiveDataInfo Class)
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} http://office.micros...ontent/opuc.cab (Office Update Installation Engine)
O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} https://www-secure.s...trl/tgctlsi.cab (Symantec SmartIssue)
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} https://www-secure.s...trl/tgctlsr.cab (Symantec Script Runner Class)
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} http://download.mcaf...01/mcinsctl.cab (Reg Error: Key error.)
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} https://mail.ceteris...emote/msrdp.cab (Microsoft RDP Client Control (redist))
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.4.1_02)
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} http://download.mcaf...,26/mcgdmgr.cab (Reg Error: Key error.)
O16 - DPF: {CAFEEFAC-0014-0001-0002-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.4.1_02)
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} http://fpdownload.ma...ash/swflash.cab (Shockwave Flash Object)
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.ad...Plus/1.6/gp.cab (Reg Error: Key error.)
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} https://secure.logme...trl.cab?lmi=100 (Performance Viewer Activex Control)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 172.16.0.2
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{52A8A9C1-0E0A-4D00-B6F7-58473A7B6A30}: DhcpNameServer = 172.16.0.2
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{8C8A2397-70B4-484E-8DA7-7942C1D0C3B7}: DhcpNameServer = 192.168.10.28 192.168.10.24
O20 - AppInit_DLLs: (C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL) - C:\Program Files\Google\Google Desktop Search\GoogleDesktopNetwork3.dll (Google)
O20 - HKLM Winlogon: Shell - (Explorer.exe) - C:\WINDOWS\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\WINDOWS\system32\userinit.exe) - C:\WINDOWS\system32\userinit.exe (Microsoft Corporation)
O20 - Winlogon\Notify\LMIinit: DllName - (LMIinit.dll) - C:\WINDOWS\System32\LMIinit.dll (LogMeIn, Inc.)
O24 - Desktop WallPaper: C:\Documents and Settings\judy.ROBERT.000\Local Settings\Application Data\Microsoft\Wallpaper1.bmp
O24 - Desktop BackupWallPaper: C:\Documents and Settings\judy.ROBERT.000\Local Settings\Application Data\Microsoft\Wallpaper1.bmp
O28 - HKLM ShellExecuteHooks: {091EB208-39DD-417D-A5DD-7E2C2D8FB9CB} - C:\Program Files\Windows Defender\MpShHook.dll (Microsoft Corporation)
O32 - HKLM CDRom: AutoRun - 1
O34 - HKLM BootExecute: (autocheck autochk *)
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)

========== Files/Folders - Created Within 30 Days ==========

[2012/11/19 14:21:04 | 000,602,112 | ---- | C] (OldTimer Tools) -- C:\Documents and Settings\judy.ROBERT.000\Desktop\OTL.com
[2012/11/19 14:17:47 | 000,000,000 | ---D | C] -- C:\WINDOWS\LastGood
[2012/11/19 14:17:31 | 000,000,000 | ---D | C] -- C:\925339f9c366c28abb6cef
[2012/11/19 13:35:37 | 000,000,000 | ---D | C] -- C:\Documents and Settings\judy.ROBERT.000\Application Data\Tific
[2012/11/19 13:35:35 | 000,000,000 | ---D | C] -- C:\Documents and Settings\judy.ROBERT.000\Local Settings\Application Data\Symantec
[2012/11/19 13:20:03 | 004,731,392 | ---- | C] (AVAST Software) -- C:\Documents and Settings\judy.ROBERT.000\Desktop\aswMBR.exe
[2012/11/19 12:12:19 | 000,000,000 | -HSD | C] -- C:\Config.Msi
[2012/11/19 12:08:37 | 000,000,000 | R--D | C] -- C:\Documents and Settings\judy.ROBERT.000\Start Menu\Programs\Administrative Tools
[2012/11/19 10:10:31 | 000,000,000 | RH-D | C] -- C:\Documents and Settings\judy.ROBERT.000\Recent
[2012/11/05 10:13:56 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users\Start Menu\Programs\CCleaner
[2012/11/05 10:13:54 | 000,000,000 | ---D | C] -- C:\Program Files\CCleaner
[2012/11/05 09:37:52 | 000,000,000 | ---D | C] -- C:\WINDOWS\CSC
[12 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2012/11/19 14:21:07 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\judy.ROBERT.000\Desktop\OTL.com
[2012/11/19 14:16:08 | 000,000,830 | ---- | M] () -- C:\WINDOWS\tasks\Adobe Flash Player Updater.job
[2012/11/19 13:43:49 | 000,000,330 | -H-- | M] () -- C:\WINDOWS\tasks\MP Scheduled Scan.job
[2012/11/19 13:43:04 | 000,001,158 | ---- | M] () -- C:\WINDOWS\System32\wpa.dbl
[2012/11/19 13:42:27 | 000,000,882 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskMachineCore.job
[2012/11/19 13:40:38 | 000,002,048 | --S- | M] () -- C:\WINDOWS\bootstat.dat
[2012/11/19 13:40:33 | 2138,624,000 | -HS- | M] () -- C:\hiberfil.sys
[2012/11/19 12:37:08 | 000,000,886 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskMachineUA.job
[2012/11/19 12:31:58 | 000,130,096 | ---- | M] () -- C:\WINDOWS\System32\FNTCACHE.DAT
[2012/11/19 12:14:29 | 000,445,108 | ---- | M] () -- C:\WINDOWS\System32\perfh009.dat
[2012/11/19 12:14:29 | 000,072,666 | ---- | M] () -- C:\WINDOWS\System32\perfc009.dat
[2012/11/05 10:13:56 | 000,000,716 | ---- | M] () -- C:\Documents and Settings\All Users\Desktop\CCleaner.lnk
[2012/11/05 10:02:53 | 000,000,818 | ---- | M] () -- C:\Documents and Settings\All Users\Desktop\Malwarebytes Anti-Malware.lnk
[12 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]

========== Files Created - No Company Name ==========

[2012/11/19 09:45:43 | 2138,624,000 | -HS- | C] () -- C:\hiberfil.sys
[2012/11/05 10:13:56 | 000,000,716 | ---- | C] () -- C:\Documents and Settings\All Users\Desktop\CCleaner.lnk
[2012/04/24 10:36:38 | 000,003,072 | ---- | C] () -- C:\WINDOWS\System32\iacenc.dll
[2011/07/17 09:23:12 | 000,001,940 | ---- | C] () -- C:\Documents and Settings\LocalService\Local Settings\Application Data\{96C87F53-AC72-4604-A9CC-186A49F17F3C}.ini
[2011/05/22 04:09:49 | 000,001,940 | ---- | C] () -- C:\Documents and Settings\judy.ROBERT.000\Local Settings\Application Data\{96C87F53-AC72-4604-A9CC-186A49F17F3C}.ini
[2007/04/18 22:16:16 | 000,004,608 | ---- | C] () -- C:\Documents and Settings\judy.ROBERT.000\Local Settings\Application Data\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
[2006/04/02 10:19:12 | 000,000,138 | ---- | C] () -- C:\Documents and Settings\judy.ROBERT.000\Local Settings\Application Data\fusioncache.dat
[2004/09/09 21:17:35 | 000,001,929 | ---- | C] () -- C:\Documents and Settings\judy.ROBERT.000\.plugin141_02.trace

========== ZeroAccess Check ==========

[2004/09/30 20:50:06 | 000,000,227 | RHS- | M] () -- C:\WINDOWS\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\System32\shdocvw.dll -- [2011/04/25 08:47:19 | 001,510,400 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = C:\WINDOWS\System32\wbem\fastprox.dll -- [2009/02/09 06:10:48 | 000,473,600 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]
"" = C:\WINDOWS\System32\wbem\wbemess.dll -- [2008/04/13 18:12:08 | 000,273,920 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both

========== LOP Check ==========

[2011/07/08 09:26:39 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Citrix
[2012/05/02 20:23:02 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\CyberDefender
[2012/11/19 09:46:33 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\LogMeIn
[2012/09/03 17:54:07 | 000,000,000 | ---D | M] -- C:\Documents and Settings\judy.ROBERT.000\Application Data\Garmin
[2011/07/08 09:31:16 | 000,000,000 | ---D | M] -- C:\Documents and Settings\judy.ROBERT.000\Application Data\ICAClient
[2008/07/06 17:34:24 | 000,000,000 | ---D | M] -- C:\Documents and Settings\judy.ROBERT.000\Application Data\LogMeIn Rescue
[2012/11/19 13:35:37 | 000,000,000 | ---D | M] -- C:\Documents and Settings\judy.ROBERT.000\Application Data\Tific

========== Purity Check ==========



< End of report >
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#2
RKinner

RKinner

    Malware Expert

  • Expert
  • 20,028 posts
  • MVP
Download aswMBR.exe ( 511KB ) to your desktop.
Double click aswMBR.exe
uncheck trace disk IO calls
Click the "Scan" button to start scan (Accept the Avast Engine)
On completion of the scan if the Fix button is enabled (not the FixMBR button) press it and then run a new scan and click save log, save it to your desktop and post in your next reply
If the Fix button is not enabled then just click save log, save it to your desktop and post in your next reply

ComboFix

:!: It must be saved to your desktop, do not run it from your browser:!:

:!: Disable your Antivirus software when downloading or running Combofix. If it has Script Blocking features, please disable these as well. See: http://www.bleepingc...opic114351.html


Download and Save this file -- to your Desktop -- from either of these two sources:
http://download.blee...Bs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe

Double click on ComboFix to start the program.



* :!: Important: Have no other programs running. Your Task Bar should be clear of any program entries including your Browser.


* A window may open with a series of Disclaimers. Accept the Disclaimers to start the fix.

A caution - Do not run Combofix more than once. Do not touch your mouse/keyboard until the scan has completed, as this may cause the process to stall or your computer to lock. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Even when ComboFix appears to be doing nothing, look at your Drive light. If it is flashing, Combofix is still at work.

A file will be created at => C:\Combofix.txt. I'll need to see that in your reply.


Download TDSSKiller:
http://support.kaspe.../tdsskiller.exe
Save it to your desktop then run it.
Double click on TDSSKiller.exe and to start the program.

If TDSSKiller alerts you that the system needs to reboot, please consent.

Run TDSSKiller again but this time:
before you hit the Scan hit Change Parameters and check the two items under Additional Options. OK then Scan.
In this mode it is prone to false positives so do not change the SKIP option to DELETE unless it says TDSS.
When done, a log file should be created on your C: drive named "TDSSKiller.txt" please copy and paste the contents in your next reply.



Malwarebytes' Anti-Malware
:!: If you have a previous version of MalwareBytes', remove it via Add or Remove Programs and download a fresh copy. :!:
http://www.malwareby...lwarebytes_free

SAVE Malwarebytes' Anti-Malware to your desktop.

* Double-click mbam-setup.exe to start the program.
* follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.

* Be sure that everything is checked, and click Remove Selected.

* When completed, a log will open in Notepad. Please save it to a convenient location.
* The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
* Post that log back here.


Right click on (My) Computer and select Manage (Continue) Then the Event Viewer. Next select Windows Logs. Right click on System and Clear Log, Clear. Repeat for Application.

Reboot.

1. Please download the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
and save it to your Desktop:
2. Double-click VEW.exe
3. Under 'Select log to query', select:

* System
4. Under 'Select type to list', select:
* Error
* Warning


Then use the 'Number of events' as follows:


1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.


Please post the Output log in your next reply then repeat but select Application.


Copy the text in the code box:

DRIVES
nnetsvcs
%SYSTEMDRIVE%\*.exe
%systemroot%\assembly\GAC_32\*.ini
%systemroot%\assembly\GAC_64\*.ini
msconfig
safebootminimal
safebootnetwork
activex
drivers32
%SYSTEMDRIVE%\*.exe
%ALLUSERSPROFILE%\Application Data\*.exe
%APPDATA%\*.
/md5start
pnrpnsp.dll 
nwprovau.dll
nlaapi.dll
napinsp.dll
mswsock.dll
winrnr.dll
wshelper.dll
services.exe
atapi.sys
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
csrss.exe
PrintIsolationHost.exe
consrv.dll
/md5stop
%systemroot%\*. /mp /s
hklm\software\clients\startmenuinternet|command /rs
hklm\software\clients\startmenuinternet|command /64 /rs
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles
%systemroot%\system32\drivers\*.sys /lockedfiles
CREATERESTOREPOINT

Run OTL

Paste (Ctrl + v) the copied text in the box where it says Custom Scan/Fixes

Select the All option in the Extra Registry group then Run Scan.

You should get two logs. Please copy and paste both of them.

Get Process Explorer

http://live.sysinter...com/procexp.exe
Save it to your desktop then run it (Vista or Win7 - right click and Run As Administrator).

View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures


Click twice on the CPU column header to sort things by CPU usage with the big hitters at the top.

Wait a minute for things to settle down.

File, Save As, Save. Open the file Procexp.txt on your desktop and copy and paste the text to a reply.



Ron
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